No voice sound on many HD channels

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BadLag

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Since Saturday, I have had issues with the HD side of the receiver, the music, surrounding sounds are all ok but when someone speaks, there is no sound, this is only on the HD side and not all channels and only during the program, commercials are fine. Last night watching the State of the Union, CBS was fine, NBC and ABC had no voices....and at 10 on Discovery HD, Jesse James lips were moving but I couldn't hear him...LOL...I have asked a few people at work that have a BEV HD receiver and no one expressed the same concerns...is it possible the 6100 receiver is the problem, there is something with the audio tracks and I think it is the Sat signal......need this fixed by Sunday for Superbowl
PS, I am using the Optical connection to my Surround Receiver
Dave in Toronto
 
I had a similar problem last night as well on my 6100. It lasted for about 2 minutes and then cleared up. It happend around 9:15pm. I don't use optical audio out. Perhaps try hard resetting the 6100. Power it off from the front power button (thus causing the 6100 to reboot) and see if that fixes the problem. ;)
Good Luck Let us know if this works.
 
Have you checked your centre channel speaker connection? I'm guessing you have one hooked up as you don't say. The reason the other shows are fine is because they're probably not broadcasting 5.1 sound.
 
If you call EV they will ask you, in the first place to hook the receiver directly to the TV to see if the problem persist

If it doesn't they will tell you there is nothing they could do about

If it does they wil ask you to do a front pannel reset (press power button for 30 seconds, to reboot)

If that doesn't fix the issue the will ask you to do a hard reboot (unplug the power cord, wait 30 seconds, and replug). They will also suggest that you hook the power cord directly in the plug, and not in a power bar, or extension cord

If all those fail they will transfer you to TECH3, who might decide to replaceit
 
I may think it is my reciever (Sony STR-DE898) if it happened on every HD channel, but it is only half of them??? and it is only during the actual content, during ads it's ok....I plugged in the analog composite connections and can hear the voices but obviously lose the 5.1, and this way, it is multi-stereo, kinda matrix sound..lol....so to me it is a digital issue, and not with my amp! I did pull the plug on the 6100 and on reboot thought is was fixed from the first HD channel I tested, but the 2nd and 8 other HD channels were no voice sound, again only on the show I was testing....there is nothing wrong with sound system, the dish or the receiver has not been moved or changed! if no one else is getting the same symptoms it is not the sat feed, it is the receiver, those are my thoughts...oh, by the way, last night CBSHD sounded fine, right now as I watch "The Unit", I cannot hear what they are saying, the music is there but no voice, so it is not always the same channel, weird eh?

JBL fronts, Bose surrounds, PolkAudio sub, 46" XBR3, Harmon Kardon DVD21, PS3 (Greatest device ever!)
 
Just out of curiosity do you have a DVD player connected to the same receiver and if so any problems?
 
Have you tried to connect the receiver directly to the TV (whithout going throught the sound system)?
 
I like these ideas but I have a Sony XBR3 TV, if I hook it direct to the TV, it will be 2 speaker simulated surround, what will that prove? I have tested everything possible, I have been fixing things for 30 yrs and work fixing PC's, I am no slouch with electronics.....what would have changed in my surround sound, NADA

Ex Agent EV...you have given the best advice so far, get to the 3rd level and I have a shot.....

Oh, by the way, BEV stuff is used DN stuff, yea!
 
As asked earlier, do you get appropriate sound, with dialogue from a DD5.1 DVD? Many of the programmes on the HD channels are DD5.1, however, some channels may not be broadcasting DD5.1 and commercials also are not usually DD5.1. That's why you would hear the dialogue properly on non-DD5.1 material

Hence the reason we're saying this is very likely a DD5.1 issue and perhaps your center channel is not working properly, since that's where the dialogue comes from with DD5.1 material.

Please see:

http://www.digitalhome.ca/forum/showthread.php?t=17870

Channels that have DD5.1 24/7 are HDNet, National Geo.

Perhaps in going through the AVR menu, you inadvertently deleted the center channel from the selection (I've done this myself), or perhaps there is a bad/improper connection between the AVR and the center speaker. Try connecting that speaker wire to the LF or RF speaker and the RF or LF speaker wire to the center speaker to assist in the troubleshooting.

Do you currently hear any sounds from the center channel? If you do, then it's not the speaker or the wire, but rather a setup issue, probably in the AVR.
 
The center speaker is working, as per previous posts, ONLY SOME HD CHANNELS have no voices, last night I tested different S/PDIF connections on my AVR with the same results, everything, for me is pointing the AV source, not the AVR.
My AVR has a blue led when DD5.1 is detected and I am getting no center sound on some channels with Dolby Digital detected but as per suggestions I will try my DVD and PS3 on DD5.1 movies tonight when I get home...

Thanks for the help, we will nail this issue....bummer, I just sold my older JVC surround or it would be an easy swap to test....LOL
 
I got the same problem since this morning.

A lot of HD channels and a couple of SD channels has no sound.
 
My apologies to everyone here, I did plug in Star Wars Episode 3 into my DVD player and had no center channel sound, checking the connections to the back of the AVR, just moving the AVR and the sound came on, I discovered the connection was just slightly loose, this explains the part time center sound working, maybe just the vibrations was enough to connect and disconnect the center channel.......so I grabbed some lampcord and while swapping out the speaker wire discovered I had a 20 FT wire connected, probably added too much resistance combined with the slightly loose connection...so live and learn, all is well and thanks for all your suggestions....DUH on me...LOL
 
For my part the problem is a bit harder i think (i explain in the french forum and will try to do my best here).

I have a Yamaha 5.1 system (http://www.yamaha.ca/av/Hometheatre/YHT280B.jsp) and my 9200 is connect with the optical cable. Since this morning, when i put the system on "decode" (so he choose DD5.1, Dolby Surround, DTS, etc.), some channels got the sound perfectly (TQS HD in DD5.1) and some channels (TVA HD in DD5.1, RDS HD in Dolby Surround, Playhouse Disney in stereo), the sounds is a total crap (i put the volume at max and heard pratically nothing, the sounds is fuzzy (i don't no if it's the good word...)

But when i connect my earphones, the sounds are ok for all channels

I try with my PS3 (connect with an optical cable too) and it works perfectly.

So i think the problem comes from the 9200 but how explain this problem to the technical support....? :)
 
But if the sound is ok through the headphones, wouldn't that suggest the 9200 is getting the sound to the receiver ok but the problem is with the output of the receiver?
 
I will try to put with component tonight after work to see if it's the optical cable the problem.
 
Dr Ako if you call tech support they will first ask you to connect the receiver directly to the TV, whithout using the sound system...they can troubleshoot their equipement, but not the others like DVD player, sound system, VCR, ect.

It might be better to try to troubleshoot the best you can before calling them, to avoid the hassle
 
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