S
Shwoop
Guest
Toyota Tundra 2008 truck was purchased Monday, January 5. The dealer ordered this truck from another location. The truck had what I wanted but there were three items going to be added: backup camera mirror, bed liner and chrome tube steps. I was, at that time, very excited about owning a new truck. That Monday they needed a deposit to insure we had a deal. $500 for the deposit. Wednesday, January 7, the truck arrived at the dealership. This was the day to sign the papers for full ownership. The salesman showed me the truck. He insisted that I test drive my new truck. It was at that moment that I heard the noise in the steering. We told the salesman that the truck is very nice but we do hear a whining noise when steering the truck when we turn. He said I am very sorry about that, but that problem can easily be fixed. That sounds like a minor problem. We will have the service dept. fix it at the same time they add your extra parts. This led us to believe that this problem will be easily fixed and the truck will be ready to go. The papers were signed and a large deposit was paid. The projected date for installation and finish was either late Friday evening, January 9 or early Saturday morning January 10. I then received a call on Friday evening saying that the truck will be ready Saturday. Saturday January 10 came and I received a call from the salesman saying the problem in the steering had not been found. The service dept. said there was nothing wrong with the steering. I found out later that they just sat in the truck with the door open and turned the steering wheel back and forth and heard nothing. To them this meant there was no problem. The salesman did hear the steering problem while driving it to the service dept. He made them close the door, turn the truck on and drive it. Immediately the service dept. said, oh, there is a problem. This meant that the truck would not be fixed by Saturday. Then I received a call that they are looking at the truck to find the problem. That took all of the next Sunday. Then Sunday evening the call said they found the problem and they need to order a new cable. This cable is the airbag cable. I was told they will order the part Monday morning, January 12 and it takes a full day to receive the part. So Tuesday, January 13 they can install the new part. Come Tuesday the part was installed and the problem was not fixed. So I was told now we are on a touch and go basis and the service dept. is doing their best to research the problem. Now we had to let them know how we felt. The papers were signed Wednesday, January 7 and that is the date I received ownership of the truck. We told them that we were looking at reconsidering this deal because the truck has not been fixed. They have taken apart this truck and put it back together many times and the problem has still not been found or fixed. Keep in mind this phone call was on that Tuesday, January 13. They then said for us to wait and not to reconsider the deal. They said they will have their top rep and mechanic deal with this problem. It will take first priority Wednesday, January 14. Come tonight,Wednesday they said they still have not found the problem. I was told now that the regional rep is going to come tomorrow, Thursday, January 15 to look at my truck and look in the Toyota files to see if any problem has occurred like this problem. Now I am waiting for the regional rep to come.
What should I do? I have owned this truck for a week and have never physically received it. Does anyone have any advice for me? This just makes me sad. Thanks to all who read my story.
Wish I had a new truck, Justin
This truck is black with black interior 4,7 liter v8 engine. There are not many trucks like this still on the market with those colors.
What should I do? I have owned this truck for a week and have never physically received it. Does anyone have any advice for me? This just makes me sad. Thanks to all who read my story.
Wish I had a new truck, Justin
This truck is black with black interior 4,7 liter v8 engine. There are not many trucks like this still on the market with those colors.