More info is needed.
What size is the tank?
What types and how many fish are in it?
(I can tell you right now, with 4 goldies alone the tank should be at least a 55 gallon)
How long has the tank been set up for?
Anything new added to the tank recently?
How often does he do water changes, and how much water is changed each time?
Any other symptoms on the fish? Like torn fins/tail, white stringy stuff hanging off the fish, any red spots/ulcers, cottony growths, laying at the bottom, breathing hard, lethargic, eating or not?
Stress Coat is basically a water dechlorinater that's overrated for magically healing all that ails fish. My opinion-it's really only good for use as a dechlorinator.
Without knowing the answers to those above questions, I can tell you it's either a water quality issue from an overstocked tank and/or lack of water change, or even new tank syndrome if that's the case. White slime on the fish can show up when the fish's skin is irritated from stuff like poor water quality or ph fluctuations.
Parasites can cause a white film on the bottom. Same principle as above with the water quality, they irritae the skin and cause the fish to produce excess slime coating. There's also several other parasites that can cause that to happen-costia or chilodonella, and are somewhat common to goldfish.
Bacterial infection, namely columnaris, can also cause a white film to show up on the fish. Also commonly shows up in tanks with poor water quality.
Like I mentioned, with 4 goldies, the tank should be at least 55 gallons, and you also mentioned other fish. So whatever it is exactly, it's very possible it all stemmed from a water quality issue. Treatment will depend on exactly what the problem is, because antibiotics won't help a parasite infection, etc.
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