Just A Guy Named Joel
New member
I have to warn you in advance that this question is a bit on the long side. Sometimes when you encounter a great deal of stress though, you want to reach out to others to get a sense on the best way to handle a situation as well as to get a sense of how others feel about the situation. Thanks in advance if you take the time to read this rather long question.
I've been a member of Boost Mobile for nearly two years, and I have to say for the most part, I've had little in the way of problems with their service, however, today I had a really negative experience with their service, which was so bad in fact that I nearly decided to join another carrier.
I was a member of the monthly unlimited plan or the flat fee of $50.00 per month up until last month when I decided to join the monthly unlimited plan with shrinkage.
Since the day I joined Boost mobile, my payment has always been due on the 19th of the month before midnight of the 20th, which essentially means just s long as my payment was received by this company by 11:59 PM on the 19th the service would not face an interruption and this has been the case for nearly 24 months.
This morning, however, when I turned on my phone, I noticed that my service was interrupted in spite of the fact that I had payed for the full day of the 19th the previous month (My payment on 11/19 should have covered me until 11:59 PM of 12/19)
I spoke to numerous reps about this and initially they tried to say "That's the way things are done now" and then they conceded that this "sometimes happens."
What happened today was they gave me one day of unlimited service by switching me to the 2 dollar a day unlimited plan until midnight so that my service would be restored and then supposedly as of midnight tonight the new payment I made will go once again to the monthly unlimited plan with shrinkage.
The last rep I had spoken to had said this had only happened because my regular monthly unlimited plan and unlimited plan with shrinkage plans overlapped since there was a transition to a new plan and as a result my service was discontinued early, but I have the sense this was a fabricated explanation.
I had said to them "Restoring my service was not a favor you had passed along to me, that was something I had already payed for, will there be any compensation for the fact that my service was disconnected by your own error and for the fact that I had to invest so much time to correct your mistake?"
The supervisors response was " I have resolved your issue." I had said no, you gave me what I payed for by turning my service on again and he rendered no credit for the mistake they have made, which I think was insulting.
He had said even if I gave you credit for one more days service under the monthly unlimited plan with shrinkage, your service would still be interrupted, but that is also bs, because if they gave me credit for one days service, the payment wouldn't be due until midnight as it normally would have been.
That's when he said I'll just give you one unlimited day then you can make your payment like normal.
At one point, he tried to explain this error as being done because of the fact that my payment was processed on 11/20 of last month as opposed to 11/19 as I claimed, but I explained that even if that was the case, which it is not because I have a bank statement to verify that transaction took place on 11/19, that if anything if I made the payment on 11/20 as opposed to 11/19 that would mean they turned my service off even earlier than they should have as in that scenario the payment would not have been due until midnight of the 21st.
I was just wondering if this has happened to anyone else who has made the transition from Monthly Unlimited to Monthly Unlimited With Shrinkage and also to get some advice on how to handle this situation as I'm still a bit upset about it.
If they had made an error and apologized about it, I wouldn't be so upset, but to try to act as though what I've been doing for the last two years was suddenly different angered me quite a bit.
God knows I have problems that eclipse this problem by far, but it's incredible just how badly something like this can upset you when you have to fight to get what you have already payed for.
I've been a member of Boost Mobile for nearly two years, and I have to say for the most part, I've had little in the way of problems with their service, however, today I had a really negative experience with their service, which was so bad in fact that I nearly decided to join another carrier.
I was a member of the monthly unlimited plan or the flat fee of $50.00 per month up until last month when I decided to join the monthly unlimited plan with shrinkage.
Since the day I joined Boost mobile, my payment has always been due on the 19th of the month before midnight of the 20th, which essentially means just s long as my payment was received by this company by 11:59 PM on the 19th the service would not face an interruption and this has been the case for nearly 24 months.
This morning, however, when I turned on my phone, I noticed that my service was interrupted in spite of the fact that I had payed for the full day of the 19th the previous month (My payment on 11/19 should have covered me until 11:59 PM of 12/19)
I spoke to numerous reps about this and initially they tried to say "That's the way things are done now" and then they conceded that this "sometimes happens."
What happened today was they gave me one day of unlimited service by switching me to the 2 dollar a day unlimited plan until midnight so that my service would be restored and then supposedly as of midnight tonight the new payment I made will go once again to the monthly unlimited plan with shrinkage.
The last rep I had spoken to had said this had only happened because my regular monthly unlimited plan and unlimited plan with shrinkage plans overlapped since there was a transition to a new plan and as a result my service was discontinued early, but I have the sense this was a fabricated explanation.
I had said to them "Restoring my service was not a favor you had passed along to me, that was something I had already payed for, will there be any compensation for the fact that my service was disconnected by your own error and for the fact that I had to invest so much time to correct your mistake?"
The supervisors response was " I have resolved your issue." I had said no, you gave me what I payed for by turning my service on again and he rendered no credit for the mistake they have made, which I think was insulting.
He had said even if I gave you credit for one more days service under the monthly unlimited plan with shrinkage, your service would still be interrupted, but that is also bs, because if they gave me credit for one days service, the payment wouldn't be due until midnight as it normally would have been.
That's when he said I'll just give you one unlimited day then you can make your payment like normal.
At one point, he tried to explain this error as being done because of the fact that my payment was processed on 11/20 of last month as opposed to 11/19 as I claimed, but I explained that even if that was the case, which it is not because I have a bank statement to verify that transaction took place on 11/19, that if anything if I made the payment on 11/20 as opposed to 11/19 that would mean they turned my service off even earlier than they should have as in that scenario the payment would not have been due until midnight of the 21st.
I was just wondering if this has happened to anyone else who has made the transition from Monthly Unlimited to Monthly Unlimited With Shrinkage and also to get some advice on how to handle this situation as I'm still a bit upset about it.
If they had made an error and apologized about it, I wouldn't be so upset, but to try to act as though what I've been doing for the last two years was suddenly different angered me quite a bit.
God knows I have problems that eclipse this problem by far, but it's incredible just how badly something like this can upset you when you have to fight to get what you have already payed for.