Is AT&T rebooting your phone and draining your batt?

I'm sure this it totally unrelated to this topic but I can text, use email and the web all day on my E71 and the battery meter hardly moves. However, if I talk for extended periods of time on 3G, the battery goes down faster then a cheap 2-bit hooker.
 
Well I haven't checked the e71 yet, but I just checked for an update on the 6650 and there it was.

Now, I can't tell this update is related to the third carrier problem (date is August 19th), but I remember checking for an update not too long ago and there was nothing there.

This new one is version 3.26 while the last one was v3.25.

If someone knows for sure that they have checked for an update in the last couple weeks and still have v3.25, then it would be a good indication that this is the fix. Or if you live in the affected areas you can test if the problem is still there after the update.
 
It is probably just a coincidence, but my E71-2 rebooted yesterday during a call. The thing is I've had it since last October and never had it reboot during a call so this was the first time. I'm still going with coincidence.
 
I have a E71x and a E63 and both are rebooting or going into hibernate sleep mode or whatever. Getting to the point of waiting to get out of ATT contract to switch carriers.
 
Sent in my phone to Pelco. Got the same phone with the same v200 firmware and a letter that basically says they did nothing.

Phone rebooted twice yesterday in the span of 20 minutes.

Time to send it back.
 
Holy Crap! - I hope AT&T gets the network issue resolved in South Florida soon. I thought I just had a crazy phone - what an odd coincidence this happened right when I was changing E71s

In short my E71 works like crap (constantly shutting down) in Miami, but works flawlessly in Chicago, IL and Fort Wayne, IN.

my post from another thread...

http://www.howardforums.com/showthread.php?t=1564500


"
Hey All,

I acquired an E71 from ebay a while ago, but it kept freezing/rebooting itself even after a firmware update. While on a trip to Fort Wayne, Indiana & Chicago, Illinois - I was planning on sending it back to the seller, and filing a refund with the credit card company.

But then a miracle happened, the phone quit rebooting constantly and was actually as rock stable (for the 3 week visit) as my last E-71 (before it got ran over by a few cars). It was working with 3G and 3.5G while up there. Now back home in Miami, Florida and its back to its old habits of freezing/rebooting constantly...

I can't think of any reason what caused the phone to be stable up in the Midwest, but crap out again down in Florida, there were no hardware or software changes during the entire time - I can only speculate it may be because of the carriers signal down here?

Any guesses on whats going on and or things I can try to troubleshoot this?

Thanks in advance!,

Bob"
 
I think you're wasting your time. This is a network issue. Nokia could make firmware that could alleviate this issue but it currently isn't present v200 or v300. I've seen notices that AT&T recommends updating software on the Moto Q9h so that recent network changes don't affect performance. Hopefully Nokia is aware of the network changes and tweaks the firmware accordingly.
 
Was the phone basically reset to factory defaults with no other 3rd party apps installed?

You should write a letter explaining the problem that the 6650 and e71x had with rebooting in certain AT&T markets also applies to the e71-2 and possibly other models. I would include printed versions of those articles about the 6650, and tell them that you are in the same market etc.
 
I dunno if this is related, but I have an N97 NAM and my friends report not getting Texts from me or that they take a long time to be delivered. It's quite annoying. Its been happening for a few months now. I just thought maybe it was network traffic.
 
Bob0101, in your case it definitely seems to have something to do with AT&T's network upgrade there. The upgrade seems to be that they have added a 3rd HSPA channel. The issue is probably Nokia's fault as it is a bug in their firmware. I would be calling them up about it and press the issue.

My reboots are probably unrelated to the network...though strange.
 
I reinitialized my N95 8GB RM421, v.20.2.005 completely, and it still rebooted frequently until I switched off 3G, so, at least since April or May of 2010, that is my issue. . . not another software being incompatible.
 
One problem with this issue on the 6650 and E71x, is the AT&T firmware. There is no sign that new firmware will ever be available for these phones. The crippling of these phones went far beyond Application and Settings choices. There were changes to the operating system to eliminate some core S60 functions. Anyone who has spent much time on one of these has probably run into these roadblocks to usability.
I'll bet the only way to get new firmware, is to buy a new phone from AT&T, if they decide to continue selling them.
 
i live in northern NJ and travel to nyc once a week. I usually take the bus to the city while listening to music on my E71-2. As soon as i can see the skyline of New York, it would randomly reboot. This would continue throughout walking around midtown manhattan. I finally figured out it might be a network issue when i removed my sim card and it stopped happening. I turned off 3g and kept it on gsm only and the problem went away.
 
@mrrphone, I realize I didn't mention that I did the update to v3.26. I just don't know if this is the update mentioned by truthful. But, next week I'll be able to tell if it works in Miami or not.
 
With N95 8GB's, the word is that the v.35.0.2 firmware may fix the 3G rebooting, the way some say the newer e71x firmware fixed it for them. But for the N95's, v.35 is said to cause far more annoying problems, like freezing when disconnecting from wi-fi networks, so I'm told to stick with v.20.2.005, and just switch off 3G when I'm in an area where rebooting occurs (NYC, for example...)
 
Wirelessly posted (Nokia n78 nam: Mozilla/5.0 (SymbianOS/9.3; U; Series60/3.2 NokiaN78-5/12.046; Profile/MIDP-2.1 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413)

I have n78 3 and I was getting gateway timeouts for about 3 weeks randomly now those have been replaced by 3 or more reboots a day. Only 2 things could be causing this. Att or my recent firmware upgrade.
I'm in Charlotte, Nc.
 
Why even bother? This is the sort of gibberish Nokia sends in response to anything:

Date: 3 Oct 2009 03:07:28 +0300
From: [email protected]
Subject: RE: RE: RE: Technical Support
To: joako

In addition, the WCDMA has nothing to do with the rebooting of your phone, because WCDMA is the frequency the phone is using right now and if ever you encounter problems with it, it could be that the phone is not receiving signal or the signal fluctuates on that certain area and WCDMA is a Service Provider issue. With regard to the pulling out of E71 by AT&T in Miami, we have no information about it since we do not transmit the frequency it is AT&T's concern so if ever you have problem with signal on your phone kindly contact the AT&T regarding the issues with WCDMA .

Kind regards,
Rosalie L.
E-mail Specialist
Nokia Inc.




My response:

Rosalie,

I think there is some misunderstanding. I am having issues with phone rebooting. I am not sure why I have been put in touch with an E-Mail specialist. Please can you forward this request to the phone rebooting specialists?

Warmest regards,

joako
 
Ahh crap...got any good lines for me to say/write so the C.S. rep doesn't just brush me off as just another nokia owner who doesnt know how to use the phone? - Is Nokia aware of this issue? I would guess if they were and working on a solution, it would be just from the E71x side of things, not for all E-71-2s....conspiracy theorists could speculate that once this upgrade has been done everywhere in the USA - this would force all those users to get the upcomming E-72 :-p

As a temporary fix, forcing just the use of GSM seems to have resolved the issue...but I want my 3G! ;-)
 
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