No need to wait when calling Bev

  • Thread starter Thread starter Exvu.Tech.Mtl
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Exvu.Tech.Mtl

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When calling Bev use 1-888-759-3474 ( sky dish ). Choose the language. English, French or Chinese? Then enter a phone number with area code such as your cell #( Any # that is not registered with Bev ex ). Then choose option 1. Then choose option 3. This will put you through to new activations and you can usually get everything you need done with these customer representives. Bev will give everything if they think you are a new customer activating receivers. Once you are a customer it will always take forever to get through. Let me know how this works for you.
Good luck !!!:)
 
Yes it will get customers through much faster, now you will make the Installers wait for hours in that same queue to activate Genuine NEW Customers.

Way to go........

Yet another way to screw a Technician.
 
I will add that people at Corporate Security EV are looking at this forum...they probaby woudn't like the idea that somebody representing the compagny is telling clients how to get faster service by choosing the wrong options.

Read my story:http://www.digitalhome.ca/forum/showthread.php?t=70590

 
I no longer work for Bev and it should be about time that techs have their own line instead of using a line that is open for the public. Maybe Bev will wake up a little !!! The techs now have the DART system that does not require them to call in activations, so the lines are free.
 
Big BEV brother is watching every move you make. You're going to scare people from this forum!

One more thing to add to my list of reason why Bell is the best satellite company in this country:

- 12 SD channels per transponders
- 3 HD channels per transponders
- Full HD at 1280x1080i
- 720p when they feel like it
- contracts
- random calls to check on your receivers
- pressure on CRTC for everything competition is doing (omnibus channels, hockey, ...)
- pressure on CRTC to get away with what they are doing (simsub the whole country, ...)
- pressure on CRTC for everything else (grey market, ...)
- can't buy a receiver without photo ID
- ECM
- BEV watching forums

-gmd
 
My goal was not to scare anybody... It was to inform the tech that Bell Express Vu is aware of what goes on on this forum, that they are watching what is said on this forum and that he might lose his job if he says bad things about the compagny. Consedering that he no onger works at EV it doesn't really matter anymore...

Yes ExVu Tech Rep, technicians should have an seperate line to make the activation... Often they had to call the regular customer service line to get the client activated. When the promo 2 months of all the channels free of EV was in place my call center told us we are not supposed to make these activations. We had to tell the tech to hang up, and select the choices for activation. Often tech will tell me this is what he did, and ended up talking to me. I had to tell him t call again. I felt so bad every time! I knew he already waited 10-15 minutes and the codes were there in the system for me to do it...
 
One more:
- technicians don't have have a separate line for activations!

The list keeps on growing.

-gmd
 
DART is not perfect by any means, it only works where Cell coverage exists, trust me there are lots of area's with NO decent cell coverage, therefore no DART coverage either.
 
A long time ago Bev used to care about it's customers. It seems now they just want them to sign on the dotted line and hope for the 10 day cancellation right to expire. Once you are a customer it seems that they just dont care. The employees do! When an employee starts to think on their own and Bev startrs to lose the controle of what happens, the employee is reprimanded or fired. Bev just wants " yes " employees. No questions asked.Customers need every edge they can get to get half decent sevice. I've seen too many problems with customers. I've done over 2000 Installations and seen all kind of problems. Try to help a customer above and beyond....suffer the consequences.
 
Well said. The more I helped a Customer the more I was hounded.

It is not getting any better.

When I call Express Vu, I press 3 for Chinese, I get through immediately and they have all spoken English so far....lol
 
Several posts regarding Ex Agent EV have been deleted as being off topic for this thread.

The off-topic stuff was linked to in post 3, however, that topic is closed.
 
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