That's why the prospective consumer does his/her research, learn how to update the firmware for better performance...like what greenblood stated in a previous post. Remeber that the the N73 isn't just a regular featured phone, it is a smart phone. And when it is used right, its OS of Symbian is more stable than Windows Mobile. Also, the N73 isn't that heavy, considering its size. It's actually slightly lighter than my slim SE K550i.