Need A Rep plz!!!!

J

jarrettdooty

New member
I am in grave need of a Tmob rep that can help me out, here is my situation. When I bought my Pearl when it first came out back in September (Tmob exclusive hehe) I asked for "Insurance" so for 3 months I thought I had "Insurance" and low and behold something happened and I called to get a new one and they said you don't have "Insurance". So pist of I tried going into a local Tmob store and they couldn't help me so I payed $299 for a new one and said "Ok can you now place "Insurance on my account so I won't have to pay another $299 next time" they said sure np. So for the next 2months I think I am paying for "Insurance", low and behold something happened again so I call and they say again you do not have "Insurance" So before I go and kill one of your fellow employees can anyone help me out plz?
 
I feel your pain, although I'm with Cingular. I have 4 phones on my account and when I upgraded to the pearl I gave my 8700 to someone else on my plan and that particular line was covered with insurance, 6 months later I had to replace there lost phone and cingular of course didn't show the phone as being a BB but I explained to them I was paying insurance all this time and they wouldn't replace the phone but they gave me 425 credit towards the insurance I had paid and another $175 credit towards the purchase of another phone and commented my account so i could qualify for new contract 2yr pricing. They said that my insurance would be canceled but it is still on there so if the phone is lost/broken etc. I'll try it again.
 
Just wondering....You never realized that you were not being charged on your bill every month and that you were not paying for it???
 
what i would suggest doing is going back to the store, and explain the situation. they can pull up the account and see what happened the first one was damaged and you had to by a second one. if the representative that you dealt with is there you can talk to him/her. If all goes well they can notate it on the account and customer service should be able to send you a new device for the cost of the deductible for the pearl $110. or sometimes they can do it in store, and then make sure insurance is added on the account.
 
Ok man I know how you feel I hear this all the time cause I work Customer Service for T-Mobile and the only way we can fix the issue is for you to get a copy of the contract or receipt showing insurance was supposed to be added. Without any of these there is nothing that we in Customer Service can do
 
I get paperless billing so not really and I don't look in detail as to what I am paying for unless the bill seems higher than normal. So yes I am partially to blame but then again so are they.
 
that is pretty much how it went down, I went to the store and they told me to call Tmob and ask for a replacement which worse case I get charged $115 so I said ok but they said they could not add insurance. I did not have time to ask why not.
 
You can't add it to the account without written proof after 90 days of having the device. Normally within the first 14 days you can add it but in circumstances such as this one it is possible, if its within the 90 days, and WITH the receipt or anything saying it was to be added we can still escalate it for you and get it added. but you have to meet that criteria of: Less than 90 days since it was to be added, have written documentation that it was added (I.E. receipt)

Hope that helps.

and as always my views and options do not represent t-mobile or its parent company at all.. they are my own!
 
They won't do that because its just an exchange so to speak. If you go to the store and see if they'll sell it to you for 110$ the cost of the deductible since it was there error and add insurance
 
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