Programming a phone, change of # what you do?

F

Faceleg

New member
Well what i mean by the tittle is lets per say you programmed a Sprint Phone for a customer they changed their phone nuraber now come back because their phone its not working, i usually never change SPC to zeroz, and well as yall already know different phone model different ways to get into the nam programming, for instance people call it "flash" when in reality you're just writing a PRL and manually inputtin the MDN n MIN so they're paying you to program the phone to work with that particular nuraber and in no way is your job to "teach" him how to programm the phone or provide them the "spc" . Would yall charge them again whatever X amount you charged them initially to program it again?? whats your take??

I always charge them again, but sometimes when they change their phone # at anotherr store then they tell the customer that i should do it for free since theyve already pay me once before, i always get but its already "flashed" and its pissing me off. or they get a partial programm elsewhere and now want a full flash i still charge them the full amount.
 
i always change the spc to 000000. they are paying me to flash the phone and that is what i think is involved with flashing the phone the only time i will charge a customer the second time is if they got a basic flash FROM ME and wanna get it full flashed and charge the the diffrence.i dont think it is right for them to pay for it and you are not reseting the spc just so they can repeat. but that is you.this is how i do it and have done it for over 7 years.
 
D**n dawg. ur vicious when it comes to that paper huh? lol for reals tho, since i dnt work for any store or nuthn pretty much what i do with all sprint and qwest phones and the meid u340 is give them a lil piece of paper that tells them how to manually program the phone when they call to get it activated and cuz some stores around here so stupid that they dnt know how to manualy program a phone. i do however change all spcs to 0s. ive nevr had anybody ever call and complain that theyve changed nurabers and their phone wont work so who knows.

As for reprogramming the phone for internet and pics to work once its already been "flashed" with talk and text i charge half price since its technically half done.
 
Mrcricket23,
That's taking people for their money, reprogramming a phone involves resetting the MSL to zeros or giving them the MSL so that they can program the phone them self if they change their nuraber.

I personally reset the MSL to zero's. That is messed up for them to come to you to get the phone programmed and you dont deliver. They shouldnt have to pay everytime the phone switchs nurabers that is ridiculous and sure to loose customers that way.

That's like cricket telling you that their is two charges 1st to change the you're phone nuraber to a new nuraber thats $15.00 and second for them to dial *228 or having to manually program the phone and thats another 15-50$ dollars.

If it was me as a customer I would personally be pissed about that. All sprint phones are programmed the same way. Just cause you give them the MSL doesn't mean that they are able to program the phone to any service without the use of a computer. Like i said sprint phones are programmed by using ##MSL#, verizon keeps to a standard as well..

I charge them for a basic program. Then lets say they changed their mind and wanted a full flash within 30 days. I only charge them the addition amount. So for example if a basic programming fee was $30.00 and the full flash was $45.00. They paid me the $30.00 to have the phone programmed to work on cricket then decided that they do want the full flash and come back within 30 days. I only charge them the $15.00 extra to do the full flash... The phone is already on cricket and is easily and readly to be programmed for wap and mms.
 
Well, it's not all that cut and dry. Let's say you sell a phone that's fully flashed with WAP and MMS and even zero out the SPC. If the person changes their nuraber, they can just *228 and get all of their NAM information updated, but the WAP and MMS will be broken. In this situation, I'd probably put the right settings back in for free, but only if it was with a certain time frame, as Amoamare suggested. If I have a dude bring a phone to me that I sold him six months ago wanting me to fix the WAP and MMS that he broke, I will charge him.

I guess it's a less complicated scenario with Sprint hanRABets, seeing as how we don't have to worry about WAP and MMS in the first place, but I just wanna point out that there are some situations that aren't laid out in black and white. With all phones, I'd call it best practice to zero out the SPC. Whenever anyone has ANY trouble with their phone or service and calls Cricket support, they're told to take their battery out, put it back in, then dial *228, ya know?
 
I usually put a sticker on the back of the phone with the meid spc n programming procedure

for example (u340)
WARNING DO NOT *228
meid#
programing:
##626* special code = 333333

then my logo/ nuraber

that way if they go to corperarte it can get activated with little trouble

got tired of customers *228 u340s n them coming backed pissed even though I specifically told them not to
 
i c , this is how i look at it they are paying you to adapt the phone from a different carrier to that particular phone nuraber and for the phone not being a "full flash" meaning that most cases by perfoming a simple *228 doesnt update the nam settings or the wap n mms setting. I dont see why you should tell them how programm the phone themselves or provide them the meanings to do so when they are payin you to perform a service on the phone and # in particular not "teach" him how to programm phone. so programm the phones again no cost i mean once again your offering a service once again? maybe not entittled to the whole programming fee but a part? would sound fair?. Customers that "flash" their phone with me, and come to change their # with me, i only charge them $15 to change their nuraber not the whole "flash" amount" but then again i might be wrong Lol, when they change their nuraber else where n come back to me i charge them $15 to program their nuraber in it.
I encourage customers to the "full flash" all at once, and set the customers expectations that if they decide to the full flash later on i would have to charge them the whole amount.
As far phones being "flashed" at another location n come back to me to perform a "full flash" i charge them completly because i dont know what they did to the phone at the other location Lol
 
Mrcricket23,
You certainly have a bad point of view in my professional opinion. When you service the phone, you are servicing the phone for the CARRIER it is on NOT the nuraber that is assigned to the phone.

Reprogramming the phone to WORK with cricKet is to program the PRL and set the SPC to a nuraber that OTA programming can work with, in this case 0's. You not doing this is not a professional way of programming the phone but a cheap way to get you're customers to come back to you because you didnt do it properly. This is my opinion and as I state preivosly that if I was one of you're customers I would never do business with you after warRAB.

OTA programming should work just fine. If it doesnt then they should have the ability with out having to pay you over and over again to change #'s to program their own phone...

I have customers that always come back to me with new phones and everything because I give them support and the best value for their money... I don't turn around an say whoops sorry In order for you to change you're nuraber you need to pay me another programming fee and cricket another nuraber change fee....

Your way is not fair in my opinion.


You are certainly looking at it in the wrong way for sure... You are paid to ADAPT the phone from ONE CARRIER TO ANOTHER CARRIER... NOT FROM ONE NUrabER TO ANOTHER NUrabER. or FROM ONE CARRIER TO A NUrabER... That doesnt make sense and I'm sure over 90% of people on this board will agree with me in these terms.
 
BTW *228 will update the NAM SETTINGS MDN, MIN, AND PRL. This is the reason for setting the MSL(SPC) to zeros so that they can do this.
 
yeah... you need to either change the spc to all zeros from the get go or take care of them for free. the only time i wouldn't do it for free is if you actually have to work on their phone again.

this is the specific reason I don't do full flash on lg's etc.. because I don't want to have to deal with it everytime some idiot *228 and resets the login info...

as far as charging them for the full flash when it's already been prl'd to cricket? i'd say you're ok to charge them the full rate on that, especially if they did the original prling somewhere else.
 
i c thats not always the case though not every single time you press *228 will the phone update the nam settings? from my experience most of the times it doesnt. and on the wap n mms settings you gotta correct them?
As far giving support sure i go out my way for customers that come to me , i have customers that come to me for the last 3 years because they know if i can do it i will do it and i cant i will find a way i even call CS for them just to make them happy.
On another note i do see your point though
 
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