Thank you, I hope they let me transfer it to this phone. Yes it was a real pain doing it and now the phone crashes at times, just freezes up and I have to remove the battery. I hope the N86 is released before the 30 days is up on this because it will go back to Amazon and I will have the N86!!!! :2thumbs: As for the hard reset I finally got the three finger to work I just have to hold the three keys until after the Hand shake screen and then it works. :2thumbs: