No Dish Care for BC?

  • Thread starter Thread starter Westcoaster
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Westcoaster

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Well, I have been paying this since May 2007, $6 per month, added to my account at the suggestion of the service representative that I talked to when the 9200 died.

Guess what, I called about getting the SW44 power supply replaced under this plan.... not a chance, apparently BC is the only place in Canada that they don't offer Dish Care! :confused:

So they will refund my money, nice huh?

What if I hadn't called about a hardware problem, keep taking the money?

BTW, anybody know where I can get just the power adapter for the SW44?
 
If it makes you feel any better, I have been paying for dishcare on my Bell OneBill for the past 4+ years. My 5100 is already confirmed to be corrupted (according to Bell). I called and Bell refused to honour my dishcare because the techs cannot see the OneBill stuff that Bell does. So, I am out of luck. Bell will not do anything about it and I have called about a dozen times at least.

BTW, I am in Ontario.
 
Westcoaster - Unfortauntely, you are not alone. This topic has been discussed before and the others were just as surprised as you. (A search should reveal the other threads and the reason why it is not avaialble - I don't have the link handy). It may take a while but you should at least get your money back and it should more than cover the switch :)

They should block it from ever happening in the first place or at least correct it afterwards. How hard would it be to write a query for the database:
select * where dishcare=yes and province=bc

jfmoore - Completely unacceptable. You should be easily able to escalate your issue and get your unit repaired. First time I've heard that lame an escuse. I'm sure a follow up call to a different CSR will get you rolling.
 
Unfortunately it is too late. Now dishcare has flagged the PVR as not being on Dishcare and they said that I would have to resubscribe to dishcare to get that service again (and pay for it separately from my onebill). However Dishcare also said that they would consider this PVR issue to be a prior issue and would not replace it anyway. It's been about 4 weeks now of going through Bell so I have pretty much given up anyway.
 
If you were paying for it, then it should show as a line item on your bill, even if you have One-bill. Therefore you have proof that you are covered.

If you didn't keep copies of your bill, you should be able to view them online yourself.

If you dropped dishcare when you switched to one-bill, and therefore were not paying for it, then I guess you are out of luck (although a 5100 is pretty cheap to find a replacement - and likely upgrade - for)
 
Yeah, I thought that too. I do have my bill and can see the line item. The problem really was that Bell's tech support could not see that line item and they told me they could not help me. They said to contact the onebill people to have them change my bill or do something so that tech support could see the charge. I spoke to onebill (or whatever they are called) and they confirmed I had it but when I asked them to straighten this out with tech support they said that they couldn't do that.

I was pretty mad at first but as time has passed (4 weeks now), I have become more and more resigned to my fate....
 
If you have printed proof I would threaten and then carry out a small claims court suit against them.:mad:
 
Westcoster unfortunatly, yes, if you would have never called you would have kept on paying for a service that is not provided in your area. Don't askme why, even the agents, as I was before, never were informed of the reason. Very few agents are aware of that "fine print" and system let's agent add DISH CARE no matter were they are located.

Following that call I would hoe they would refund you all that you paid for Dish Care on your next bill.

As for your broken 9200, you have the option to buy a refurbish one for 149$. t would be shipped whithin 5-7 buisness days, and once you received it you would have to ship back the defective one.
 
Jfmoore call WCC (the departement responsible for Bell's maintenance plans) directly.
Number is: 1 866 538-1922
They will sort it ot for you.
I called that number when I needed cell phone replacement and got a better phone send 2 days after the call
Let us know if they are as efficient for satellite
 
Thanks for the suggestions but I already did use that number. They were the ones that told me that they could only deal with tech support who would have to refer me to dishcare. Believe me, I tried everything to get them to contact tech support and also the billing department but they refused.

PS: Westcoaster, I am sorry, I did not mean to hijack this thread.
 
Call again, but refuse to speak to an agent, ask for tech 3 directly, mentionning that you already spoke with them and started troubleshooting with them (they are th one who will call WCC (dish care warranty) anyways, sio you have to speak to them). The agents at tech 3 are usually more easy to deal qith on that aspect.

If it desn't work threat to disconnect...the retention aent will certainly straighthen the issue, or offer you free rental of receiver for a year or 2
 
There is a level 3? The highest we got was level 2. Interesting.

Thanks for the tips!
 
Yes level 3... Agents might reffer to it as senior techs.

Any agent who picks up the phone is supposed to be tech 2 level. Tech will do basic troubleshooting, but they can not autorise a replacement, they have to call tech 3 to do so. Tech3 will do more troubleshooting,then if the issue is not something that could be fixed will call WCC (dishcare) and autorise the replacement.

It is true that some agents can not see that you have paying your 6$ a month for dish care cause the don't have acces to the one bill platform. That was the case at the subcontractant I worked at. In that case if client said he paid the 6$ per month we will do all the troubleshooting, then call tech 3, who, I belive all employe have acces to one bill.

If that doesn't work out the other solution would be to call 310-BELL and says telephone/billing to have a Bell T
 
Unfortunately, no luck. Bell tech support and dishcare are adament that I do not have dishcare. Even the senior tech said that I do not have it although they did finally admit that they cannot see the onebill at all. Talked to dishcare again and they said that even if I did have dishcare, I am out of luck because they have flagged the unit as a prior case.

Anyway, I am cancelling my account with Bell. Thanks for everything and all of the tips.
 
Why not take them to Small Claims Court? They have taken the money and provided no service. This is illegal.
 
There a few things left you could try:

Call 310-BELL say TELEPHONE, then BILLING to get a Bell Canada rep. Tell them to call EV and confirm that you do have Dish Care

Another option will be to fax in your bill...
1-866-611-1135 is the number that EV gave me recently when I had to fax a proof that my ex coud't have EV where he lives
1-888-874-0000 is the number I had in my contact list as EV fax when I worked there
1-416-446-3008 is the number I had in my contact list as BILLING when I worked there
Write down you name, account number 8455 1234 5678 9123 and a description of the situation. Make sure to write that you want a note added on your account that they received those papers and that indeed you have dish care. Add a bill or two and make sure you underline the ine that says dish care 6$.

You can also call EV and ask right away to speak to an agent that have acces to ONE BILL. He could see your bill andconfirm to tech3 that yo, indeed suscribe to dish care and get your replacement unit sent.

You can also try 1-416-446-3062 or 1-866-245-1605I have those 2 number in my contact list listed as ONE BILL.
 
Just a quick update....kind of interesting, really. This just keeps getting weirder and weirder.

As you may recall, Bell empathically states that I do not have Dishcare and that even if I did they would not replace the PVR's because Bell has flagged my account and PVR as having its problem (that just happened 3 weeks ago) prior to Dishcare being on my account. For those keeping score, I have had dishcare for 6 years and both of my PVR's for 3 years.

After cancelling my Bell Account something kind of strange happened. A retention specialist got on the line and asked me if they could do anything to keep me on with Bell. I said that I doubted it because of this dishcare fiasco. I was about to hang up when they offered my that HD PVR deal: 1 year free, 30% programming, free HD for 6 months, free installation, etc. They also offered to install the system next day. After thinking it over and griping more about my dishcare I decided to take the deal. This part was not wholly unexpected.

Here is where it gets interesting. My wife got a call from Bell saying that we do not have dishcare and that Bell would not be sending a PVR. Nice timing, eh?

Well, the following day, the installer shows up and gets the HD up and running. They did a great job. But what was really shocking was my wife stopped by the post office and low and behold Bell had sent us a replacement PVR from Dishcare. Apparently they overnighted it! She walked in with the replacement PVR as the tech was finishing the install of the new PVR.

So, now I have an HD PVR and my replacement PVR from dishcare. So much for chasing Bell down for that refund. But I guess that somebody at Bell must have realized that simply sending out the replacement PVR was better than having to deal with me for the next while on this dishcare fiasco.
 
Excellent. You certainly got a good deal in the end. Hopefully worth the hassle you went through.
 
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