Ok...does this make sense?

♥

♥ Kaytee ♥

New member
So in April of 2007, I went to t-mobile to get service. I was put on their "SmartAccess" plan which basically keeps you from getting a bill that is outrageously expensive and you don't have to make a deposit. So in order for me to get a data plan on my blackberry pearl, I was told that I had to set up a family plan. So I called t-mo today to get off of this smartaccess account and set up a regular account. However, my idea was to be on a single line...because it is cheaper by about 30 dollars a month. They tell me that I would have to cancel my other line that I don't even use which is $200, and then I would be able to set up this single line.

I was lied to at the kioske about being able to do MMS...so I had to get the data plan. I was lied to about how long this contract was for, because I was told that after one year, I could be off of the smart access. I was lied to about bieng able to get this data plan which is why I set up the family plan. Maybe it is just me...but I feel that I am getting screwed.

What do you guys think?
 
Ok first off you got shafted!!! I had smart access! You have to have it for one year and then they convert you to a post paid account! Smart access had a spending limit, I believe 150 for single and 200 for family. I had a single line unlimited messaging and unlimited data! Never had a problem switching though! There is no more smart access its now called flex pay and I do not think there is a conversion option to a postpaid account!~via BB (wap.rabroad.com)~
 
madetosink,

I'm not sure where you want go but I'm T-mo, flex-pay (from the start) and if you want to stay with T-mo here's how I understand it: There's no way to be a post-pay customer WITHOUT a contract involved. You don't have a contract now as a Smartaccess customer, right?

You should be able to keep the number you have (if you want to) and continue with them as a flex-pay customer, with the voice plan of your choice and add unlimited data to that plan for $20 per month. You won't have the option at this point to get H@H or any of those features as a flex-pay customer but it's worked out pretty well for me. Does that help or am I off on what you want?
 
You mentioned when you started the original line of service but didn't mention when you added the second line. Your contract for the first line was extended when you added the second line of service and changed over to a family plan. Since you have had the service for over a year you can contact T-Mobile and request a credit recheck and conversion to a regular rate plan (with no restrictions). As for the change to a single line, you will need to do that before you convert since conversion will put you back into contract. At the moment, they haven't notified us in the field if regular postpay or smartaccess customers can convert over to Flexpay. I have a smartaccess account personally that I will be covnerting on the 27th to give my cousin the capability of a BB (the 8120) with full internet. I am definitely going to see if I can convert her over to a flexpay plan rather than a regular plan since it is my credit she is using.

Zo
 
I started with just one line...but not long after (not even a month), I had it switched to the family plan because "that is the only way to get the data plan" on my blackberry. It made little sense to me since you would think that they would want me to have it because I would be paying more...
 
Something's not right here. I've only got one line and I have a data plan. I actually had my flex-pay switched to the family plan when I added my wife but that lasted only a couple of months - she hated the phone so she went back to Alltel. I think you should switch to the flex pay if you think that'll work for you. You can do all this with customer service if your local store is misleading you. We don't have ANY T-mo retail stores in AR so I do everything with CS via phone.
 
Well actually you either talked to the most retarded CSR or you went to an indirect dealer. As long as you've been on smart access for a year and have had good payment history the last 6months you can convert off of smart access. You can keep the same number and change your plan accordingly. They will close down your smart access account and get you a new account. You would just have to pay the remaining balance off the smart access account. No termination fees or anything.

If you went to an indirect dealer they aren't usually the smartest crayons in the box and a lot of them (not all) but a lot of them do underhanded things. So if they told you anything about a termination fee or needing to activate another line of service than that is incorrect. ~via BB (wap.rabroad.com)~
 
Jonny's right about the indirects - we don't have T-mo retail stores here in AR but WE DO have the indirects and they are full of errors in most everything they say. I used one once - that's why I deal only with T-mo CS now.
 
~via BB (wap.rabroad.com)~ I set up the smart access through a kiosk in the mall...but I talked to the activation line which are the ones who told me that I would have to cancel one of the lines for the family plan...I wasn't aware that the smart access was a contract...which they are telling me that its for two years...

My goal in all of this is to have one line...not two lines on a family plan (the second line I have I never use)...but I'm being told that I would have to cancel one of them...or keep it on a plan on its own (such as a 19.99 plan or some crap). I just want to pay $70 a month for the same thing I'm getting now which is costing me $102 a month.
 
Okay. That makes more sense. Now that you've explained more about the situation. Unfortunately you activated at an indirect dealer. A company who leases the rights to sell t-mobile products. Probably the mobile solutions or ameritel. Those are two of the indirects that are really big into doing this. They make no money unless they activate so they trick or talk customers into multiple lines even if they only need one.

My best suggestion is to contactcustomer service and explain to them that this line has never been used (its never been used correct?). And that you were tricked into it and thought you had to keep it off. Tell them that you would like to cancel it without a cancellation fee. And explain to them that it isn't fair and that you've been paying for a line that you haven't been using for a little over a year. They should be able to do that and convert you off of smart access. If you do that and there is no resolution than pm me (but please contact them first and try what I have suggested). ~via BB (wap.rabroad.com)~
 
Back
Top