Lights out

A

andrehamson

New member
I have a Tungsten T which seems to be stuck. The unit does not power down no matter what I do. I set the preferences to all. I did a soft reset while in the charger off the charger. I did not download any new apps or added any screen protectors. I just put it on my cradle to charge and it just stays on. What could it be.
 
it is a third party application that the T5 doesn't like. I would strongly suggest you do a hard reset. Prior to the hard reset, you need to go to the palm files on your computer.

Find the Backup folder. Rename it Backup.old. Make sure your hotsync application is running.

Next performing the actual hardset. With a paper clip or something of that narrow nature that is NOT pointed, hold down the power button in one hand while out the paper clip into the reset hole on the back of the device. Do not keep the paper clip in there long, just long enough to push it in enough to hit the reset button. Continue holding down the power button until you see the screen that says "Palm Powered." Once you see this, let go of the power button.

Once you get to this step, you will be asked if you want to erase the device. Using the center button on your device, push up and perform a complete erase. Go through the steps to step up the device.

Resynchorize your device. Add one a few applications at a time, if you have the patience, it is preferrable that you load one at a time. In this process you will be able to discover what third party application caused the problem.

There are applications that the T5 doesn't like. You can go to this link http://www.palmfocus.com/tt5software.asp to give you a list of many third party compatible applications that the T5 will tolerate. This list isn't 100%, but it sure is comphresensive.

Carol Casey
 
I just wanted to clarify that the model I have is the Tungsten T (no number) not the T5. But I tried what you said and it still remains lighted up, so I give up and purchased a Sony Clie on ebay yesterday :) and putting mine on auction. Thanks for the help anyway.
 
Are you talking about the auto power off function not working or the power button that is giving you problems? If it's the auto power off, you should look at the power options in Prefs There is an option to keep the device powered on when it is plugged into the cradle.
 
Hi... there is a setting in your prefs under "Power" and you have the option of having the power "On" or "Off" when ity's in the cradle....
 
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