Platinum Privileges number disconnected?

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mcZEd38

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Apologies if this has been discussed, I quick searched "platinum" and got no hits.

I went to call the Platinum Privileges Program phone # today to inquire about my left coast SD US network feeds disappearing (got that all figured out now).

Anyways I got a recording saying the number was no longer in service. What happened? Was this program too good of an idea? I always used to get thru with minimal time on hold, seemed to get decently qualified agents to help out and problems were usually solved with one call.

If they did cut this program I can't wait until those private equity vultures buy up the company and show us what customer service is all about.:rolleyes:
 
I never heard of a PLATINUM PRIVILEGE PROGRAMM...

I've been with Express Vu for over a year...

We had a problem in the system where some clients that did not suscribe to US network extra feed for 1$ where getting it for free and this has been corrected, and clients were advised on their bill. To get both the East and West feed of the US networks (ABC-CBS-FOX-PBS-NBC) in SD you need to suscribe to US networks
 
Must have been 18 to 24 months since they sent me the card. I know I called the number in the spring to add BBC Canada to my programming.

cardfront.jpg

cardback.jpg
 
A programm provided by Bell, has nothing to do with Express Vu! Call 310-BELL and ask them about it...
 
So if you subsribe to the HDTV channels(which provide the East AND West HD feeds) , you still have to pay $1 to get both SD feeds? Pretty strange pricing policy. If you are already paying for both HD feeds, why charge more to get both SD feeds? It should be included in the HD package. Very small of bell. Its like they go out of their way to tick people off.
 
The program was discontinued last December (or was it November) without Bell notifying their customers (typical Bell).
The card was sent to Bell customers who used several of Bell services (phone, Evu,Sympatico,Mobility)
And offered the occasional free PPV and other perks.
 
Found this Gem on the Bell Pensioners Web Site;

Are you Aware that - A few years ago, Bell sent out Gold and Platinum privilege cards. These were given to all digital bundle subscribers (gold for 2 services; Platinum for 3). If you received one of these cards, you may be interested to know that the following benefits still apply: Free roadside assistance (for 2 months) for mobility subscribers; 10% off on PPV regular movies Also when you call customer service (on a special number), you will still end up talking to Emily, but will have been placed in a high speed queue and will receive priority service.

The customer service number in order to get into the priority queue is: 1-866-905-2355. I tried it and I did seem to get through rather quickly.

Thought it was interesting to see that this was only posted in April of this year and made reference to PPV Movies, this is as far as I know an EXPRESS VU Service so Agent Express Vu, you and the rest of your CSR's should have been made aware of this Promotion.

Now you have to agree with me on this on, surely.?
 
Thanks fricfrac for the informative answer.

I called Emily and told her Agent Express sent me but she still would not open the office to answer my question. :rolleyes:
 
I wish...maybe I would have a better salary! and woudn't have to explain to a 80 year old lady how to connect an HD PVR cause that's what they sold her at the store!

For the person who is questionning the 1$ US network feed...this was discussed in many other threads before...but I would repeat the info. Clients who want both the East and West feed of the US networks (ABC-CBS-FOX-PBS-NCB), regardless of they have HD or not need to suscribe to US networks for 1$/month. This is written on every programming guide Bell Express Vu has printed so I don't see were it's a rip off, or where compagny tries to make more money of you. This is for the SD part...

When they create the HD Value pack, they decided to include both the East and West feed for those channels in...a plus for the client. If you have HD at home, why to even bother about the second feed you are not getting in SD? You are getting in HD...
 
Maybe the other number connected to competent, informed people?

I guess Bell doesn't have any so they had to shut the line down...
 
Thats funny and so damned true......

We had an installation last Summer for a client that was told they "needed" a 9200, when the Technician finally got to the customers address, which was incidentaly "Island #212" R***** Lake, or something close to that he discovered that they didnt even have Hydro, they used a Solar Panel to power a 12" Black & White TV......
 
idcurrie you like you Rogers so much why don you go back to them?

I know all I need to know about my job and better than most of my collegues. I read my Info Zone (Bell Express Vu information system to agents) everyday. There was never a mention of that card...

If you look at the number in the post it is not the Express Vu customer service number...it's a special line!

Before you come and argue about who knows what, get all your info!
 
So many gems here. I like a good fight... :D


The only good thing about Emily is that "she" makes such a mess of customer support, the human CSRs get almost no calls. The first time I got Emily she was totally catatonic. I had to break out by exploiting a bug in the software. The CSR I got through to said they were getting absolutely no calls. The main advantage of Emily is instant response for people like me who "kill" Emily at the first sound of her putrid little voice. Emily, another reason people hate Bell.


Is that the Emily queue where you go around in circles until you get so frustrated that you smash your phone into hundreds of little pieces? :D


Good catch N1. Does one hand at Bell know what the other is doing? Apparently not. I "received" the "free" roadside assistance as well. Bell gave that to me once but didn't tell me about it. The result was a big surprise when I got the charge on my bill two months later. These negative billing scams should be made illegal. Bell also refused to reimburse me for a service call I had during the free period. Another reason people hate Bell.

The Rogers VIP program is not much better. They didn't send me the VIP card. Then they sent me a VIP card renewal after I canceled their service and I got free movie rental coupons for years. Eventually, they started making people prove they had Rogers Cable service to use the coupons. They finally caught on that people weren't Rogers customers were signing up for them. Too bad their actual customers didn't get them in the first place. :confused:
 
:D Don't laugh too much. EV's satellites are powered by solar panels. :D N2 was crippled because some of them failed. :D ROTFLMAO
 
Is that why they call it BELL ExpressVu?


How true. Bell, just keep sticking it to subscribers like you always have. Ever wonder why Bell is hated so much? This is a perfect example.


The East/West SD nets were once included with the HD Nets theme. The HD "Value" Pack removed them. Just another example of how EV is screwing their subscribers. After all, how much does providing the SD nets to HD subs cost EV? My educated guess is $0.00.
 
You probably were on the 0$ rental offer...and all CSR could have gone in InfoZone and get the info about that promo. If you call again request the confirmation number who should be starting by the year (2007, then the month, the day and 6 numbers), if the agent gives you any other type of confirmation number that means they requested it in the wrong application...

For the 75$ for the installer to be credited the service call needed to be whithin the 3 months of the last service call or whithin 3 months of the installation. If that's the case the agent could request a satisfaction credit if you got charged and in that case the confirmation number will be 6 numbers long
 
Translation: Bell doesn't communicate effectively with its employees. It's not your fault. But it's Bell's. Maybe you shouldn't be telling us about Bell's terribly inept internal communication. Don't they have some sort of policy for their employees about disclosing proprietary information like the contents of internal databases and communications? Hint: yes, they do.

Even if they didn't, you'd still be making your employer look terrible. One factor why I did, in fact, cancel the Bell setup. Good job. You're great at what you do!



Well, I already have. I can see you clearly don't work anywhere near customer relations ;)



Yep. And it just goes to the normal CSRs by bumping the customer to the head of the pack. What if they didn't get their free PPV viewings? Who do you think they would be talking to? Yep - you.
 
If it's a programm provided by BELL like BELL DIGITAL BUNDLE or the PLATINUM PROGRAMM the client mentions those are programm provided by BELL CANADA , and at Express Vu we are not able to apply it, only BELL CANADA will

The East and West feed are still included in the HD Value Pack (the HD feed only)

All the clients, whether HD suscriber or not that want both the East and West feed in SD have to suscribe to US Network for 1$ a month, nothing new there
 
Oh yeah, I can just picture calling up Rogers and being told "Sorry, we can't apply the VIP program. That's Rogers. This is Rogers Cable. We are not able to apply it, only Rogers Canada will."

No, wait. I can't image something like that because it's ****ing stupid.

Is everyone who works at bell a goddamn retard?
 
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