my verizon fios is sucking need help?

tony_umanzor21

New member
it says its connected then when I try too go on the internet it'll say that its disconnected and then when I try too diagnose the problem its says theres nothing wrong
it will say its connected all the lights on the modem are green I restarted it and everything but when I go online with internet explorer it'll say that its not connected and if I want too diagnose the problem it look for the problem and say nothings wrong but I'm still disconnected and if I put the Ethernet wire up too my laptop it'll work just fine whats wrong with it please help asap
 
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