Of the non-prescription acne products I've tried, Murad, ProActiv, DermaNew, Neutrogena, and Clinique, Murad provided the healthiest skin. However, it did NOT completely cure my acne. So now I'm back to doing antibiotics (doxycycline).
I was a Murad customer for awhile, about a few years I think. The biggest problem with them is that their continuity program (when you're a club meraber) is really disorganized. If you make any changes to the programs they offer, it screws up your order. Twice, they've sent me an acne kit and charged me for it when I did not want it. Their system with their IT network is messed up and disorganized and does not mesh well with their customer service people. Somehow, the customer service people and IT network botch up my orders. Their website isn't reliable. For the most part, their customer service people are incompetent. Today, I dealt with one of the biggest bitches I've ever had the pleasure of talking on the phone with. However, another lady, Susan, was pretty cool once.
I finally quit them because it wasn't working and I finally decided (reluctanlty) to go back on antibiotics. Two weeks after I quit they sent me more stuff and charged me for it.
Basically, if you stick with the continuity program, don't add extra stuff or they'll mess it up. If you want to buy items outside the continuity program, then go ahead and purchase over-priced stuff.
Frankly, I'm a bit vindictive and hope they go out of business.