Non ASE/Mazda certified working on my car?

J

Jofhw69

New member
I just bought a 2009 Mazda3 about a month ago and had power windows/locks installed by the "dealer". Come to find out it wasn't really the dealer after all. Just some spanish guy named Augie. I've been having problems with my locks and windows and the dealership is not wanting to work with me, atleast not easily. I don't think this guy is ASE certified or Mazda trained. Is this legal? To my understand, anyone that's to work on a car that's still under warranty MUST be both ASE certified and Mazda trained. I'm contemplating contacting my attorney about this.
The reason we went for the after market locks was because if we bought it without the car was only 13k. If we bought the model with it was about 15-16k because the power model comes with more features.
 
You bought an 09 and had aftermarket power windows and locks installed??? WHAT WERE YOU THINKING???? If you were talked into this by the "dealer" then you need a very expensive and well trained lawyer to have any hope of coming out on top.... because someone took you for the proverbial "ride" No reputable dealer will even suggest an aftermarket up grade to power locks and windows because it is far more efficient and cost effective to simply trade with another dealer for the car with the options you want than to try to add them after the fact to the car which is currently on their lot....

Your problem is far deeper than whether the tech had ASE certification or not...
 
The dealers often outsource body & fender issues. but the dealer needs to stand behind the work they subcontracted. All an ASE cert means is that a guy can pass a written test. there is no hands on testing for ASE. Tell the dealership owner, not the service guy, that you will be bringing legal action if the problem is not fixed.
 
No, anyone can work on a car that is still under warranty. In order to have warranty repairs performed free of charge, you must have a dealer perform them. As far as having maintenance work, etc. done, any repair shop can do it. As far as having a non-Mazda certified tech working at a Mazda dealer, I think that's up to the dealer's rules. I've worked at both dealers and independent shops for the past 10 years, and take it from me, find a reputable independent shop to work on your car. Most dealerships are shady. One question. Why didn't you just get a 2009 with power locks, etc.?
 
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