Labor Rates

I think most stealerships will get back to you and be like "we need more money" because we found this and this and this wrong and need to fix it to install the slipper. Not sure if any of them will let someone slide for an additional 2 hours.
 
true, dealerships charge more than independents but dealerships have factory trained master technicians and factory supported. it is also true that there are independedents that have equal expertise. in any case, us, consumers need to choose the repair facility that would fix the job professionally, efficiently and fairly priced.
 
Yeah you have a lot of responsibility, and your labor rate should be higher because of it. If I have a car comeback on a tow truck because I screwed up is one thing, but the ramifications are quite different for a faulty repair of a plane.
 
You would not believe how stingy aircraft owners can be. They bitch and moan about upkeep on their $500,000 Cirrus, but no problem dumping big bucks into their Mercedes or BMWs. I just don't get it.
 
Yeah, that's the way the mechanics make their money. If it's a 6 hour job, and it takes them 3 hours they get to pocket the extra 3 hours. If you can pack 16hrs of pay into an 8 hr day, you're a money making mechanic. But conversely, if it's a 6 hour job and it takes them 8 hours to do it, they only get paid for the 6 hours. Give and take.
 
You may want to look at it this way...

Flat rate times theoretically are times that an average tech would take to perform the work requested barring unforseen problems. A more experienced tech should be able to complete the repair quicker than an average tech. Most technicians are required to purchase their own tools. As a rule a more experienced tech is better equipped than an average tech. Many techs, if not most, get paid by the job and not the time involved.

Long story short? If you were charged less, the tech that takes his career seriously, has a better than average assortment of tools, would end up making less money for the job than an average tech. Wouldn't be much of an incentive to perform better would it? And, what if an average tech took longer and had no unforeseen problems... would you have expected to pay more for the work performed?

There are pros and cons on pay structures and they all have their own drawbacks sad to say because so many human beings just don't want to put out the effort that a customer deserves. Motorcycle dealers and/or technicians are no different. And, in fact, a good technician will spend substantial personal time getting better at his trade. If you look at your own workplace I'm sure you'll immediately see what I'm talking about.

Yes, a sad statement about employees in general.
 
More dealership tidbits:

1) It costs a dealer thousands to send a tech to training. If the training class is 5 business days for example the dealer lost 40 hours multiplied by whatever the hourly rate is. For an excellent tech the loss is greater as most real good one's are capable of generating 50 to 60 hours per 40-hour week in labor sales.
2) On top of that most dealerships pay for the travel expenses as well as the motel and food costs.
3) In effect, that 1-week training now cost the store maybe anywhere from $4k to $6k. Probably considered expensive to most people.
4) Auto-ship tool programs cost dealerships thousands of dollars a year and quite a few of the tools may take years to generate a return on. Sometimes there will never be a return on a given tools cost as it won't be used enough.
5) Technology costs run rampant anymore. Tens of thousands of annual dollars are laid out just to support the technician side with diagnostic equipment to say nothing of the technology costs for the rest of the store.

I think it's fair to say most customers don't begin to know the expense side of a dealership. It's shockingly high! It might be fair to say the expense side, as in personal life, has gotten to be a bit out of control. A very strong factor in approximately 10% of USA motorcycle dealers going out of business in the last year. As with so many consumers there are a large number of dealer owners who can't even comprehend the cost of staying in business. Many if not most simply understate how much money it takes just to keep the doors open much less be be profitable.

It's pretty fair to say owning a motorcycle dealership does not get most dealers rich or even well off. Motorcycle dealerships tend to throw off a pretty poor rate of return with the exception of those who know what their doing and are good at it. The level of customer service at so many stores is the proof in the pudding that so many dealers just don't have their act together.
 
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