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Ex Agent EV
Guest
TJ if that was the client's wish yesterday he/she could have been reconnected and disconnected as planned on the 11th of September
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haystack
Guest
Personal experience maybe.
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SatTv1994
Guest
I recently cancelled my expressvu service too. If I'd have known that bell would be such a pain to deal with I would never have sub'd with them in the 1st place.
They can take several days to give you the programming you want and when you cancel you have to front them more money and contact them later again to get that money back.
Months ago after a perfect payment record via internet banking they suddenly changed the account nbr on me and I had to make serveral calls to finally learn that it was now a "all in one Bell billing system" or something like that but all that did was screw up the payments that I continued to make on the prior account nbr. I still don't understand the change because they still debit my visa for internet and send me a separate bill for telephone.
They only thing bell have not yet screwed up is my telephone service billing.
The internet service and billing was another headache. They were so screwed up they could not explain it and finally just issued a credit and offered me a new contract.
They can take several days to give you the programming you want and when you cancel you have to front them more money and contact them later again to get that money back.
Months ago after a perfect payment record via internet banking they suddenly changed the account nbr on me and I had to make serveral calls to finally learn that it was now a "all in one Bell billing system" or something like that but all that did was screw up the payments that I continued to make on the prior account nbr. I still don't understand the change because they still debit my visa for internet and send me a separate bill for telephone.
They only thing bell have not yet screwed up is my telephone service billing.
The internet service and billing was another headache. They were so screwed up they could not explain it and finally just issued a credit and offered me a new contract.
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TJ77
Guest
Star Choice does not have the "30 DAY-DEAL WITH IT, WE'RE BELL" policy. I could call and cancel now. Another poster pointed out that Shaw and Rogers usually perform the disconnect within 3 days, and they actually have to send out a technician. Bell only has to push a few buttons.
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TJ77
Guest
It certainly would be easier for everyone.
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pounder887
Guest
"Customers doesn't even know how it works...why would we have to convince them? "
This statement, right here, sums up the arrogance which will eventually spell the end of Bell Canada
This statement, right here, sums up the arrogance which will eventually spell the end of Bell Canada
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Ex Agent EV
Guest
Altought I agree that the bills are sometimes complicated to understand, espacially when there is pro-rata charges applied for programming changes done during the course ofthe billing cycle, I have to mention that in more than half of the billing cases I get the client is wrong!
I taught that's what it was...
I didn't see the credits there...
I didn't know I needed to have that to get that credit...
Are sentences I hear a lot!!!
I taught that's what it was...
I didn't see the credits there...
I didn't know I needed to have that to get that credit...
Are sentences I hear a lot!!!
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DrAkO
Guest
CSR : Monday to friday 7:30 to 21:00. Saturday 8:00 to 17:00. Sunday Closed
Technial support : 24 hours, 365 days.
Technial support : 24 hours, 365 days.
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marmaduke
Guest
sorry xpress v - your opinion is biased (in my opinion) 
the agent did not make a mistake cancelling my service before Sept. 11, Bell did it deliberately. how do I know? read some other posts about service being cut off from Bell before the 30 days is up. I also heard this as a warning from the installer for my new system (who happens to deal in both my new system and Bell). They said to be prepared to have my service disconnected before my 30 days notice was up. I didn't really think they were serious, but after 3 days I found out that they were serious.
And as for aking the agent to reactivate my account when I called to give Bell crap for breaking their own rules...why the heck would I want Bell to reactivate my acount for the remainer of my 30 days when they treat me like this?? so I can live through the same thing a few days later?? give your head a shake. Bell broke their rules, not me.
Admit it. Bell is a poor sport and has even worse customer service.
As far as a credit for my unused service tht I paid for in advance...your damn right I'm going to hound Bell (which I am fully prepared to do) to get my credit.
the agent did not make a mistake cancelling my service before Sept. 11, Bell did it deliberately. how do I know? read some other posts about service being cut off from Bell before the 30 days is up. I also heard this as a warning from the installer for my new system (who happens to deal in both my new system and Bell). They said to be prepared to have my service disconnected before my 30 days notice was up. I didn't really think they were serious, but after 3 days I found out that they were serious.
And as for aking the agent to reactivate my account when I called to give Bell crap for breaking their own rules...why the heck would I want Bell to reactivate my acount for the remainer of my 30 days when they treat me like this?? so I can live through the same thing a few days later?? give your head a shake. Bell broke their rules, not me.
Admit it. Bell is a poor sport and has even worse customer service.
As far as a credit for my unused service tht I paid for in advance...your damn right I'm going to hound Bell (which I am fully prepared to do) to get my credit.
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haystack
Guest
If expressvu is charging you service to Sept 11 then Expressvu should give you service till Sept 11. Expressvu's sole responsibility to do so.
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haystack
Guest
That was me, I'm sorry for being so inquisitive and I look forward to the day I never have to call Bell again.
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Ex Agent EV
Guest
Because you had a biling problem doesn't mean all our subs do...or that it could not be fixed!
I personnaly had billing problems too... Only realised after I came to Express Vu...
I was on Legacy... Client should pay a multiple receivers fee when they are on Legacy that is 4.99$ if client does not have movies and 2.99$ if client has movies. Thing is I had the movies and I was paying 4.99$ instead of the
2.99$ I should had. A simple phone call and I had a 80$ credit on my next bill
I ungraded my dish o receive Nimiq 2 signal... At the time client was paying the piece (89$), fill a coupon, send it throught mail and get 6X15$ credits. After over a month and half credits weren't applied! I called since we can not make changes to our account personnaly and w can not ask a co-worker, it needed to be recorded! Agent refused to help me saying he could not apply a promo throught postal rebate... Even after telling how togo about it in the system he refused to do it. He told me to have my supervisor fill in the request... I asked him, but he always forgot to do it... Called again, that time got a very nice rep, he filled in the request. Credits have been applied right on the next bill. Guess what? Instead of 6X15$ I got 7X15$ cause they gave me the credit #5 2 months in a row. And don't tell me it's because I work for the compagny, I get no discount since on a sub-contractor and the account is not even on my name, it's on my mom,s name
I personnaly had billing problems too... Only realised after I came to Express Vu...
I was on Legacy... Client should pay a multiple receivers fee when they are on Legacy that is 4.99$ if client does not have movies and 2.99$ if client has movies. Thing is I had the movies and I was paying 4.99$ instead of the
2.99$ I should had. A simple phone call and I had a 80$ credit on my next bill
I ungraded my dish o receive Nimiq 2 signal... At the time client was paying the piece (89$), fill a coupon, send it throught mail and get 6X15$ credits. After over a month and half credits weren't applied! I called since we can not make changes to our account personnaly and w can not ask a co-worker, it needed to be recorded! Agent refused to help me saying he could not apply a promo throught postal rebate... Even after telling how togo about it in the system he refused to do it. He told me to have my supervisor fill in the request... I asked him, but he always forgot to do it... Called again, that time got a very nice rep, he filled in the request. Credits have been applied right on the next bill. Guess what? Instead of 6X15$ I got 7X15$ cause they gave me the credit #5 2 months in a row. And don't tell me it's because I work for the compagny, I get no discount since on a sub-contractor and the account is not even on my name, it's on my mom,s name
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I_Want_My_HDTV
Guest
You've all obviously missed the point. EV will screw you any way they can.
If you already have another provider, they will make you pay an extra 30 days. If you don't they will cancel your service right away and leave you without any TV. If they have screwed you out of TV service, they will promise credits to keep you subscribed and not give them to you. If you really need TV, they will make you sign a contract and make you pay long after their service is relevant. If you need a receiver, they will make you pay much too much. If you don't need a receiver, they will give you one, until you no longer need it and then they will make you pay for other customers' receivers long after you no longer want the one you have. EV will promise the best HD service available and will then abandon their commitment soon after you make a long term commitment. They will sell you a perfectly functional PVR and destroy it with a bad software update and make you pay for a useless refurb. Yes folks, EV is the epitome of a corrupt, lying, dysfunctional corporate slimebag with no aim but to take the money of innocent, honest customers in order to pay for their futile attempts at maintaining market share to increase its value for sale to the highest bidder.
If you already have another provider, they will make you pay an extra 30 days. If you don't they will cancel your service right away and leave you without any TV. If they have screwed you out of TV service, they will promise credits to keep you subscribed and not give them to you. If you really need TV, they will make you sign a contract and make you pay long after their service is relevant. If you need a receiver, they will make you pay much too much. If you don't need a receiver, they will give you one, until you no longer need it and then they will make you pay for other customers' receivers long after you no longer want the one you have. EV will promise the best HD service available and will then abandon their commitment soon after you make a long term commitment. They will sell you a perfectly functional PVR and destroy it with a bad software update and make you pay for a useless refurb. Yes folks, EV is the epitome of a corrupt, lying, dysfunctional corporate slimebag with no aim but to take the money of innocent, honest customers in order to pay for their futile attempts at maintaining market share to increase its value for sale to the highest bidder.
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marmaduke
Guest
Express V, you keep mentioning that I said "reluctantly" in my original post. The only reason I said reluctantly is because Bell was forcing me to adhere to a 30 day cancellation policy that I am under no contratual obligation for. I was with Bell for so long that I did not sign a contract like new customers. If I did sign one and 30 days was part of it, it was so long ago that I don't remember. Tha is why I said reluctantly.
If the agent asked me what day I would like my service discontinued I would have given a specific date before Sept. 11 that conincided with an install date for my new provider.
Fact is, they broke their own rules. Why can't you just admit that Bell was in the wrong here? Don't try to tell me it was a "mistake". bullsh*t. open your eyes. They broke the contract, not me.
As for a "coaching"...is that like a slap on the wrist? A stern "now don't do that again, ok?" c'mon, no one would even bat an eye at this behaviour at Bell.
For the person that asked what I switched to, it is *C and so far they have treated me very well. Very professional and helpful. Even called ME back to se if my service was running to my satisfaction. Try getting that from Bell!!
The only time Bell calls the customer is after the customer complains or threatens to disconnect their service...and then they have the nerve to ask for a "customer survey"!!
I'll say it again, Bell has the WORST customer service and I looking forward to having a Bell free home. Next to go are HIgh Speed Internet and local phone service.
Anyone know any good providers in Peterborough ON.?
If the agent asked me what day I would like my service discontinued I would have given a specific date before Sept. 11 that conincided with an install date for my new provider.
Fact is, they broke their own rules. Why can't you just admit that Bell was in the wrong here? Don't try to tell me it was a "mistake". bullsh*t. open your eyes. They broke the contract, not me.
As for a "coaching"...is that like a slap on the wrist? A stern "now don't do that again, ok?" c'mon, no one would even bat an eye at this behaviour at Bell.
For the person that asked what I switched to, it is *C and so far they have treated me very well. Very professional and helpful. Even called ME back to se if my service was running to my satisfaction. Try getting that from Bell!!
The only time Bell calls the customer is after the customer complains or threatens to disconnect their service...and then they have the nerve to ask for a "customer survey"!!
I'll say it again, Bell has the WORST customer service and I looking forward to having a Bell free home. Next to go are HIgh Speed Internet and local phone service.
Anyone know any good providers in Peterborough ON.?
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Nimiq 1
Guest
I understand your frustration and I also agree that any comments by Agent will only serve to increase that level of frustration felt with this ineptitude on Express Vu's part. She may well comment, again that the CSR was wrong, it does appear to be a stock answer.
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dunlop
Guest
This is turning to an uneeded flame war.
Agent -> My milk is not 3x more expensive than 8 years ago. While I was grandfathered in the old plan, BEV changed there policy to not charge for extra receivers unless you took the digital standard. In 8 years my experience with BEV has drastically deteriated, it is irrelevant if there are 50 call centers because the staff that I spoke to did not do an adequate job.
here is one example so you can see where I am coming from:
-Daughter smashes 5900 remote
-I call Expressvu to ask if the 6100 can be used (I need the PVR back online and the receiver is in the basement with the TV the kids watch on the first floor). The first thing I mention is that the 6100 is UHF-Pro and the 5900 is UHF...she says yes...90 minutes later it cannot be done (as per lvl 3 tech) that I have to buy a new one at Bell Boutique
-Go to Bell Boutique, notice remote says UHF pro..but package says work on 5900. Have employee call Bell to confirm and they say it works...i buy
-At home cannot get it to work, call bell, they say remote must be defective and I should go get another one...so I do
-Still no luck, get a new lvl 3 that says they need to send me a UHF (not pro) remote
-Receive new remote 10 days later
Lost time: 11 days, plus about 3 hours on the phone over a remote.
BEV has 4 hardware units, it should not be rocket science for them to know which remote will work and I spoke to at least 6 people over this..this is just poor training.
I am obviously not getting my point across, I have stated that every major company will have these probems. My PERSONAL experience with Bell in the last 2 years has been bad and with Videotron it has been good. Therefore I will reward the company that has provided me my good service with my money.
Please stop reading this as a "BEV is evil post"
Agent -> My milk is not 3x more expensive than 8 years ago. While I was grandfathered in the old plan, BEV changed there policy to not charge for extra receivers unless you took the digital standard. In 8 years my experience with BEV has drastically deteriated, it is irrelevant if there are 50 call centers because the staff that I spoke to did not do an adequate job.
here is one example so you can see where I am coming from:
-Daughter smashes 5900 remote
-I call Expressvu to ask if the 6100 can be used (I need the PVR back online and the receiver is in the basement with the TV the kids watch on the first floor). The first thing I mention is that the 6100 is UHF-Pro and the 5900 is UHF...she says yes...90 minutes later it cannot be done (as per lvl 3 tech) that I have to buy a new one at Bell Boutique
-Go to Bell Boutique, notice remote says UHF pro..but package says work on 5900. Have employee call Bell to confirm and they say it works...i buy
-At home cannot get it to work, call bell, they say remote must be defective and I should go get another one...so I do
-Still no luck, get a new lvl 3 that says they need to send me a UHF (not pro) remote
-Receive new remote 10 days later
Lost time: 11 days, plus about 3 hours on the phone over a remote.
BEV has 4 hardware units, it should not be rocket science for them to know which remote will work and I spoke to at least 6 people over this..this is just poor training.
I am obviously not getting my point across, I have stated that every major company will have these probems. My PERSONAL experience with Bell in the last 2 years has been bad and with Videotron it has been good. Therefore I will reward the company that has provided me my good service with my money.
Please stop reading this as a "BEV is evil post"
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TJ77
Guest
Agent, I do have respect for you in the sense that even with the continued negativity from members, including myself, you continue to educate us on the inner workings of ExpressVu, however, with this many angry, disgruntled and even verbally violent forum members, you cannot continue to ignore the fact that as a company, ExpressVu is much less than ideal for many, many consumers. I am glad that you are reactive with the thought of calls being transfered to offshore call centers.
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Ex Agent EV
Guest
If that client decided to keep the service disconnected he would be, of course credited for all charges he paid for service after the 13th of August.
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TJ77
Guest
marmaduke, just out of curiosity, which provider did you choose? I'm assuming Star Choice for the sole fact that a lot of installers deal with both BEV and *C.
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robtsk
Guest
You also have to admit that it's unlikely you know how hard the programming would be, don't you think?