Lost EPG on my 9242

  • Thread starter Thread starter bev fan
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bev fan

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Last week I lost EPG on one of my favourite channels The problem exists only on 9242 model , other receivers that I have don't have this problem. Called Bell twice already with no success. The receiver is still under warranty but I don't really want to trade it for refurbished one since mine works flawlessly otherwise , and I don't even have any problems with EHD.Any help would be appreciated.
 
The channel......?
Maybe others are having issues too?
Have you tried scanning until the receiver tells you the info is out of date, and it has to retrieve updated info?
 
Yes I have , also tried check switch , disconnecting receiver from power , bypassing SW44 switch plus I spent talking to Bell tech twice , one our each time. I am affraid that the only way they could help me is to replace my receiver . I would not do it unless the replacement would be a new receiver. Will try it again today.
 
Can you please tell us what channel and discribe whats missing?

Also, which list are you on? All HD, All Sub or All channels? Or is it a custom list?

P.S. All my replacement recievers have been refurbs and better than new.
 
Yes this is one of those chanels that does not show in red. I am just curious if the new software version for my 5800 PVR had anything to do with it. The 5800 was upgraded last week , maybe in some way it affected my 9242 model , especially if it was tuned to channel 711.
 
Has anyone else been experiencing issues with getting "No info" in the EPG for certain channels? This started a couple of weeks back on my 9242 HD PVR. At this time it only affects Ch.711 in my case which is the Polish Specialty channel. I called Bell and they said the problem only affects certain receiver models and they blamed it on the provider. I find the provider excuse lame if other receivers can parse the data fine. I know for a fact the basic SD receivers are not affected.
 
I have 9242 model and have exactly the same problem. I called Bell twice and they could not fix this problem. My other two receivers 5800 PVR and 3100 were not affected .
 
I'm thinking if it only affects certain receivers it has to be the current software and we will have to wait for the next update for the fix. The fact that they are aware of the problem is promising. I know they will be doing some transponder maintenance this weekend, hopefully a software update will follow. It's a pain since I can't record any of my shows, but I'll give them another week to fix it before I really start complaining.
 
I called them back today, escalated to the duty manager and asked that he further escalate the issue. Apparently they kinda sorta have a fix which will be included in the next software release, but of course they did not commit to a resolution date. Told me to call back next week for an update. Oh and I got a $10 credit for my inconvenience. So, I say everyone with this issue should call, complain and collect $10. It's been over a month - patience is a virtue.
 
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