Outlook Synch Problem

A

asu rocks

New member
I am having a problem that I can not figure out. I am hotsynching through the USB cradle , using the outlook conduit, and have office 2003. The problem is that everything in outlook synchs fine except for calendar. I can go into custom and change the way it synchs but it always goes back to do nothing. I've included a log if this can help anyone help me. I've gone through and read past posts of people getting errors with 2003 but I don't get any errors.

Thanks
Mark

HotSync operation started for malewine on 03/17/06 15:31:23

OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
AddIt - Processing Transactions No Transactions Detected
AddIt - Retrieving Files
Stored AddItVault.prc Version 78
Stored AddItConduit.dll Version 1/0/0/15
Stored AddIt_data.pdb Version 174
AddIt - Installing Files Files Queued For Next HotSync
Deferred Installation Of File AddItVault.prc Version 78
Deferred Installation Of File AddIt_data.pdb Version 174
AddIt - Updating Databases
AmyKT - Processing Transactions No Transactions Detected
AmyKT - Retrieving Files
Stored AS_5_KT-Content.pdb Version 588
Stored AS_4_KT-Content.pdb Version 587
Stored AS_3_KT-Content.pdb Version 586
Stored AS_2_KT-Content.pdb Version 585
Stored AS_0_KT-Content.pdb Version 583
Stored AS_Knowledge-Content.pdb Version 591
Stored AS_9_KT-Content.pdb Version 581
Stored AS_8_KT-Content.pdb Version 580
Stored AS_7_KT-Content.pdb Version 591
Stored AS_6_KT-Content.pdb Version 590
AmyKT - Installing Files Files Queued For Next HotSync
Deferred Installation Of File AS_5_KT-Content.pdb Version 588
Deferred Installation Of File AS_4_KT-Content.pdb Version 587
Deferred Installation Of File AS_3_KT-Content.pdb Version 586
Deferred Installation Of File AS_2_KT-Content.pdb Version 585
Deferred Installation Of File AS_0_KT-Content.pdb Version 583
Deferred Installation Of File AS_Knowledge-Content.pdb Version 591
Deferred Installation Of File AS_9_KT-Content.pdb Version 581
Deferred Installation Of File AS_8_KT-Content.pdb Version 580
Deferred Installation Of File AS_7_KT-Content.pdb Version 591
Deferred Installation Of File AS_6_KT-Content.pdb Version 590
AmyKT - Updating Databases
AdditDV - Processing Transactions No Transactions Detected
AdditDV - Retrieving Files
Stored AddIt_data.pdb Version 174
Stored AddItVault_enUS.prc Version 78
Stored AdditSync.prc Version 34
Stored AdditNewsDV-Content.pdb Version 3813
Stored AddItVault.prc Version 78
AdditDV - Installing Files Files Queued For Next HotSync
Deferred Installation Of File AddIt_data.pdb Version 174
Deferred Installation Of File AddItVault_enUS.prc Version 78
Deferred Installation Of File AdditSync.prc Version 34
Deferred Installation Of File AdditNewsDV-Content.pdb Version 3813
Deferred Installation Of File AddItVault.prc Version 78
AdditDV - Updating Databases
AdditSystem - Processing Transactions No Transactions Detected
AdditSystem - Retrieving Files No Resources To Retrieve
AdditSystem - Installing Files No Files To Install
AdditSystem - Updating Databases
OK Note Pad
Outlook Notes
- Fast Sync
OK Outlook Notes
OK Media
OK Documents To Go
Outlook Calendar
- Do Nothing
OK Outlook Calendar
Outlook Contacts
- Fast Sync
OK Outlook Contacts
Outlook Tasks
- Fast Sync
OK Outlook Tasks
-- Backing up MMIDCache1 to C:\Program Files\Palm\malewi\Backup\MMIDCache1.PDB
-- Backing up MultiMail Messages to C:\Program Files\Palm\malewi\Backup\MultiMail_Messages.PDB
-- Backing up MultiMail Disconnected to C:\Program Files\Palm\malewi\Backup\MultiMail_Disconnected.PDB
-- Backing up MultiMail Attachments to C:\Program Files\Palm\malewi\Backup\MultiMail_Attachments.PDB
-- Backing up Super Solitaire Saved Games to C:\Program Files\Palm\malewi\Backup\Super_Solitaire_Saved_Games.PDB
-- Backing up midataidcache to C:\Program Files\Palm\malewi\Backup\midataidcache.PDB
-- Backing up Blazer Field Autofill to C:\Program Files\Palm\malewi\Backup\Blazer_Field_Autofill.PDB
-- Backing up psysLaunchDB to C:\Program Files\Palm\malewi\Backup\psysLaunchDB.PDB
-- Backing up PmTraceDatabase to C:\Program Files\Palm\malewi\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\malewi\Backup\Saved_Preferences.PRC
-- Backing up Queries to C:\Program Files\Palm\malewi\Backup\Queries.PDB
OK Backup
 
I suspect that you are using a TX or a Treo 650 as this problem is unique to those two devices:

If you attempted or setup versamail to sync wirelessly to the TX then it will tell you during that setup that the Calendar portion will also be disabled to sync wirelessly. Most people don't catch this and as far as I'm concerned it's wrong to do so but blame Palm.

Here is the fix - either you sync wirelessly and your calendar information will come over or:

1. You go into the Versamail conduit and reconfigure it to sync only via hot sync. Also - you will have to delete the original versamail wireless account and recreate a new hot sync only account in order to get the registry to pay attention to this new configuration. You'll need to delete the account on both the PC and the Palm.
2. Then add a new account that is set to only sync via hot sync.

Once you have enabled the "stupid" versamail wireless sync - this "do nothing" issue is difficult to get rid of but the above two steps were what I managed to finally get it corrected on my Treo before it died last week.
 
Thanks for the answer. You were right it's a TX and I feel so stupid for not mentioning that. I was trying to make sure I included all pertinent information and forget the one of the most important. I will try the fix and thank you for your help.

Mark
 
Mark, don't worry we've all been there and done that. Good luck getting it fixed. I understand that Palm is planning on having the sync issue resolved by attempting to sync the entire PIM data wirelessly in the future but they really need to fine tune this option, IMHO.
 
I deleted all of the wireless email accounts and now the calander synchs fine. I only had wireless set up through versamail to retrieve emails at home. It was a convient way to check email before going to bed at night, so it is really not that big of deal that I lost that. Anyway thanks for all of your help.

Mark
 
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