squeekyboard
New member
Back in August, my family plan was able to upgrade our phones along with a 2-year contract. My previous phone worked fine, but my mom insisted on upgrading so I did- to a Nokia 7205. It originally worked fine, but after about a month I had more problems with it that I could handle:
The screen constantly freezes
The vibrate mode is one solid vibration for about 30+ seconds
The battery would die within hours of charging
Needless to say, I contacted Verizon (both by phone and in store) and was told that they would have to troubleshoot before anything could be done.
They sent me a new phone body to replace mine. At first the phone worked fine but within a few hours, the same problems began again.
Next, I was sent a new phone battery. By this point, the phone was completely new parts. Still the same problems.
I researched online and other customers have had similar problems with the phone.
I called again and they tested my phone and updated the software and had me reset it. Still the same problems within a day or so.
The phone is still under warranty and we cannot upgrade for another year. When purchasing the phone, I asked if anyone had been having and problems with the phone and they assured me it was a good phone (there is no written record of this however).
The phone is crap and I would not have upgraded to it had I known it would be this bad.
What are my options? I do not want this model phone anymore, but I cannot afford to buy a new phone. Is there anything I can do (continue calling and complaining; threatening to switch providers, etc) to ensure that I get a working phone.
Can I switch to a phone of equal or lesser value? Or pay the difference on a better phone.
What can I do???
The screen constantly freezes
The vibrate mode is one solid vibration for about 30+ seconds
The battery would die within hours of charging
Needless to say, I contacted Verizon (both by phone and in store) and was told that they would have to troubleshoot before anything could be done.
They sent me a new phone body to replace mine. At first the phone worked fine but within a few hours, the same problems began again.
Next, I was sent a new phone battery. By this point, the phone was completely new parts. Still the same problems.
I researched online and other customers have had similar problems with the phone.
I called again and they tested my phone and updated the software and had me reset it. Still the same problems within a day or so.
The phone is still under warranty and we cannot upgrade for another year. When purchasing the phone, I asked if anyone had been having and problems with the phone and they assured me it was a good phone (there is no written record of this however).
The phone is crap and I would not have upgraded to it had I known it would be this bad.
What are my options? I do not want this model phone anymore, but I cannot afford to buy a new phone. Is there anything I can do (continue calling and complaining; threatening to switch providers, etc) to ensure that I get a working phone.
Can I switch to a phone of equal or lesser value? Or pay the difference on a better phone.
What can I do???