Well, it's the beginning of the month, and it's time to lock people's water meters. When does this take place? Why, between the hours of 7:30 a.m. and 4 p.m. And when are the people who take care of billing in the office? Why, between the hours of 7:30 a.m. and 4 p.m. And when do most people get home? Why between 5:30 p.m. and 6:30 p.m. So who gets to deal with the shitty assed customers bitching about how they, 'KNOW' they 'sent that check in last week'? Well, that would be me. Pfft. I get to tell them to call back tomorrow. I've already had one person to threaten an office worker bodily harm, a' la "I'm going to beat that bitches face in. I've got 2 kids at home without water."
To that, I felt like saying: "Well then you should have paid your ~$80 bill instead of missing the payment, and effectively doubling the bill by adding another $100 for the reconnect. I don't make the policy, I don't enforce the policy, I just answer the damned phones afterhours, and put the water in the pipes."
I'm sorry I don't know where you live, because we HAVE 30,000 CUSTOMERS! AND I WORK NIGHTS AND DON'T LEAVE THE FUCKING PLANT. AND NO, I CANNOT MAKE AN EXCEPTION, AND NO I DON'T HAVE TO LISTEN TO YOU CALLING ME NAMES. GAHHH!!!!
And what makes it great, is it's always the same damned people. And it's our fault when they can't pay a fucking bill on time. I'm sure there's another thread with all this crap in it, but I don't care.
How does a monthly bill sneak up on you? It's christmas time, so I guess Johnny will take a shower instead of getting his X-box 360... or so you would think...
No one ever calls me up to say, "Hey good job, I like my tap water, tastes great, and the pressure's fine!" But if the water isn't there on time, or the shitter doesn't flush fast enough, or there's air in the line because we take preventative measures and flush the lines.
And if someone asks me one more fucking time, "Well, how am I supposed to take a shower?" I'm going to tell the whiney bastards that there's water in a fucking creek somewhere and I'm sure soap still works in it. But I won't. Because I need this job. And the other 29/30 days of each month are tolerable.
And to the chick with the kids and no water.... IF you're so pissed that they don't have water, well why didn't you pay your fucking bill on time? We're not the parents, we're not fucking daycare. Hell lady, did you call and ask us to make an exception about your bill BEFORE you got disconnected? No you didn't and now you're screwed for a whole 12+ hours. Geeze, pay us, and we turn it back on, or we dont' turn it off in the first fucking place, which is easier all around, not to mention $100 cheaper... And then you don't have the fucking money to pay the first bill, but all of the sudden you find an extra $100 PLUS the cost of the bill... It makes no sense.
And a big FUCK YOU to everyone who just drinks bottled water. It's fucking pointless. It's filtered fucking tap water. Just get a damned Brita filter and get it over with.
And don't argue with me. Don't disagree with me, and for damn sure don't
I think we should start selling phone service too, so we could cancel them both at the same time. Then perhaps I wouldn't have to deal with thier shit, but of course, they'd have cell phones. And thier cellphone bill would be paid, because you NEED a fucking Cell phone. Not to mention that the fucking cell phone itself probably cost more than my truck.
And what's fucking great, is some people will call us up and ask if we've got a leak in blah blah blah X area. And I'll be about 20 seconds from calling someone when I see that they're on the damned lock-up list, and have to call them back, and tell them that their meter is locked, and I know its locked because i have a fucking list. And I know this isn't the first fucking time they've been on the list because I can also see how many times they've been dilenquent, and I can see that somehow, they've managed to be delinquient more times than there are months since they've had their meter installed.
And screw cohesiveness in this fucking rant.
To that, I felt like saying: "Well then you should have paid your ~$80 bill instead of missing the payment, and effectively doubling the bill by adding another $100 for the reconnect. I don't make the policy, I don't enforce the policy, I just answer the damned phones afterhours, and put the water in the pipes."
I'm sorry I don't know where you live, because we HAVE 30,000 CUSTOMERS! AND I WORK NIGHTS AND DON'T LEAVE THE FUCKING PLANT. AND NO, I CANNOT MAKE AN EXCEPTION, AND NO I DON'T HAVE TO LISTEN TO YOU CALLING ME NAMES. GAHHH!!!!
And what makes it great, is it's always the same damned people. And it's our fault when they can't pay a fucking bill on time. I'm sure there's another thread with all this crap in it, but I don't care.
How does a monthly bill sneak up on you? It's christmas time, so I guess Johnny will take a shower instead of getting his X-box 360... or so you would think...
No one ever calls me up to say, "Hey good job, I like my tap water, tastes great, and the pressure's fine!" But if the water isn't there on time, or the shitter doesn't flush fast enough, or there's air in the line because we take preventative measures and flush the lines.
And if someone asks me one more fucking time, "Well, how am I supposed to take a shower?" I'm going to tell the whiney bastards that there's water in a fucking creek somewhere and I'm sure soap still works in it. But I won't. Because I need this job. And the other 29/30 days of each month are tolerable.
And to the chick with the kids and no water.... IF you're so pissed that they don't have water, well why didn't you pay your fucking bill on time? We're not the parents, we're not fucking daycare. Hell lady, did you call and ask us to make an exception about your bill BEFORE you got disconnected? No you didn't and now you're screwed for a whole 12+ hours. Geeze, pay us, and we turn it back on, or we dont' turn it off in the first fucking place, which is easier all around, not to mention $100 cheaper... And then you don't have the fucking money to pay the first bill, but all of the sudden you find an extra $100 PLUS the cost of the bill... It makes no sense.
And a big FUCK YOU to everyone who just drinks bottled water. It's fucking pointless. It's filtered fucking tap water. Just get a damned Brita filter and get it over with.
And don't argue with me. Don't disagree with me, and for damn sure don't
I think we should start selling phone service too, so we could cancel them both at the same time. Then perhaps I wouldn't have to deal with thier shit, but of course, they'd have cell phones. And thier cellphone bill would be paid, because you NEED a fucking Cell phone. Not to mention that the fucking cell phone itself probably cost more than my truck.
And what's fucking great, is some people will call us up and ask if we've got a leak in blah blah blah X area. And I'll be about 20 seconds from calling someone when I see that they're on the damned lock-up list, and have to call them back, and tell them that their meter is locked, and I know its locked because i have a fucking list. And I know this isn't the first fucking time they've been on the list because I can also see how many times they've been dilenquent, and I can see that somehow, they've managed to be delinquient more times than there are months since they've had their meter installed.
And screw cohesiveness in this fucking rant.
