Nokia E50 warranty problems

J

Jackiquline P

New member
I purchased a Nokia E50 from ebay and am now having problems with it after a failed firmware upgrade following Nokia's procedures on their website.

Since the phone is so new, it has to be covered under warranty, but my problem is finding which Nokia division warranties the phone. I have spent weeks emailing different divisions. I finally though I had it figured out, that Nokia Hong Kong supported the phone. However, today, they just emailed me back and said they do not.

I'm wondering if anyone in here can tell me how to find which division of Nokia supports my phone? In the US it's quite easy to tell via their website, just plug in your IMEI and it tells you. However I have not found anything that easy on the other Nokia divisional websites.

Thanks.
 
My phone will be shipping to them tomorrow. But it wasn't ~$30, it was $55.10, when all is said and done. Oh well, if it works, I'll be happy.

It also taught me a valuable lesson about buying non US Nokia cell phones online. At this point, I dont think i'd do it again.

I just hope iUnlock is able to fix this one.
 
I just got my e50 back from iUnlock, and so far so good, seems to work great.

While I'm very thankful for your suggestion and iUnlocks' services, I am quite disappointed with Nokia and their warranty service.

If their phones can only be serviced in the regions they were sold in, they should either keep a database, so they can tell customers, or somehow mark the phone with a region code. We shouldn't have to contact each region, in hopes that they will answer us truthfully.

Thanks again for the help!
 
This is why I don't get excited when NokiaUSA starts carrying a phone I've already had, sold, bought again, and then am trying to sell. The warranty is useless anyhow, even in the US. I sent in a 6170 once, it took them a month and a half to fix it, and I didn't even get a status report. Just got th ephone back, no note as to what they fixed.
 
I'm sure that if I bought an american Nokia phone, and it broke while I was overseas and within its warranty period, I would be able to mail it to their repair facitlity in florida, and have it repaired. In fact, with Nokia USA, you generally don't even have to talk to anyone. You can simply enter your ESN on their website, and have it tell you if its still under warranty, and if so, where to send it for repairs.

A quad band phone should recieve warranty in the country it was sold, regardless of where it is when it has the problem.
 
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