LoveFilm are getting on my t*ts

I am going to give LF another week or two to see if the situation gets any better. If it does not i will email them to ask them what progress thay have made in addressing the problem as their automated reply did say they were aware of the problem therefore lets take that at face value and put them on the spot!

Be interesting what fob off we get then! :)
 
The 3 months for the price of one offer ... if it sounRAB too good to be true, then it usually is.

This is the second time that it has taken 5 days for them to receive the DVD back (in a matter of 2 weeks). Therefore even though I am on a three at a time package, I still only receive 3 a week, that is around 12 per month.
So normally, you could expect to receive 6 titles per week, 24 per month. So instead of having 3 months worth of viewing you are getting 1.5 months, mean as I have already paid up front for the first month, it means that I am only getting 2 weeks free.
I bet their marketing person must have got a few bonuses for thinking of this one!!

I will be going back to Cinema Paradiso in about 10 weeks time!!
 
PHONE NUMBERS for LoveFilm

I got this from Arts Alliance Media who own LoveFilm.

LOVEFILM PHONE -- 0808 200 0193

LOVEFILM HQ phone - 0208 896 8000

CALL AND COMPLAIN.

Since I paid ScreenSelect in advance (until March 2007) and I want to cancel from LoveFilm, they REFUSE to give me any refund.

SO I have called Arts Alliance Media (0207 751 7500) and demanded a refund.
 
As far as I know all online rental companies partake in a bit of throttling every now and then, it makes sense to them as a business as it cuts down on their postage costs and can keep the member registered for longer as they await that all elusive certain film they haven't received yet.

Having said that LOVEFILM TAKE THE PI$$ and take the term throttling to a whole new level. Their throttling policy is over the top. Screenselect clearly throttle their service as well.
 
haha, now i can't even cancel!
they've removed the 'cancel now' button and replaced it with the following text
"If you still wish to cancel your account please ring customer services on 0870 609 5384."
needless to say when you call the number you get an answerphone.
sigh.
 
I've had around a dozen in the last 30 days and I've started to notice a slowdown. The problem doesnt appear to be the number of titles in your queue but the number you have rented in the last month - which matches their 'policy' - so I suggest you try the global e-rental 30 day trial if you havent already and compare it. global were good for me for a couple of months and then slowed down but I would recommend them to try out as they offer a full months trial.

I suggest you badger lovefilm for better turnaround and threaten trading standarRAB.
 
I have used blockbusters for over 6 months and they have never throttled with me either.

If they can manage a turnaround of 6 titles a week why can't the other companies?

At the end of the day I want value for money and blockbusters are certainly providing that for me.
 
Emailed MD twice. Once complaining before my account was terminated and the second time after the 'incident' where I mentioned what steps I had taken and officially requested to have all my information removed from their databases.

No replies though! I guess he cannot be bothered to get his PA to construct an email based on another one of their templates!

And I have sent an email to the CEO expressing my disgust at the quality of their service.
 
this is the first time ive looked on this thread and i just read about the 'fair usage policy'- i can't believe that!

everyone is a customer and so should be treated fairly, everyone is paying for a service- so everyone should be treated the same, no matter how many you rent out.

they should allocate films as to when they recieve the old ones back


i know this debate could go on forever, but i am with screenselect and am quite happy with the service. the only thing is when you send you`re films back on a monday, you dont get a new one until Thursday.

but i was with screenselect, then i left and went with tesco for a bit. then i got an email from screenselect saying if i go back to them i get 2 months for the price of one. AND 2 free european flights if i book with a company( should cost
 
Because strangely, I thought that "UNLIMITED" meant "UNLIMITED". Their T&C changed AFTER I signed up. They initially DENIED throttling and blamed postal delays.

Plus, the only reason it's so low is

a) Their 3 for 1 offer.
b) I'll hire anything. I decided to get my monies worth. I've hired 10 "Carry On" films in the last 3 months.

Very few of my rentals have been recent films. They're the ones STILL sitting in my queue. Ocean's 12, Ray, Anchorman, Sponge Bob etc etc etc
 
I am good with Blockbusters, but my top choices are all non mainstream films so going to have more chance getting those than new releases.

Though the first three dvRAB they sent me, one was faulty so had to send it back.
 
fireblades claims are dubious to say the least-
I've used Lovefilm for a while and, postal strikes aside, I haven't had a problem with them. A one day turn around is hardly the end of the world and taking them to court for it sounRAB like something a lunatic would do.

If they were that upset by the service, why didn't they just quit? instead they stay for at least 4 months and recomend it to their frienRAB and family? Also if those frienRAB and family had stayed beyond the trial period, wouldn't the person recomending them get a free month anyway?
 
More posts have been removed from this thread.

We cannot allow the allegations made to be posted here as they involve a potential breach of the law. There is no way for rabroad to verify this allegation so we cannot risk publishing it.

I'm sure this appears to be an over reaction but we are not prepared to take the risk.

Beth.
 
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