Kayleigh L
New member
I originally started selling Avon last year and finished in about July in the same year. All products were returned via post office and herd nothing further from Avon and so assumed that all was fine and that the account had closed.
I moved from my previous address in November (after 5 months of leaving Avon)and in the moving process threw out all of my old Avon stuff including bags, books, returns book and my receipt from the post office and I didn’t need them any more.
I applied again last month to become a rep as I am soon to be married and have a baby on the way so I could do with some extra money. I have spent the last week working hard and handing out brochures and gaining orders and customers only to be phoned this morning by my Sales Leader telling me that I cant continue until its paid. So I phoned Avon to see what was going on. I explained the situation and the woman that I spoke to tried to get me to pay the amount there and then and I said “no because I don’t owe anything” and she told me to phone back later.
I then received a letter in the post saying that it had been sent onto a debt collection agency and that I must pay it before I could carry on. Also there was a statement which said that the returns were £25 and that there was another £20 in late payment charges.
I once again phoned Avon and explained the situation. The male I spoke to was very rude, basically called me a liar and didn’t want to hear what I had to say and refused to pass me onto someone else who may be able to help. He told me that I had to pay the full amount immediately because I no longer have proof I have sent the items back a year ago. He told me that I would have been contacted multiple times to inform me of the outstanding balance but I never have done.
If I knew about the outstanding balance why would I return to selling Avon? Why wasn’t I contacted in the 5 months I was still at my old address? How can I have late payment charges on a balance I dint even know existed?
is there anybody i can talk to about it that may be able to help me out
Many Thanks
I moved from my previous address in November (after 5 months of leaving Avon)and in the moving process threw out all of my old Avon stuff including bags, books, returns book and my receipt from the post office and I didn’t need them any more.
I applied again last month to become a rep as I am soon to be married and have a baby on the way so I could do with some extra money. I have spent the last week working hard and handing out brochures and gaining orders and customers only to be phoned this morning by my Sales Leader telling me that I cant continue until its paid. So I phoned Avon to see what was going on. I explained the situation and the woman that I spoke to tried to get me to pay the amount there and then and I said “no because I don’t owe anything” and she told me to phone back later.
I then received a letter in the post saying that it had been sent onto a debt collection agency and that I must pay it before I could carry on. Also there was a statement which said that the returns were £25 and that there was another £20 in late payment charges.
I once again phoned Avon and explained the situation. The male I spoke to was very rude, basically called me a liar and didn’t want to hear what I had to say and refused to pass me onto someone else who may be able to help. He told me that I had to pay the full amount immediately because I no longer have proof I have sent the items back a year ago. He told me that I would have been contacted multiple times to inform me of the outstanding balance but I never have done.
If I knew about the outstanding balance why would I return to selling Avon? Why wasn’t I contacted in the 5 months I was still at my old address? How can I have late payment charges on a balance I dint even know existed?
is there anybody i can talk to about it that may be able to help me out
Many Thanks