My T-Mo Issues

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New member
is anyone else experiencing trouble with the My T-Mo site in the US? I haven't been able to log on and change my family allowances for 2 days - says service not available, and a couple weeks ago, the bills section was all wrong...
 
I've had a few minor glitches with the new site. I posted in another thread that when I check the site, it lists the BB data plan as an account level service that applies to all lines, but when I call to confirm this, they won't honor it, saying it is a per-line service.
 
yeh - their CS, in my opinion, is blowing as of late. I dont receive a paper bill and I checked the site - said my owed balance was $0 - then my service was abruptly shut off - called and they said I owed $200 - only explanation they gave was the site was experiencing difficulties - no apologies, no inconvenience credit, nada...considering a switch
 
I just went there and couldn't access my billing details. Got the following message: "We're sorry--you don't have permission to view this information. Please contact the Primary Account Holder for your account." I am the Primary Account Holder for my own account.
 
I had the same problems. Try using a different web browser this worked for me. I couldnt do much while I was using Chrome but when I used Internet Explorer everything worked fine
 
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