fnpaulie, welcome to rabroad!
First of all, please determine what's your expertise level in 1. general computer use, and 2. Palm OS use. If you are a newbie to either, please take careful steps into this new goodie of yours.
Next, remember you have to assemble yourself a working system. This means, have a fully functional computer that you can use to communicate to the Palm device. Next, the Palm device (check

). Next, a set of programs to communicate both, namely Palm Desktop, HotSync Manager, and a little set of satellite programs (intended to be installed in your computer). The latter are the reason why you where asked whether you have the original Palm CD or not, cause said programs are there, and given you don't, next comes the step of pointing you to options online. Besides those programs, the original CD bundles a set of very desirable software, in some cases expensive if you get it on your own.
Next, as a general precaution, do a hard reset to your TX, in order to have it in pristine data condition (as it left the store).
Jumping to the software of your interest... Household staff, you say? You run a maintenance or higiene business for hotels, or a similar outfit? If so, your management needs are oriented to services. Most of the Palm productivity apps that you can find are oriented to manufacturing or commercial, but there are rather few oriented to operations or service. I've found a couple, though.
The following apps are oriented to commercial activities, like sales force, but with a little wits on your behalf, you can use them for operations or service.
Manager Assistant is intended to do some follow up to sales forces from the sales manager perspective. Nothing is tweakable from the program, but if you just consider a swap of names; I insist, you can't change the names in the program, but lessay that an order or a sale, you consider them a service action, like a mopper going to this hall and clean it.
Waiter Assistant is (go figure

) intended to watch over the waiters' activities in a restaurant, from the waiters' supervisor, or catering boss, or general teller (or something

). Again, with a little wit on your side, an "order" may not involve hot-dogs or chili, how about a room to vacuum, or X ft of marble hall to be waxed, or combinations regarding "packages" you offer. And a "waiter" is actually one out of your household cleaning personnel.
Both programs are very similar, mostly different in that one is oriented to sales force and the other is oriented to waiters. Besides, the first is intended to be used by the manager, and the second intended to be used by the subordinate (but it could be used by the manager registering reports handed in by the subordinate).
Merchandiser Assistant is intended for managing a stock in an SMB. Could get handy to follow up on a tools and supplies stock, some commercial little stock, or even (again pull your wits up) to manage personnel, although it doesn't sound good to call them stock. BTW, IME there's few to none Palm applications for specifical purposes of managing Human Resource.
All these three apps come from the same developer,
HandySolution. All three are somewhat limited, and the worst limitation is that they can't share data. Otherwise, you could build yourself a neat little ERP running in your Palm with just freeware.
This same developer now sells (or used to) a shareware app that replaces Manager Assistant and Waiter Assistant, called
Handy Service. I tried it and it works superb. I didn't use it for a restaurant or something, but rather for managing deliveries within operations management.