LoveFilm are getting on my t*ts

After a good few years (about 3) of service I have started to get problems too. I have had 4 discs go missing over the last few months, a couple of scratched discs, less recent titles and (over a longer time period) a couple of incorrect movies ie wrong film in the wrong sleeve.

I've been a staunch supporter of this company for a while and now they are starting to play up. Starting to get disappointed. Shame.
 
How long does it take for them to reactivate your account? I rejoined them on Thursday (I wish I would have read this thread first, then I wouldn't have). My next billing date is up, but no DVD's are listed as being sent out yet, it still says Awaiting allocation.

Also, I am using the Combination 2 deal, what does this mean?
 
That's a shame that LF and SS are aquiring so many other sites as both these companies are starting to get really poor. LF throttle like their life depended on it and SS cap at 10 per month.

I only have BB to turn to now which is severely limiting my choice. :(
 
*Sigh*
Ok, i'll try and explain. Every DVD rental company in the UK is powered by LoveFilm, except Blockbusters (iirc). This doesnt mean that LoveFilm is handling my account because I'm with Tesco... all it means is that all the rental companies get their films from the same supplier in Peterborough. So Tesco will ship out DVRAB from Peterborough, as will LoveFilm etc etc.
 
I usually watch them quicker but needed to keep hold of a film for study purposes. I'm sorely tempted to revert back to my local video shop...
 
I don't email Lovefilm anymore, used to email them but wasn't getting anywhere so have decided to accept their poor service and quit when the next payment date draws near.

I mainly use blockbuster for dvd rentals.
 
I hope that they will perform for you, unfortunately there are countless posts about them offering freebies to get people to stay (they are obviously haemorrhaging a lot of customers) and none of them seem to receive a better class of service.

I'm trying to cancel too, have emailed them saying so, they asked me to call and I replied with:

"If you cannot accept this as cancellation what good will a telephone call make? All you want to do is get me to spend ages on the phone, making more money from me and offer a months free membership to your lame service just so you can try to keep me as a customer!

It's not going to happen! If you are deperate to speak to me, you call me! Otherwise consider my account terminated and any attempt to extract any further money from my card (I have informed my card company that you no longer have rights to debit my card) will be met with legal action against you."

I really, really detest this company. They are a bunch of criminals with the worst customer service of any company I have ever seen. I hope they go bust!!! Complete set of ****er$!!

Oh, and has anyone received their 'Christmas Gift' of one free rental?
 
Not as quick now Im paying but still ok.....

My mate uses them and last week got his first 3 selections, including Blade Trinity and National Treasure.

Ive never had anything outside my top 5......

Hope I havent spoke too soon!

:D
 
I am finally getting "The Wedding Date". Otherwise they are still throttling me to 3 DVRAB a week when I used to get six. I applied for unlimited and that to me means unlimited. Not this poxy "fair usage" rubbish. Whats fair to some people is different to others. They are quite happy to take my 15 quid. So I expect better service!
 
What absolute toss! :rolleyes:

Loyal? It's a f**king rental store! Ahhh, just seen your seperate agenda. :yawn:

Been with Lovefilm for a couple of months, and they still get my films to me next day, no problems. And
 
Argh !
For goodness sake, don't do what I did...

I emailed lovefilm last week about the poor turnaround, and they gave me the ususal blame royal mail stuff..

so, I pointed out that all their rentals always get to me the next day...

they didn't reply to this, but my last 4 rentals have each taken between 2 and 4 days to get to me !

I can't beleive this is a coincidence, I'm such a muppet for falling for this !
 
Back
Top