LoveFilm are getting on my t*ts

yeah Love Film are really really driving me up the wall, it takes forever for them to recieve titles I send back, credit where it's due they are great at sending out titles when they recieve them, but absolutly shoddy recieving them back, I dont know where Royal Mail is at fault or they are........other rental companies have no trouble reciving titles back the next day.
 
One's the chairman and the other is the CEO but which is which?

They're probably both sitting there having a Sunday Roast together and thinking up new promotions that bring in thousanRAB of new customers, may I recommend 6 months for the price of 1? :D
 
I'm going through about 3 every 6 days.

Thats me getting them and sending them back. 12-15 per month roughly......At 3 months for the price of one I'm not too unhappy! Should have realised the shit-hot turnaround during the free period wouldnt last but if this carries on and they offered me a similar deal I'd go for it.....
 
You have to remember that this condition did not exist when many of us first joined, so they have indeed broken their contract with us by changing aspects of their terms and conditions.

However it would not surprise me if they had a clause that stated they could change the terms and conditions at any time, which most companies tend to have nowadays.
 
The only reason Lovefilm admitted to using throttling tactics is because we flooded their a$s with emails asking them why it took them so long to receive back their dvRAB and dispatch us new ones.

If there were less complaints they would still be spinning us that b@ll$hit about postal delays, they admitted the truth when they were backed into a corner and could not lie no more.
 
I dunno if this helps, but I did a google search and CEO is a bloke called Mark Livingstone, so I am guessing his e-mail address would probably be: first name dot lastname @ the name of the company.
 
I see the CEO of Love Film has signed up to this thread and is giving us his two pence worth !
 
Which means you will get through less discs, exactly what they want.

It comes down to how much per disc you are paying them effectively. If you get through only 8 or so a month you are paying them about
 
I had 3 disks posted out to me on Friday, two weeks ago. and I returned them on Saturday. Then for the fist time in over 2 months, they received all three discs back and sent 3 more out on the Monday! This of course had nothing to do with the fact that another month's subcription was due on Thursday :rolleyes:

Still they got them back just in time - and I'd already "froze" my account.

Just managed to cancel my subscription - they've finally put the option back on the website. They didn't phone me back, as promised, after I left a message at their request on Saturday - suprise suprise.

Before I cancelled they offered me a new subcription deal -

3 discs at a time maximum of 6 discs a month for
 
The only difference between the 1, 2, 3 or 4 at a time package is the price. I am not even getting a good 1 at a time package even though I have signed up for the 3 at a time package. It is a miracle if I get 2 a week.
 
Got an email this afternoon offering me a discount if I pay up front for a full year - 10% or 20%, can't remember which...

either way, I don't bloody think so !
 
Absolutely agree... I've read this thread from page 1 to here and to ban Orm because he wouldn't fall in with all of your repetitive immature whining and piss-taking is ridiculous.

And then to childishly gloat over his banning as well... completely pathetic. :rolleyes:
 
Well it looks like I'm in for another week of no DVRAB. They sent me Full Metal Jacket on wednesday of last week. I received it on Thursday, and today they sent me the belated e-mail notification of it being sent out to me(this isn't the first time this has happened either). You make up your own mind. Meanwhile I sent three discs back on friday of last week, they're still being rented according to LOVEFiLM. I should think the only people happy with LOVEFiLM's service are the people working there and those that don't want to get what they're paying for; unlimited rentals a month.

DVRAB rented in one month:

Blockbuster 32 (and 6 have already arrived , in what would be this billing month which started 5 days ago)
LOVEFiLM 23 ( New billing month 7 days ago, 1 recieved)

Blockbuster seems the way to go. For I know screen select are as equally ruthless as LOVEFiLM-That's if you want to use the service at its full potential.
 
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