iTunes Troubleshooting Centre, With how-to-do guides, tips & tricks!

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This thread is dedicated and exclusively to all GsmHosting iPhone users where you can troubleshoot all your iTunes related problems, ask questions, offer solutions, have discussions et cetera.

This thread will cover mostly from a Windows user perspective as majority of the users are essentially on that platform.

Sections:
SECTION A: GENERAL iTUNES RELATED QUESTIONS
SECTION B: ORGANISING YOUR MUSIC (AND ITS OWN RESPECTIVE ALBUM ARTWORK)
SECTION C: ORGANISING YOUR PHOTOS AND PICTURES
SECTION D: TOPPING UP YOUR iTUNES ACCOUNT
SECTION E: CREATING MORE THAN ONE ITUNES ACCOUNT
SECTION F: VIDEO CONVERSION
SECTION G: COMMONLY ASKED QUESTIONS

However, if you do have any suggestions regarding this thread, please do not hesitate to PM me and I will add them at my discretion and acknowledgment will be duly added.

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SECTION A: GENERAL iTUNES RELATED QUESTIONS

Q: How do I set up my own personalised iTunes Account? "iTunes is not available in my country"?
A: For this part, kindly head to a current, existing thread; Section 'A' : An Introduction To Your Phone, 2. Set Up An iTunes Account

Q: Can I use my Malaysian credit card to purchase another country's iTunes gift certificates, iTunes gift card, redemption code?
A: No. As each credit card is being issued uniquely to its provider (kindly refer to SECTION D: TOPPING UP YOUR ITUNES ACCOUNT for more information)

Q: How do I authorise/deauthorise my iTunes account on PC/MAC?
A: For this part, I will lead you to the Apple's site for more information. For your information, one iTunes account can authorise up to 5 PC/MAC. Hence it is essential for you to deauthorise a PC/MAC before reformatting it.

Q: Why do I need to authorise/deauthorise my iTunes account?
A: Simple. To protect the copyrights on the content you buy. However with the introduction of DRM-free tracks on the iTunes store, this part is becoming less relevant.




Q: Can I use my iTunes account on multiple iPhone/iPod peripherals?
A: Yes, you can. As a matter of matter, both of my iTunes accounts are currently linked to my iPhone and iPod Touch. By linking them up, it means that you can now use a purchased content across these peripherals.

Q: Assuming that I intend to format/reinstall the operating system on my PC/MAC, do I need to backup the contents of my purchased contents (for example music, videos, movies et cetera) off the iTunes store?
A: Oh, yes. However, you will be pleased to know that, with Apps (from the App Store), you can actually re-download them again at no extra cost. This also implies that you can, technically re-download previously purchased Apps with your other iPhones/iPod Touch(s) (provided they carry your proposed and sychronised iTunes account).



all credits goes to davidgary73 and nokia2003
 
SECTION B: ORGANISING YOUR MUSIC (AND ITS OWN RESPECTIVE ALBUM ARTWORK)

Q: Can I add music from another PC/MAC, which is not my default one? For example, adding music using my friend's computer?
A: No (not with the iTunes at least).

Q: Can I retrieve music out of my iPhone? For example, sharing it with a friend?
A: No (not with the iTunes at least).

Q: How can I add my own music to my iPhone?
A: In order to do that, follow this sequence:
1. Create a playlist.
2. Drag tracks from Library -> Music (the column on the right)
3. Plug your iPhone into your computer via the USB cable.
4. Wait your iPhone to appear under "Devices" (the column on the right).
5. Click on the "Music" tab.
6. Select your desired folders.
7. Synchronise




Q: How can I add album artworks to my music?
A: There are three ways to do that
First method: Obtain an iTunes account first (see Section A). On the top left corner, Advanced -> Get Album Artwork
Second method: Google the desired album artwork image and save it up. Click the bottom left corner (To "Show or hide artwork and video viewer). Drag or copy/paste the image to the white screen.
Third method: Right click (for Windows) the desired track, and select the Artwork tab. Click "Add"




Q: I did exactly what was prescribed above, but my album artwork still does not appear on my iPhone.
A: Plug your iPhone back and remove that particular track from your the playlist. Synchronise thereafter. Make sure that the track is no longer there (in your iPhone). Now, add that very same track (with album artwork) back to the playlist and sychronise again.


before


after


Q: The methods prescribed above sounds extremely tedious and laborious. Do you have another alternative method?
A: As a matter of fact, I do. davidgary73 has suggested this website. To find out more about this, kindly read the instructions imprinted on their website. Good luck!


all credits goes to davidgary73 and nokia2003
 
SECTION C: ORGANISING YOUR PHOTOS AND PICTURES

Q: Can I add pictures from another PC/MAC, which is not my default one? For example, adding pictures using my friend's computer?
A: No (not with the iTunes at least).

Q: How can I add my own pictures to my iPhone?
*Please create new folders and place your selected pictures in it.
A: In order to do that, follow this sequence:
1. Plug your iPhone into your computer via the USB cable.
2. Wait your iPhone to appear under "Devices" (the column on the right).
3. Click on the "Photos" tab.
4. Select your desired folders.
5. Synchronise




Q: How do I retrieve the pictures taken from "Camera Roll"?
A: Using the provided USB cable, plug in your iPhone and wait for the characteristic Windows' USB-device-detected sound. A pop up window will shortly ensue.




or alternatively you can explore "My Computer"

Q: What if the prescribed method above does not work i.e. no pop up window?
A: This has happened to me once and I had to resort to a full restoration of my iPhone. However, before rushing into that, try plugging your iPhone to another PC/MAC first.

Q: How to place contact pictures to Caller ID?
A: Use Addressbook for Mac ( Mac 101: Address Book ) and Outlook for Windows ( http://office.microsoft.com/en-us/outlook/...0137791033.aspx ) to place the contact pictures.


all credits goes to davidgary73 and nokia2003
 
SECTION D: TOPPING UP YOUR iTUNES ACCOUNT

Q: Since I cannot use my credit card to purchase another country's iTunes gift certificates, iTunes gift card, redemption code, can I ask a friend (from that country) to help me to obtain one?
A: Legally, you cannot but technically you can (due to copyright and iTunes stipulated terms and conditions. Furthermore majority of the users here are using the American version anyway).

Q: What happens if Apple suspends my account?
A: You will have to write and explain to them and hopefully things will work towards your advantage. If your account gets suspended, you cannot update your applications (purchased from the App Store) anymore.
To re-enable your iTunes account, head to iTunes Store Support page and liase with one of the iTunes Support staff on iTunes Live Chat. Time 8am-8pm US time. iTunes account re-enable in 15-20 minutes."

Q: How do I redeem these iTunes gift certificates, iTunes gift card, redemption code?
A: There are two typically used methods:
First method: via iTunes
Second method: via iPhone (on the native iTunes application, bottom right tab "Downloads" and then top left corner Redeem)


first method


second method



all credits goes to davidgary73 and nokia2003
 
SECTION E: CREATING MORE THAN ONE iTUNES ACCOUNT

Q: As the title above suggests, is it even possible?
A: Yes, it is. As a matter of fact, I am currently using both the American and Australian iTunes store accounts, simultaneously together.

Q: Excellent news, now how do I do that?
A: The same rule applies; proceed to SECTION A: GENERAL iTUNES RELATED QUESTIONS.

Q: Now, I did observe that I can only have one iTunes account synchronise on my iPhone. So how can I possibly juggle two accounts?
A: This step is relatively confusing and I do hope that I could convey myself right here. So in order to facilitate this better, I will use this scenario as an example: Assuming that I have two iTunes accounts here, X and Y. I have X logged on, on both the iTunes (on your PC/MAC) and the iPhone and I want to use Y on my iPhone when I'm not in front of my PC/MAC
1. On your PC/MAC, click on your Apple ID to login (top right corner)
2. Enter your credentials.
3. Once successful, plug your iPhone via the USB cable and "Sync"
4. You will now, realise that Y is your primary iTunes account on your iPhone.
 
SECTION F: VIDEO CONVERSION

There are many other feasible ways to do your favourite video conversion the your iPhone. However over in this section, we are just gonna point out some of our favourites.

Q: So, what are the recommended softwares for PC/MAC then?
A: For windows, we will definitely recommend Videora whilst for MAC, it is either Quicktime Pro or HandBrake ( http://www.handbrake.fr/ ). The suggested compression is - File Format: MP4, Video Format: H.264, Data Rates: 960-1000 kbits/sec, Audio Format: AAC, for more Reaserach you can get help from Google


Q: My computer is really a slow machine and these video conversations do take a toll on it. Is there any other suggestions?
A: My personal favourite is actually from ZAMZAR. It is online based, so you basically upload your videos to the said website. Once the conversation has been completed, they will then e-mail you a link to download it. Best of all, it is free and works with both PC/MAC! To demonstrate this bit, I will use an example where I'm going to convert a YouTube video directly (without the use of any software)
1. Get the URL of your desired YouTube video.
2. Select the type of output (in this case, the iPhone)
3. Type in a valid e-mail address.
4. Summit!
5. Wait for approximately 10 minutes for a link to be sent.
6. Download the file (dependent on your connection speed)
7. Synchronise the video into your iPhone the usual way.




all credits goes to davidgary73 and nokia2003
 
iTunes Troubleshooting Centre, With how-to-do guides, tips & tricks!

SECTION G: COMMONLY ASKED QUESTIONS

1. How to SYNC Microsoft Outlook with iPhone
Prepare your Outlook:
1. Open Microsoft Outlook
2. Click on Tools >Options and click on
 
iTunes Troubleshooting Centre, With how-to-do guides, tips & tricks!

Common Asked Questions About IPHONE

Firmware, Baseband, Unlock, Activate

1. What is Firmware and ipsw?
A: The firmware is the operating system installed on your iPhone. The firmware versions include 1.0.2, 1.1.1, 1.1.2, 1.1.3, 1.1.4, 2.0.0, 2.0.1, 2.0.2, 2.1, 2.2, 2.2.1, 3.0. 3.0.1, 3.1, 3.1.2, 3.1.3, 4.0 and 4.0.1 & All iPhone firmware ends with ipsw extension. All firmware are upgradable for all iPhones (jailbreak or non jailbreak).

Comparison of firmware versions:

http://theiphonewiki.com/wiki/index.php?title=Firmware

2. What is Baseband?
A: The
 
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