my friend said he sent his broken ipod to apple and they sent him a new one?

he didn't have a protection plan or warranty, he just sent them it and they sent him a new one. My ipod is broken, do you think it's possible for me to do this? Have you had similar experiences?
I've seen the ipod. He lives next door, I saw when his ipod broke, and when he got the new one.
I dropped it in iced tea. It's a classic so you can't jailbreak it.
 
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