Palm TX and T-mobile

B

Britsy15

New member
I have had my TX now for just one month and have just put in my second service call in 8 days!!

:mad:

When I am using the T-Mobile network, twice I have had the same problem... My device resets and loops the palm logo and Powered by Palm screens. After many hard resets, erasing data and resync'ing, the device asks to be reset, and the looping begins again.

Calling Palm (which is an issue in itself, no toll-free number and a service charge of $25...) they only told me to rename my back up folder. Now I have two old.backup and OldBackup files on my drive.

Is there any other way to get around this? Has anyone else experienced problems with the T-mobile network doing this to your palm? I am glad that I am only on their free 30-day trial and I am not paying for service that does this to my device.

Thanks for your advice!
 
One the default color of the text for threads is black for a reason - it's easier to read the red so try not typing the whole post in red...even though we know you are upset.

Second,

This is most likely caused by a software conflict with the TX and not necessarily caused by T-Mobile's network. So with that said, I'd suggest you post your hot sync log into a thread and let's see what other software you've got on there that might be causing this issue.

And there isn't much work around Palm's tech support......hence one of the many reasons these forums exist.
 
Thanks Moose Man, here is my log....


HotSync operation started for April on 06/01/06 14:41:01

OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
- Fast Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Fast Sync
OK Outlook Calendar
Outlook Contacts
- Fast Sync
OK Outlook Contacts
Outlook Tasks
- Fast Sync
OK Outlook Tasks
-- Backing up ulc-french to C:\Program Files\Palm\April\Backup\ulc-french.PDB
-- Backing up ulc-english to C:\Program Files\Palm\April\Backup\ulc-english.PDB
-- Backing up uld-english-french to C:\Program Files\Palm\April\Backup\uld-english-french.PDB
-- Backing up ultralingua to C:\Program Files\Palm\April\Backup\ultralingua.PRC
-- Backing up psysLaunchDB to C:\Program Files\Palm\April\Backup\psysLaunchDB.PDB
-- Backing up PmTraceDatabase to C:\Program Files\Palm\April\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\April\Backup\Saved_Preferences.PRC
OK Backup

HotSync operation completed on 06/01/06 14:43:01

--------------------------------------------------------------------------------
 
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HotSync operation started for April on 06/01/06 12:42:42

- Installed file: C:\Program Files\Palm\April\Install\ulc-english.pdb
- Installed file: C:\Program Files\Palm\April\Install\ulc-french.pdb
- Installed file: C:\Program Files\Palm\April\Install\uld-english-french.pdb
- Installed file: C:\Program Files\Palm\April\Install\ultralingua.prc
OK Install
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
- Fast Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Fast Sync
OK Outlook Calendar
Outlook Contacts
- Fast Sync
OK Outlook Contacts
Outlook Tasks
- Fast Sync
OK Outlook Tasks
-- Backing up PmTraceDatabase to C:\Program Files\Palm\April\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\April\Backup\Saved_Preferences.PRC
OK Backup

HotSync operation completed on 06/01/06 12:44:54

--------------------------------------------------------------------------------




--------------------------------------------------------------------------------
HotSync operation started for April on 06/01/06 12:41:37

OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
- Fast Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Fast Sync
OK Outlook Calendar
Outlook Contacts
- Fast Sync
OK Outlook Contacts
Outlook Tasks
- Fast Sync
OK Outlook Tasks
-- Backing up midataidcache to C:\Program Files\Palm\April\Backup\midataidcache.PDB
-- Backing up psysLaunchDB to C:\Program Files\Palm\April\Backup\psysLaunchDB.PDB
-- Backing up PmTraceDatabase to C:\Program Files\Palm\April\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\April\Backup\Saved_Preferences.PRC
OK Backup

HotSync operation completed on 06/01/06 12:41:47

--------------------------------------------------------------------------------
 
--------------------------------------------------------------------------------
HotSync operation started for April on 06/01/06 12:13:34

OK Restore
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
- Recovery Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Recovery Sync
OK Outlook Calendar
Outlook Contacts
- Recovery Sync
OK Outlook Contacts
Outlook Tasks
- Recovery Sync
OK Outlook Tasks
-- Backing up ADD050SData to C:\Program Files\Palm\April\Backup\ADD050SData.PDB
-- Backing up ADD050VData to C:\Program Files\Palm\April\Backup\ADD050VData.PDB
-- Backing up locLDefLocationDB to C:\Program Files\Palm\April\Backup\locLDefLocationDB.PDB
-- Backing up ConnectionMgr50DB to C:\Program Files\Palm\April\Backup\ConnectionMgr50DB.PDB
-- Backing up NetworkDB to C:\Program Files\Palm\April\Backup\NetworkDB.PDB
-- Backing up PhoneRegistryDB to C:\Program Files\Palm\April\Backup\PhoneRegistryDB.PDB
-- Backing up locLCusLocationDB to C:\Program Files\Palm\April\Backup\locLCusLocationDB.PDB
-- Backing up MMIDCache0 to C:\Program Files\Palm\April\Backup\MMIDCache0.PDB
-- Backing up MMIDCache1 to C:\Program Files\Palm\April\Backup\MMIDCache1.PDB
-- Backing up MMIDCache2 to C:\Program Files\Palm\April\Backup\MMIDCache2.PDB
-- Backing up MMIDCache3 to C:\Program Files\Palm\April\Backup\MMIDCache3.PDB
-- Backing up MMIDCache4 to C:\Program Files\Palm\April\Backup\MMIDCache4.PDB
-- Backing up MMIDCache5 to C:\Program Files\Palm\April\Backup\MMIDCache5.PDB
-- Backing up MMIDCache6 to C:\Program Files\Palm\April\Backup\MMIDCache6.PDB
-- Backing up MMIDCache7 to C:\Program Files\Palm\April\Backup\MMIDCache7.PDB
-- Backing up FavoritesDB-Fave to C:\Program Files\Palm\April\Backup\FavoritesDB-Fave.PDB
-- Backing up Blazer URL Autofill to C:\Program Files\Palm\April\Backup\Blazer_URL_Autofill.PDB
-- Backing up Blazer Field Autofill to C:\Program Files\Palm\April\Backup\Blazer_Field_Autofill.PDB
-- Backing up Blazer Find Autofill to C:\Program Files\Palm\April\Backup\Blazer_Find_Autofill.PDB
-- Backing up CalendarLocationsDB-PDat to C:\Program Files\Palm\April\Backup\CalendarLocationsDB-PDat.PDB
-- Backing up psysLaunchDB to C:\Program Files\Palm\April\Backup\psysLaunchDB.PDB
-- Backing up Graffiti ShortCuts to C:\Program Files\Palm\April\Backup\Graffiti_ShortCuts.PRC
-- Backing up PmTraceDatabase to C:\Program Files\Palm\April\Backup\PmTraceDatabase.PDB
-- Backing up System MIDI Sounds to C:\Program Files\Palm\April\Backup\System_MIDI_Sounds.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\April\Backup\Saved_Preferences.PRC
-- Backing up Queries to C:\Program Files\Palm\April\Backup\Queries.PDB
OK Backup

HotSync operation completed on 06/01/06 12:15:32

--------------------------------------------------------------------------------




--------------------------------------------------------------------------------
HotSync operation started for April on 05/31/06 22:35:54

- Installed file: C:\Program Files\Palm\April\backup\ADD050SData.PDB
- Installed file: C:\Program Files\Palm\April\backup\ADD050VData.PDB
- Installed file: C:\Program Files\Palm\April\backup\AIM.PRC
- Installed file: C:\Program Files\Palm\April\backup\Blazer_Bookmarks.PDB
- Installed file: C:\Program Files\Palm\April\backup\Blazer_Cookies.PDB
- Installed file: C:\Program Files\Palm\April\backup\Blazer_Field_Autofill.PDB
- Installed file: C:\Program Files\Palm\April\backup\Blazer_Find_Autofill.PDB
- Installed file: C:\Program Files\Palm\April\backup\Blazer_URL_Autofill.PDB
- Installed file: C:\Program Files\Palm\April\backup\CalendarLocationsDB-PDat.PDB
- Already exists: C:\Program Files\Palm\April\backup\ConnectionMgr50DB.PDB
- Installed file: C:\Program Files\Palm\April\backup\FavoritesDB-Fave.PDB
- Installed file: C:\Program Files\Palm\April\backup\Graffiti_ShortCuts.PRC
- Installed file: C:\Program Files\Palm\April\backup\locLCusLocationDB.PDB
- Installed file: C:\Program Files\Palm\April\backup\locLDefLocationDB.PDB
- Installed file: C:\Program Files\Palm\April\backup\midataidcache.PDB
- Installed file: C:\Program Files\Palm\April\backup\MMIDCache0.PDB
- Installed file: C:\Program Files\Palm\April\backup\MMIDCache1.PDB
- Installed file: C:\Program Files\Palm\April\backup\MMIDCache2.PDB
- Installed file: C:\Program Files\Palm\April\backup\MMIDCache3.PDB
- Installed file: C:\Program Files\Palm\April\backup\MMIDCache4.PDB
- Installed file: C:\Program Files\Palm\April\backup\MMIDCache5.PDB
- Installed file: C:\Program Files\Palm\April\backup\MMIDCache6.PDB
- Installed file: C:\Program Files\Palm\April\backup\MMIDCache7.PDB
- Installed file: C:\Program Files\Palm\April\backup\MultiMail_Attachments.PDB
- Installed file: C:\Program Files\Palm\April\backup\MultiMail_Disconnected.PDB
- Installed file: C:\Program Files\Palm\April\backup\MultiMail_Messages.PDB
- Installed file: C:\Program Files\Palm\April\backup\NetworkDB.PDB
- Installed file: C:\Program Files\Palm\April\backup\PhoneRegistryDB.PDB
- Installed file: C:\Program Files\Palm\April\backup\psysLaunchDB.PDB
- Installed file: C:\Program Files\Palm\April\backup\Queries.PDB
- Installed file: C:\Program Files\Palm\April\backup\Saved_Preferences.PRC
- Installed file: C:\Program Files\Palm\April\backup\System_MIDI_Sounds.PDB
- Installed file: C:\Program Files\Palm\April\backup\ulc-english.PDB
- Installed file: C:\Program Files\Palm\April\backup\ulc-french.PDB
- Installed file: C:\Program Files\Palm\April\backup\uld-english-french.PDB
- Installed file: C:\Program Files\Palm\April\backup\ultralingua.PRC
Restore synchronization failed

OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
- Recovery Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Recovery Sync
OK Outlook Calendar
Outlook Contacts
- Recovery Sync
OK Outlook Contacts
Outlook Tasks
- Recovery Sync
OK Outlook Tasks
-- Backing up ADD050SData to C:\Program Files\Palm\April\Backup\ADD050SData.PDB
-- Backing up ADD050VData to C:\Program Files\Palm\April\Backup\ADD050VData.PDB
-- Backing up Blazer Bookmarks to C:\Program Files\Palm\April\Backup\Blazer_Bookmarks.PDB
-- Backing up locLDefLocationDB to C:\Program Files\Palm\April\Backup\locLDefLocationDB.PDB
-- Backing up ConnectionMgr50DB to C:\Program Files\Palm\April\Backup\ConnectionMgr50DB.PDB
-- Backing up NetworkDB to C:\Program Files\Palm\April\Backup\NetworkDB.PDB
-- Backing up PhoneRegistryDB to C:\Program Files\Palm\April\Backup\PhoneRegistryDB.PDB
-- Backing up locLCusLocationDB to C:\Program Files\Palm\April\Backup\locLCusLocationDB.PDB
-- Backing up MMIDCache0 to C:\Program Files\Palm\April\Backup\MMIDCache0.PDB
-- Backing up MMIDCache1 to C:\Program Files\Palm\April\Backup\MMIDCache1.PDB
-- Backing up MMIDCache2 to C:\Program Files\Palm\April\Backup\MMIDCache2.PDB
-- Backing up MMIDCache3 to C:\Program Files\Palm\April\Backup\MMIDCache3.PDB
-- Backing up MMIDCache4 to C:\Program Files\Palm\April\Backup\MMIDCache4.PDB
-- Backing up MMIDCache5 to C:\Program Files\Palm\April\Backup\MMIDCache5.PDB
-- Backing up MMIDCache6 to C:\Program Files\Palm\April\Backup\MMIDCache6.PDB
-- Backing up MMIDCache7 to C:\Program Files\Palm\April\Backup\MMIDCache7.PDB
-- Backing up MultiMail Messages to C:\Program Files\Palm\April\Backup\MultiMail_Messages.PDB
-- Backing up MultiMail Disconnected to C:\Program Files\Palm\April\Backup\MultiMail_Disconnected.PDB
-- Backing up MultiMail Attachments to C:\Program Files\Palm\April\Backup\MultiMail_Attachments.PDB
-- Backing up FavoritesDB-Fave to C:\Program Files\Palm\April\Backup\FavoritesDB-Fave.PDB
-- Backing up midataidcache to C:\Program Files\Palm\April\Backup\midataidcache.PDB
-- Backing up ulc-french to C:\Program Files\Palm\April\Backup\ulc-french.PDB
-- Backing up ulc-english to C:\Program Files\Palm\April\Backup\ulc-english.PDB
-- Backing up uld-english-french to C:\Program Files\Palm\April\Backup\uld-english-french.PDB
-- Backing up Blazer URL Autofill to C:\Program Files\Palm\April\Backup\Blazer_URL_Autofill.PDB
-- Backing up Blazer Field Autofill to C:\Program Files\Palm\April\Backup\Blazer_Field_Autofill.PDB
-- Backing up AIM to C:\Program Files\Palm\April\Backup\AIM.PRC
-- Backing up ultralingua to C:\Program Files\Palm\April\Backup\ultralingua.PRC
-- Backing up Blazer Cookies to C:\Program Files\Palm\April\Backup\Blazer_Cookies.PDB
-- Backing up Blazer Find Autofill to C:\Program Files\Palm\April\Backup\Blazer_Find_Autofill.PDB
-- Backing up CalendarLocationsDB-PDat to C:\Program Files\Palm\April\Backup\CalendarLocationsDB-PDat.PDB
-- Backing up psysLaunchDB to C:\Program Files\Palm\April\Backup\psysLaunchDB.PDB
-- Backing up Graffiti ShortCuts to C:\Program Files\Palm\April\Backup\Graffiti_ShortCuts_.PRC
-- Backing up Graffiti ShortCuts to C:\Program Files\Palm\April\Backup\Graffiti_ShortCuts.PRC
-- Backing up PmTraceDatabase to C:\Program Files\Palm\April\Backup\PmTraceDatabase.PDB
-- Backing up System MIDI Sounds to C:\Program Files\Palm\April\Backup\System_MIDI_Sounds.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\April\Backup\Saved_Preferences.PRC
-- Backing up Queries to C:\Program Files\Palm\April\Backup\Queries.PDB
OK Backup

HotSync operation completed on 05/31/06 22:42:05

--------------------------------------------------------------------------------
 
--------------------------------------------------------------------------------
HotSync operation started for April on 05/26/06 14:39:24

OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
- Fast Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Fast Sync
OK Outlook Calendar
Outlook Contacts
- Fast Sync
OK Outlook Contacts
Outlook Tasks
- Fast Sync
OK Outlook Tasks
-- Backing up Blazer Bookmarks to C:\Program Files\Palm\April\Backup\Blazer_Bookmarks.PDB
-- Backing up MultiMail Messages to C:\Program Files\Palm\April\Backup\MultiMail_Messages.PDB
-- Backing up MultiMail Disconnected to C:\Program Files\Palm\April\Backup\MultiMail_Disconnected.PDB
-- Backing up MultiMail Attachments to C:\Program Files\Palm\April\Backup\MultiMail_Attachments.PDB
-- Backing up ulc-french to C:\Program Files\Palm\April\Backup\ulc-french.PDB
-- Backing up ulc-english to C:\Program Files\Palm\April\Backup\ulc-english.PDB
-- Backing up uld-english-french to C:\Program Files\Palm\April\Backup\uld-english-french.PDB
-- Backing up Blazer URL Autofill to C:\Program Files\Palm\April\Backup\Blazer_URL_Autofill.PDB
-- Backing up AIM to C:\Program Files\Palm\April\Backup\AIM.PRC
-- Backing up ultralingua to C:\Program Files\Palm\April\Backup\ultralingua.PRC
-- Backing up Blazer Cookies to C:\Program Files\Palm\April\Backup\Blazer_Cookies.PDB
-- Backing up psysLaunchDB to C:\Program Files\Palm\April\Backup\psysLaunchDB.PDB
-- Backing up PmTraceDatabase to C:\Program Files\Palm\April\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\April\Backup\Saved_Preferences.PRC
OK Backup

HotSync operation completed on 05/26/06 14:41:31

--------------------------------------------------------------------------------




--------------------------------------------------------------------------------
HotSync operation started for April on 05/24/06 20:07:40

- Installed file: C:\Program Files\Palm\April\Install\aimpalm_1-0.prc
- Installed file: C:\Program Files\Palm\April\Install\ulc-english.pdb
- Installed file: C:\Program Files\Palm\April\Install\ulc-french.pdb
- Installed file: C:\Program Files\Palm\April\Install\uld-english-french.pdb
- Installed file: C:\Program Files\Palm\April\Install\ultralingua.prc
OK Install
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
- Fast Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Fast Sync
OK Outlook Calendar
Outlook Contacts
- Fast Sync
OK Outlook Contacts
Outlook Tasks
- Fast Sync
OK Outlook Tasks
-- Backing up PmTraceDatabase to C:\Program Files\Palm\April\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\April\Backup\Saved_Preferences.PRC
OK Backup

HotSync operation completed on 05/24/06 20:10:03

--------------------------------------------------------------------------------
 
--------------------------------------------------------------------------------
HotSync operation started for April on 05/24/06 15:17:26

OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
- Fast Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Fast Sync
OK Outlook Calendar
Outlook Contacts
- Fast Sync
OK Outlook Contacts
Outlook Tasks
- Fast Sync
OK Outlook Tasks
-- Backing up locLCusLocationDB to C:\Program Files\Palm\April\Backup\locLCusLocationDB.PDB
-- Backing up midataidcache to C:\Program Files\Palm\April\Backup\midataidcache.PDB
-- Backing up CalendarLocationsDB-PDat to C:\Program Files\Palm\April\Backup\CalendarLocationsDB-PDat.PDB
-- Backing up psysLaunchDB to C:\Program Files\Palm\April\Backup\psysLaunchDB.PDB
-- Backing up PmTraceDatabase to C:\Program Files\Palm\April\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\April\Backup\Saved_Preferences.PRC
OK Backup

HotSync operation completed on 05/24/06 15:17:38

--------------------------------------------------------------------------------




--------------------------------------------------------------------------------
HotSync operation started for April on 05/24/06 14:59:51

OK Restore
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
- Recovery Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Recovery Sync
OK Outlook Calendar
Outlook Contacts
- Recovery Sync
OK Outlook Contacts
Outlook Tasks
- Recovery Sync
OK Outlook Tasks
-- Backing up ADD050SData to C:\Program Files\Palm\April\Backup\ADD050SData.PDB
-- Backing up ADD050VData to C:\Program Files\Palm\April\Backup\ADD050VData.PDB
-- Backing up locLDefLocationDB to C:\Program Files\Palm\April\Backup\locLDefLocationDB.PDB
-- Backing up ConnectionMgr50DB to C:\Program Files\Palm\April\Backup\ConnectionMgr50DB.PDB
-- Backing up NetworkDB to C:\Program Files\Palm\April\Backup\NetworkDB.PDB
-- Backing up PhoneRegistryDB to C:\Program Files\Palm\April\Backup\PhoneRegistryDB.PDB
-- Backing up MMIDCache0 to C:\Program Files\Palm\April\Backup\MMIDCache0.PDB
-- Backing up MMIDCache1 to C:\Program Files\Palm\April\Backup\MMIDCache1.PDB
-- Backing up MMIDCache2 to C:\Program Files\Palm\April\Backup\MMIDCache2.PDB
-- Backing up MMIDCache3 to C:\Program Files\Palm\April\Backup\MMIDCache3.PDB
-- Backing up MMIDCache4 to C:\Program Files\Palm\April\Backup\MMIDCache4.PDB
-- Backing up MMIDCache5 to C:\Program Files\Palm\April\Backup\MMIDCache5.PDB
-- Backing up MMIDCache6 to C:\Program Files\Palm\April\Backup\MMIDCache6.PDB
-- Backing up MMIDCache7 to C:\Program Files\Palm\April\Backup\MMIDCache7.PDB
-- Backing up FavoritesDB-Fave to C:\Program Files\Palm\April\Backup\FavoritesDB-Fave.PDB
-- Backing up Blazer URL Autofill to C:\Program Files\Palm\April\Backup\Blazer_URL_Autofill.PDB
-- Backing up Blazer Field Autofill to C:\Program Files\Palm\April\Backup\Blazer_Field_Autofill.PDB
-- Backing up Blazer Find Autofill to C:\Program Files\Palm\April\Backup\Blazer_Find_Autofill.PDB
-- Backing up psysLaunchDB to C:\Program Files\Palm\April\Backup\psysLaunchDB.PDB
-- Backing up Graffiti ShortCuts to C:\Program Files\Palm\April\Backup\Graffiti_ShortCuts.PRC
-- Backing up PmTraceDatabase to C:\Program Files\Palm\April\Backup\PmTraceDatabase.PDB
-- Backing up System MIDI Sounds to C:\Program Files\Palm\April\Backup\System_MIDI_Sounds.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\April\Backup\Saved_Preferences.PRC
-- Backing up Queries to C:\Program Files\Palm\April\Backup\Queries.PDB
OK Backup

HotSync operation completed on 05/24/06 15:01:40

--------------------------------------------------------------------------------
 
It appears that you have AIM for Palm on the TX? Delete it (temporarily) and try to see if that's the program that might be causing the issue? Version 1.1 just came out in 2002 - so delete AIM. Most likely it's not compatible with the TX.
 
Dead, I had the same loop going on with my T|X. It happened shortly after I downloaded AIM. I had to hard reset it to get the loop stopped, then I made sure not to re-install AIM, but I never knew for sure what caused it. I think Moose Man is on to something. Prior to that problem, my T|X had been operating for months witout a hitch, even when I used T-Mobile. Good luck. I know how frustrating that can be.
 
First, to solve your no toll-free-number problem, try either 888-956-7256 or 800-881-7256 In Canada, 800-891-6342).

The T|X is not as stable as Palms earlier devices, owing to the "fixxes" in the OS. Thus many programs that worked fine on earlier Palm models (including Tungsten models) will not work well on the T|X.

Palm's browser is a nice looking, capable browser, but is known to be buggy and Palm has no interest in fixing it. The have an upgraded verion on the Treo phone (the product they're pushing), but have not made the fix available for the T|X. Try the Xiino browser (www.mobirus.com/eng/products/Xiino/ ), it doesn't have the pretties the the Palm one does, but its a good, stable work horse.

Palm's mantra is always that your problem is due to 3rd party software not provided by Palm. The logic is that you should buy the T|X with all the memory, but don't put any programs in that memory. BTW, the variation they gave me on that (when the replacement they sent me (yes, I did get them to acknowledge a hardware problem!) whent into a reset loop), since I had only gotten the Palm software loaded in addition to me address book and calendar, was that the problem was caused by a defective address database, and that I should import it (without any categories) and the resort all 1,500 addresses by hand. Needless to say I told him what he could do with his hand.

So Palm has nothing that's worth a $25 call (actually, nothing that's worth the time to call). If you have a hardware problem, use their e-mail response sinmply to get an e-mail case number and an achnowledgement fromt he e-mail tech that you might have a hardware problem. Then call the toll free number and talk fast with the e-mail case number and request a repair authorization.
 
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