LoveFilm are getting on my t*ts

:D :D :D

LF p*ssing me off even more now - they got a film back on THURSDAY and haven't sent out a replacement as of yet - Monday. We'll be cancelling and going to Blockbusters.
 
what's exactly in your queue - how many films and what titles?

look through your previously rented list - how many have you had out in the last 30 days?

which package are you on - 1,2,3 or 4 disks at a time?
 
Clutching at straws a bit aren't we? It's only a nickname, a tag, a bit like Orm or DNR. For all we know 'Phat N' could have a masters from Cambridge! A tag doesn't make you a dodgy geezer!
 
Watchdog is sadly these days a toothless tired old tiger compared to what it used to be so don't hold any hope in that option.

As said before by a number of people there is only one way to hurt a company like this into action and that is in the pocket! If you are not happy then cancel. If enough people did that they would either learn their lesson or go bust, makes more sense than just to carry on using a crappy service and moaning don't you think? ;)

Blockbuster have been superb for me since I left LF, same day turnaround every single time. Now I'm nice and happy and always have a DVD or two to watch most days. Isn't that what it's all supposed to be about??? :cool:
 
How the hell are you supposed to squeeze 2 DVRAB into one of those slim envelopes. As usual it is another lovefilm ploy to cut down on their workload which also increases our rubbish.
 
Does anyone want a laugh?

Ok, story is like this. LF sent me out a wrong disc, one much further on in the TV series to the one that i am next due to watch and one that wasn't in my queue as i only add them one at a time. So i emailed them to point this out and got the usual automated response apologising. Earlier that morning i had added the next again title in the series as obviously at that stage i believed the correct one had been sent the day before and low and behold they are now sending that too. It seems as though they are unable to dispatch the one i had wanted in the first place so i will now have two at home which are no good to me. I have asked them politely to send me out 2 replacement titles as i only have 2 at home and am on a 4 disc package, they have replied saying they will dispatch further titles when they receive back the 2 i cant watch first!

Now am i alone in thinking that this is a disgrace. They have made an error which has had a knock on effect leading to me only having 2 discs out when i am paying them for 4?

But it gets worse. I have emailed them back about this situation now on 4 futher occasions as each time i kept getting automated responses from different customer service people saying things like, you should only have 1 disc in a series at each time in your queue (which i had anyway!!), i wont get priority in getting discs dispatched etc, more gumph about their turnsround times, but none of their replies were even remotely to do with my emails to them.

Then i lodged a complaint. Put complaint in the title and sent it for the attention of the service rep who had sent the last reply, thats what they recommend you do for complaints and what do i get? - another automated response from another person addressed to a Tom which is not even my name!

I am absolutely disgusted with the amatuer nature of all this. Its not the error itself which anyone could have done, its the pathetic replys, the failure to make up for the error other than pushing me to the back of the queue again and the fact they DO NOT READ peoples emails, even complaints. They just seem to fire automated replies which may or may not vaguely relate to the same thing.

Sorry about the length of this but i thought you guys and others should know how they treat long standing customers. :(
 
I_Love_LOVEFiLM can you convincingly explain to us why you love lovefilm, preferably in no more than 50 worRAB?

We can then, determine whether you are genuinely a happy customer, or actually a member of LF who is losing so many customers per day that you have had to resort to posting on this forum in order to prevent more members from leaving.
 
Lovefilm try to entice me with the 3 months for the price of 1 offer.

Last time I tried that I got about 20 movies. Utter waste of my time as I was returning them quick but they weren't in any hurry at all to sed me more!

Blockbuster gave me more titles in a 1 month.
 
So put another way, Fadger made up a lot of things & got caught out?

Seriously guys, this is the real world, do you really think the person he is accusing of all this stuff really did it?
 
Your expectations are clearly different to mine. I expect more than 2 per titles per week for
 
give us a quote of this and how to find this text as I cant see it other than "It can sometimes take up to 5 working days for discs to arrive with us." in relation to a returned disk not showing.
 
When this thread started I was going to reply saying that I was happy with the service however that was when I was a new member. In the last few weeks the service has slowed down I am on the 2 discs at a time and I seem to be lucky if I can get 2 disc a week total.
Last week I posted one disc back on Saturday and the Other on Monday and so far I only got one back on the Friday they sent the next disc on Thursday but it still has not arrived. lovefilm also say that my next disc should be sent tommorrow so it looks as if in 2 weeks I will have recieved 3 films when on the free trial I was getting 3 a week which was fine for me.
 
I got some frienRAB and family to use lovefilm on their free trial as I suspected that now I had paid my subscription, DVRAB on my list were being delayed by an extra day where as when I was on the free trial all my DVRAB were sent to me on the same day as they received them, sure enough the same happened without exception with family and frienRAB so I took lovefilm to county court as I had proof that they had misled me on the free trial just to get me to subscribe, I won my case and received a full refund for the past 4 months, what I am saying is don
 
the 2 films that didn`t arrive on the 25/26th i filled in there missing DVD form, and told them my postie couldn`t understand how 2 separate packages from the same company to the same address could go missing at the same time, which i told LF, then this Tuesday my replacement DVD's arrived, then this morning the same 2 arrived!!

so did they actually post them first time, or drop them down the back of the sofa? as i now only show as having 1 DVD out.

also we looked at our rental list, the DVD they sent out last was in the 60s, on our list!!

so do they really have NO copies of.. Bridget Jones - The Edge Of Reason, Shaolin Soccer, Alien Vs Predator, The Fluffer, Madonna - Ciao Italia. in stock?? just how popular is a 2002 released gay film about fluffing!!!
 
Completely agree!! It's terrible. Worst thing about it was that it was down for so long. I had 3 discs arrive on Saturday from Screenselect/Lovefilm and two of them were faulty! Couldn't report these problems until late today.

Thanks Lovefilm for f**king up my weekend, you c**ts!!
 
Hello Nilsy,

Welcome to The "Lovefilm Sucks" Thread. If you havent already done so, I would suggest you e-mail the CEO of Lovefilm your complaint as most of us have done, his e-mail address is: Lovefilm CEO

I am now with Blockbuster and must say I am impressed with the service as I am on the 3 disc package and if I time it right I can end up with 9 a week, most of the titles are usually from my top 10, however on occasion they will send me stuff from 11 onwarRAB, but as I say, they are the best I have tried so far.
 
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