My last experience with Bell

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dunlop

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I was making a point of even though BEV has more customers than 8 years ago and the price of a min sub is MUCH higher the service offered is far less. So some people have a valid point to complain about.

I in no way shape or form think Videotron is "better", in regard to television I believe BEV to have the edge (phone and internet, videotron wipes the floor with bell however) the difference is that I have had videotron for 10 years for my internet and 2 years for my phone and if there was ever a problem it was resolved quickly and professionally. This could of course change. And if it does then I will shop around again.

With such large workforces all companies will suffer from poor service occasionally (bell, videotron, banks,etc.). This is why it took me 2 years to switch. many people leave to a competitor and service improves to try and bring people back
 
:confused::confused::confused:

He did. He called Bell to cancel, was told it would happen in 30 days on Sept. 11. Bell did not wait 30 days, it was canceled right away, they did not do what they said they would. This is NOT a subscriber problem. The bill has to reflect actual days of use, that is not the issue, it is that the company said one thing and did another.
 
I have been with ExpressVu since 1998.

On Sat. Aug 11th, I called to inform them that I was cancelling my ExpressVu service. The rp. tried to get me to stay (of course), but when I told him that my mind was made up, it was time for a change, he told me had to give 30 days notice (even tho I am not under contract).

Reluctantly I agreed that on Sept. 11 my service would be deactivated.

I got home last night and I have no sat service!! no channels at all.

I call Bell ExpressVu and they say "yes, your account has been disabled. You gave authorization on Aug. 11."

I proceeded to give the rep. an earfull saying that Bell makes policies for their customers, but they are not obligated to follow their own policies on their end. I also gave them a lot more adjectives to describe my frustration with Bell as a company.

This is just another example of why Bell has the WORST customer service of any provider out in the market today. Phone, Internet, Cell and Sat.

I am on a personal mission to get rid of all Bell services in my residence. Not just based on this 1 incident, I have had problems with Bell cellular customer service and contracts in the past.

Bell treats it's customers like crap. You never hear from them until you have a problem or you threaten to leave. Then they offer you something to stay, if you don't, they find some way to screw you in the end.
 
Which Shaw, MTS & Rogers "normally" waive. Unlike Bell...who loves to nickel/dime their customers.
 
Agent it was his FIRST post on this board and with an attitude like that I hope it is his last.....
 
So Bell CSRs normally ignore Bell's policies? Policies which are actually in contravention of the directive from the CRTC to disconnect as soon as possible. And don't tell me that 30 days is "ASAP".
 
It's OK i'm used to it...whether it's him or someone else there would always be somebody to make stupid comments, espacially directed at me. People don't seem to understand that even if you are an Agent, therefore representing the compagny, you don't always agree with all the policies and rules in place in that compagny. I come here to this forum, on my own time, when the kids are quiet (it's hard to be a single mom!), not paid and try to give the best answer according to what I know, and the policies and rules of the compagny. I'm not the one who make the rules and even if they insult me the rule they don't agree to won't change!
 
If you look at the previous post it seemed that you were mostly complaining about the price and hours of operation...

Seems that the story changes now that you've been prooven wrong...

It went from horrific service to ocasionnal mistake...
 
I believe that you have taken a statement totally out of context here.

What Agent was talking about is an Internal ONLY System that is accessed by CSR's.

There would be no benifit to be gained from trying to explain to a Customer just how it works.
 
The fact is that he will still be billed for the aug 11-Sep 11 period.
When he will receive the last bill, even though BEV knows that he's off, he will still be charged the full month in advance, and will have to wait 4 months at least, to get the money back if it's above $10.00. Otherwise, they don't even send a cheque.

I left BEV on Apr 1st, 2007. Service was removed as expected on Apr 30, 2007. But on Apr 10, I received a bill (dated Apr 5) charging me for the period of time Apr 17-May 16.

When I called to pay by credit card, the Agent could not take my payment but waited 10 minutes to tell me, trying to get me back. I was really pissed off by his behaviour.

Last week, I called to know why I still didn't get my money back (May 1st-May 16 over payment). I found out that even though the CSRs on Apr 1st and Apr 20 guaranteed me my account was completely closed and ready, they didn't initiate the refund procedure !!!

I'm now supposed to get it back within 4-6 weeks. Never will I go back to Bell, whatever service they offer.

AgentExpressV, please don't answer to this post. I don't give a sh*t if I'm wrong, if you agree that those CSRs didn't do their job or whatever other explanation you will come up with.
 
It's only out of context if you read it one way.

The many different people in this thread have been complaining about the results of the computer system - that agents have the ability to make mistakes and that this subsequently means that clients are exposed to those mistakes.

The internal details of the system are only indirectly the subject. If BEV had a system which involved writing everyone's details down on a really long whiteboard, with AEV driving up and down that whiteboard on a golf cart carrying a cordless phone and a dry erase pen then that would be a really stupid system, but if it actually worked, then there would be no complaints.

As I read it, haystack was saying that AEV needs to convince the customers that the system is good - not the internal details, but the results.

From that point on, we've got two groups - those talking about the results of the system, and those talking about the internal system itself.
 
And he can look forward to actually getting those credits from BEV around, say, September 11, 2020.


(BTW, how does he get credits when he no longer has a BEV account?)
 
That's exactly the OPPOSITE of what I'm saying.

There is no reason why for a routine disconnection the agent should need to manually enter the date. The system knows today's date, and it should know the rules, that you need to give 30 days notice. Therefore the date should be filled in with the first available date.

Sure the agent should be able to change the system generated disconnect date. If someone was to call asking for a disconnection after the 30 days, then the agent can advance the generated date to the requested date. However changing the date to the any date within the 30 day blackout should be impossible.

Requring an agent to manually calculate the cut off date, and then being able to enter it into the system without any validatation that the cut off date violates both good design principles and common sense.
 
Did you see the article in today's National Post? It has a picture of Bell's leader, Michael Sabia. It staes that he has "forgone a $1.7-million retention bonus to stay on until a proposed $52-million buy-out". It also says that Sabia is set to cash out $31-million for his stock, vested options and other compensation awards.

Can anyone fathom in the face of all the criticism against Bell, its shoddy treatment of customers, inefficient billing, crappy customer service, etc., how this individual can warrant this type of compensation?
 
The weakest link in all Computer Systems is the Human Being......

Or in this case the CSR......
 
?

Not sure where I was proven wrong. The main jist of my posts was in response to Lindsay649: that there are people who have valid complaints against BEV...or Videotron...or Blockbuster...or Rogers....

As a longtime former customer I am in a position to be able to compare the customer service from back then to now.

The BEV subscriber base has increased exponentially, the minimum price for a subscription is over 3 times what it used to be. Tech support is outsourced to India (to be fair EVERY company does this now). Back then CSR were reachable 24/7. MY personal experience with BEV in the last 2 years has been horrific, which is why I cancelled.

I'm really not trying to scare anyone from Bell. I am saying do not reward ANY company for crappy service.
 
fmr said:


What the hell kind of reply is this? If you don't want to have a conversation, get off the forum. Not caring if you're wrong makes you arrogant. Not wanting to be told you're wrong just makes you an arrogant coward.
 
"As far as a credit for my unused service tht I paid for in advance...your damn right I'm going to hound Bell (which I am fully prepared to do) to get my credit."

Be prepared to spend countless hours on the phone with them. 4 month doesn't seem to be enough to get a refund. I'm glad I'm not on low/fixed income and I can afford to wait for the money.
 
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