Palm Tungsten T3 frozen

G

Gavins Mommy

New member
My Tungsten T3 just halts at the "Palm Powered" screen It cannot be turned off with a hard or soft boot. The only thing I can do is wait for the batteries to die. I've done this, and then tried recharging it again. After the recharge, I unplugged it but the T3's light just stays on, like it's still charging. Once I turn it on, the T3 is once again stuck at the "Palm Powered" screen and the T3 again cannot be shut off until the battery drains. Every 1 second, the screen blips like it's trying to get past that screen but nothing ever happens. Can anyone help?
 
:-(lol)

Mousepaws,

Sounds like we are talking about a person.

Try contacting Palm to see if one of their technical writers can help.

Standaed practice, in the days of customer service, was to send a new unit out. All you had to do was place the unit requiring repair into the self addessed box and send back. Ask if they can arrange this for you.

E-T
 
If you have truly tried a Hard Reset - then the option should come up to erase all data. So lets review a hard reset: Hold down the power button while hitting the reset button then release the reset button continuing to hold down the power button until the Palm screen comes up - then release - the option of "erase" all data by hitting up on the dpad should come up.

If this does not happen - then your T3 is now a very expensive paperweight and would have to go to Palm heaven or repair.

If you can erase everything - then rename the backup directory on your PC to backupold and attempt a hot sync. This will put all of your PIM data back on the device but will keep the old programs from loading.

Most of the time - a software conflict will have occurred that fits your symptoms, or someone has been goofing around with JackSprat or Jackflash and didn't do something correctly and fouled up the ROM. If that's the case - it's probably a paperweight but you could check with Palm Teal Lover to be certain as he is the resident expert on JackSprat etc.
 
ERF! Yeah, I even took the Palm apart, and unplugged the battery that way. That -DID- cause it to reset properly. I could even start re-progamming the date and time, the calibration thing, etc without any problems. As SOON as I placed the Palm on the cradle to reload the stuff, I mean, as soon as the cradle touched the T3, a blank error came up with the only option being "reset" . Of course, clicking on reset didn't work. Then, once again the T3 would only display that "Palm" screen. Blah. Well, let me know what you think about that. Oh, no JackSprat was used (I don't even know wat that is)
 
If the problem reoccurred after you ran HotSync, then you probably have an incompatable program installed. I would recommend renaming your user folder in the Palm Desktop installation directory before doing a hard reset and running HotSync again. You will have to reinstall each application one by one to see which program is causing the errors.

The folder to rename is usually c:\Program Files\palm\username\ . Note that username is replaced with your device name.
 
I never got to do a hotsync or even start the hotsync. It did this by simply touching the cradle to get some charge. It even did it with the computer turned off.
 
You might have some bent pins on the cradle then....check it carefully and the bottom of the T3 for damage. It's not common but this cradle damage or pin damage might display the issues your having.
 
If this person has manicured hands fixing there own pin is expensive.

The solution is to send the unit to place purchased for repair or replacement. Having a Lego like hard drive removal will assure the data stays with the owner until the unit comes back. By sending out units with out a hard drive saves cost in shipping and service.

For now the data will have to be transferred prior to exchange.

E-T
 
And just exactly how do you send out a Palm T3 without a hard drive....since it doesn't have one to begin with. And how do you transfer the data prior to exchange when the device won't allow access.

E-T please be certain to clarify your posts to the point at hand.
 
Perhaps innovators, when building their own choices, while seeking more interaction discovers other customer needs/wants.

The solution for this customer is to exchange units. Asking the customer to fix their own PDA when they did not pay to fix PDAs is interesting.

The solution for future data security is to assure data stays with the customer, and from a customer service perspective they get a PDA that does what they want. You would not want your assistant providing information to people without your permission.

This person did not pay to fix PDAs. Offering a feature that allows the hard drive to easily be removed seems a good start towards US$222,000,000,000 in recovery of identity theft issues.

E-T
 
Oh my! Ummm.,,.,. Well, The unit is well out of Waranty, and would be too expensive to send it back anyway. The hard resest has erased all of my data anyway. Since I did a hotsync the day before, and won a new one for $100 including shipping with a 2 year waranty through VAC starting when I receive the new PDA, it should be easy to just sync my info into a new PDA, wouldn't it?

I'm not going to throw the old one away. Maybe I can use it for parts. The screen is good! Who knows, maybe I'll find one with a broken screen in due time on eBay for $10 or something and can just tinker around with it.

E-tellurian, sorry but Palm was of no help to me. They wanted too much to repair it, and right now time is of the essence. My new one will arrive in two days max as it's only about 100 miles from me. I messaged this board for ideas on how to repair my PDA, meaning I was willing to put the PDA under the screwdriver and fix it myself. Mooseman, thanks for your help and information. It was worth a shot. The pins don't look bent on the cradle but hey, maybe it was just time for this thing to die.

The moral of this thread: HOTSYNC REGULARLY.. or ELSE!!!!! :D :D :D
 
This thread was relevant to me but I'd need more advice. The problem started with my iQue 3600, which suddenly stopped reading SD-cards. So I took the card out and put in my TT3, which I use for contacts and agenda. The card presented, but being tired and stressed I tapped the wrong icon which had a Garmin name on it. Oops, this was the R3 firmware upgrade for the iQue. And it started installing immediately on the TT3. I tried to turn the palm device off but it was too late. Now I need to disconnect the battery. Are there any instructions available for how to do this (i.e. take it apart)?

Since the R3 upgrade had to be reinstalled after a hard reset - AFAI remember, I hope that it hasn't been introduced to ROM.

What does Palm charge for a refurbished TT3 - if at all available?

All the content of the TT3 was backed up to card the same day, so I shouldn't loose any data. If the TT3 is a paper wheight I might buy a TX instead, although I really liked the small size of the TT3 and the flap screen protection.
 
Well, instructions on how to open the TT3 are here

http://www.pspilot.de/ppptun3/ppptun3.html

But after waiting a few days, the battery had evicently emptied and the screen appeared as after a hard reset. I beamed CardBackup from another Palm and was able to restore all data from card. Only problem, I can't hotsync with the home PC, hotsync runs for ever regardless of category (calendar, contracts, Memos) and it can't be cancelled, only ended via the Win2k task manager.

Edit: The problem was with those categories which had been changed since the last hotsync (in June when I left home). If I put contacts, calendar and Memos to do nothing, hot sync was Ok. I upgraded to the last version of Palm Desktop, nice but of no help here. The Palm Hotsync check program didn't help. While trying to perform a hard reset on the TT3 it only locked up. So I opened the TT3 acording to instructions in the site above. After peeling off the cable and separating the lower part of the case, I found it hard to snap loose the plastic tags. So I only bent the metal ribbon close to the battery plug a little and lifted the plug so that I had a hard reset and put the thingy together again.

Same problem as earlier when trying to hotsync though. So I beamed all contacts to a m500 and also sent future events in the calendar there plus all memos. I then perfomed hotsyncs as desktop overwrites handheld for the three culprits. After that I beamed new contacts back after going through the list manu?lly in the m500. Now hotsyncs are OK.

Probably the problem could have been solved much easier had I found how to change some setting in the TT3 but ?'m not sure that this could have been done for whole categories at once. Of course I could also have beamed the individual categories to the TT3 from the m500 and spared myself the manual work but it wasn't that much.
 
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