Nokia just refuses to fix my phone...

Hmm thats actually not a bad suggestion.

It sucks that the chain of priority cannot be applied to this, even if the consumer is willing to pay the extra money. Send to NokiaUSA and have them ship the phone to Nokia Europe, get repaired, send it either to the consumer directly or send it back to NokiaUSA and they return it to the consumer.

To me, thats standing behind your product. Regardless of whether the phone came from ebay or whatever. It shouldn't matter where the phone comes from because either way you've paid money for it. And if they are so anal and adament about the policy then they should pull all the damn phones from ebay!!!!

Sorry, but it just rubs me the wrong way.
 
I understand how you feel...

it's a product that costs usually over $250...

that is a nice chunk of change...

when I shell out that kind of money for a phone, I'd expect better product support...

maybe I'll actually wait until Nokia USA gets a phone before I purchase it off ebay...
 
i ran into this with my 7610. I thought it was weird since nokiausa offers the 7610 and the parts should be the same. I asked the rep what country I would need to contact and the rep said he didn't know. He should atleast have been able to tell me which country to contact.
 
i think nokia just dont want to fix phones, and they use that as an excuse, nokia should be greatful we buy their phones when there are plenty of alternatives in the market, sometimes for reason people buy phones from abroad, people like models which may not be available in their country and so thy buy them from abroad, a model may not be out in their country and they dont want to wait so they buy from abroad, and they do all this because of their loyalty to nokia, so nokia should do them a favour in return and fix phones bought from abroad, they can ship the phone to the correct destination,or order the parts, either way i dont think anyone here would mind paying fo shipping. Nokia be grateful to nokia buyer dont sting them on their back side when their nokia hangs up. Who agrees?
 
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