LoveFilm are getting on my t*ts

Everybody annoyed with Lovefilm should e-mail them and demand answers, perhaps they will actually listen and work with royal mail to deliver a better service.

Perhaps we should e-mail them the link to this thread so they can see where customer's concerns lie.
 
Lovefilm obviously desperate for more customers, a flyer with a 1 month voucher code in The Sun yesterday. Probably hundreRAB more will sign up making the service even worse than it is now.
 
i've noticed a much slower turnaround too and i LIVE in Peterborough!! :D another thing that annoys me is the sending more than 1 disc in the same envelope so you cant send them back till youve watched them all! i've requested spare envelopes 3 times now and still havent got any! not impressed so far and dont really like the new website either!
 
I left Lovefilm because I did not beleive the lies being spouted by the customer service reps, my stance appears to have been correct. I shall not be returning.

I am glad to see they have now owned up to the current policy of prioriting despatch to lower usage customers, a policy I think they are probably correct in implementing if they have capacity problems, they even appear to be doing somthing about those capacity problems. The web site has now been updated and currently shows correct information regarding the service the company provides, (if not explicit information regarding the technical details of the despatch process).

Everyone knows where they stand. So either stop complaining or leave.
 
I doubt they will dispatch any titles on Bank Holiday Monday. My service has altered, on the last batch they reported the DVD returned after 3 working days instead of 4 but didn't bother dispatching anything to me. I will have to wait until Tuesday now.
 
Santa Claus does exist.

He works at Tescos.

I joined their DVD rental service a couple of months ago and have received my top titles regularly as well as a quick turnaround.

I was trying them as an alternative to Lovefilm which I have now cancelled and will never return to.
 
Well at long last i got a reply about delays. It wasn't quite the same as the one referred to already. It stated the obvious like discs are always sent 1st class and should take 24-48 hours but you must allow 5 days. They did say though that they are working on solving the delays as quickly as possible.
Well at least they admit there is a problem!
 
I think it is safe to say that it will be a miracle if any of us ever get more than 3 dvRAB a week.

There service has become fixed like amazons but with 12 a month and they haven't bothered to tell any of us.
 
Lovefilm was terrible over the past month or so. Various complaints got stock excuses and after the 3 for 1 deal ended I cancelled. Now with Tesco (screenselect) and the turnaround so far has been excellent, usually within the day that they get the disc!
 
It would be very difficult to proceed with this complaint. Yes LF do advertise the service as unlimited but it is self evident that the service is limited by,

a) how may DVD's you can have at once,
b) how long you keep them,
c) how long it takes royal mail to move them around,
d) how long long it takes LF to process orders.

And they make no promises about d) whatsoever (I reread that section in the help about 5 days and yes this does refer to so length of time to return, not turnaround, opps).

So how do you base the complaint that they are limiting the number of DVD's you get a month? It takes them a few days to turn the DVD's around, so what? Where do does it give an actual contractual service level? There is a awfully big jump between LF being slow on the trunaround and us proving they are deliberatly limiting the service to a certain number of DVD's a month.

Etccarmageddon - Interesting, yes that would be my definition of reasonable. But how would reasonable be defined in law in this case? How crappy would it be if this feel back on the old 28 days to deliver rule! I doubt there is specific laws regarding online retals.....

I'm not trying to defend LF, after all I moved to blockbuster because of the lies. I just don't think this is going anywhere. Go ahead prove me wrong :D
 
I'm thinking that, hopefully not. Have had this service for some years and aside from the odd one going astray things have been fine. Is there an alternative supplier for DVD rentals? It's pretty obvious new customers get better service.
 
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