more FlexPay reps on the way!!

C

chilling

New member
i'm only posting because i know this has been discussed before...

when talking to a csr today, i mentioned the long hold times whenever i need some info on a flex pay account, and she said that starting friday there are either gonna be 500 more reps trained on flexpay, or start training...one of the two. haha. she also added that they might train some overseas people in flexpay too...although i have never ever talked to any rep that was overseas...unless they just didn't mention it..or sound like it i guess.

either way, just thought i would pass along the info. i know i for one was excited to hear it!!
 
~via BB (wap.rabroad.com)~ I picked up a brochure about that and may switch to that since I use way more data than minutes. Seems like a logical plan.
 
Wonderful now I can call dish network and t mobile in India and not understand a word they are saying "is it normal for my dvr to lock up? yes just unplug it for 15 min then if it do it again unplug it"~via BB (wap.rabroad.com)~
 
Actually many people we speak to now in call centers are outsources already. They are trained extensively in English to sound like we do here. You might never even know.
 
as of right now, all call centers are in north america excluding one... which i believe is in england?

and yes, more flexpay reps are being trained as we type

place of origin? ummm... not india! yay!
 
agreed...although it is the only option for some people. i would steer clear if at all possible.



yeah....i have no problem when people have some sort of an accent, however thick it may be, i just get annoyed at the lack of smarts some of these companies have. as long as my problems get solved and my wait with customer care is as short as possible, more power to them.
 
we have quite a few call centers in canada, i've actually met a few of the reps out there. they also have call centers all over the world, it's normal with any company to do that. Yeah with flexpay service we've had over 1 million new customers sign up for service because of flex pay in it's first 3 months of existance. It's a really great plan if credit isnt as good and you would normally require a deposit, or if you really dont need a long term commitment
 
It's also good for those that don't want surprise bills. With the built in controlled billing you won't have to worry about overages.

Zo
 
That is very true as well I know that I'm very fortunate because I haven't had any surprise bills but ive seen some billing nightmares. And those can definately be scary~via BB (wap.rabroad.com)~
 
I'm a T-mo flex-pay customer simply BECAUSE I don't want a contract. T-mo doesn't have a very good presence (I'm being kind because they actually have NO official presence at all) here in AR. No retail stores, only 3d-party seller's and no evidence that things will get better in the near term.

It's also true that many of the T-mo features aren't made available to us...like H@H (talk forever), upgrades, rebates, etc. etc. I don't know why for those of us with good credit, etc. (they aren't interested in checking) but, the bottom line is why would I commit to a 2-year contract with a company that has such degraded service in my home state? If I ever give up, I can move.

Don't get me wrong - I really like T-mo...except for the GPRS-level of service. At least their data plan is the least expensive and I get someone great to talk to when I call their customer service - I keep hoping for the rest to come.
 
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