Ok...does this make sense?

A

ai_fan08

New member
that is strange, i would go talk to the kiosk where you got the second line.

if you lay it out, are firm, but not a complete jerk, they should be able to help. i tell customers to just be like, " this is what you said, and it turned out not to be true, did you lie, or am i missing something?? what can we do??" then just stare, haha. i'd guess that if you were lied to and told to open a second line when you didn't need it, then they should take care of the ETF. it's not easy to get that waived, but i would guess possible. raise hell if you need to, but when calling into customer care, or talking to the indirects account rep, be nice. they'll be willing to help you a lot more that way.

like mentioned above, SOME indirects are not the smartest, just looking for the quick commission buck, which is terrible because i personally work with a lot of interect dealers that are VERY legit, sometimes beating out coporate stores in the same area in customer service scores and with little to no returns. i also deal with some SHADY SHADY dealers, so it's really hit or miss. which sucks for pretty much everyone involved, tmo, the other indirects, and the customer.

good luck!!
 
Honestly I wouldn't go back to the location to where you went. Most of the time they don't want to help. That's why I usually don't recommend going back to that location. ~via BB (wap.rabroad.com)~
 
~via BB (wap.rabroad.com)~
Ok so I'm going to call them...explain to them that I was told after one year I would be able to get off of smart access...I was told that I had to get the family plan to be able to get the data plan...tell them I have never used this other line and that I shouldn't have to pay the cancellation fee because I was mislead...anything else you guys think I should say?
 
~via BB (wap.rabroad.com)~maybe I'm just playing the retarted csr here but let me try to clarify because I understand that there are shifty indirects around believe me I've dealt with plenty but

You had to sign a contract in the begining first for the first line and then again for the second if the second line was done over the phone then you were definately told of the contract before it was even started if they were both done at the kiosk then you have a copy of the contract if it states one year for the second line fax it in and all is taken care of as far as canceling the second line

Converting from smart access itself does depend on payment history suspend for non payment ect so that ineffect has no bearing on how the account was set up in the begining

I don't know if it was brought up and I missed it but did you get two phones? Even if was a free one? That would also mean contract

Calling in to customer care stating I never used the line won't cut it there's lots of customers who have phone lines for emergency use only who barely if at all use minutes they still have to pay the monthly fee they agreed to for the time frame they agreed to so I don't see that being a viable excuse for waiving the etf

You're best bet is getting your paper contract that you signed at the kiosk and faxing that in if that shows only a 1 year then you're set there no fighting your way through supervisors customer relations and all that jazz

Again I guess I am the devils advocate in situations
 
~via BB (wap.rabroad.com)~correct pez...I did have to start a new contract...whether it stated two years or one...I can't remember...but the first one I signed I am most certain was one...I will have to dig around for the contract though.

I did call them yesterday and they said there unfortunately was no way to remove the cancellation fee despite the fact that I have never used that line...and the csr couldn't give me a definate answer as to whether I did in fact have to get the family plan to get the data plan...so I just said screw it...I wasn't going to waste my time talking to them...

Jonnyx...can you help by any chance...this is just frustrating me because I just wanna get off this family plan and save myself $30 a month for the next year?

Thanks...

Made
 
something very very fishy here!! i started as a smart access- changed phones from a razr to a blackberry added the unlimited txt and data plan and had only one line- like jonny said- you either talked to the most dumbest csr ever or went to an indirect dealer- after a year of good billing history i got changed from SA to a regular account- I would try contact CS, and explain the situation they should be able to work with you... just be nice and calm and theyll work with you
 
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