Except when it's after your 14 day return policy. My friend's iPhone speaker went out 16 days after he bought it and the place basically told him he could pay a bunch more money to get it fixed. So a couple days later he went in and a salesman asked if he was interested in buying an iPhone and he went off and made a scene about how much it sucks in front of other people who were looking at them. Needless to say, the manager replaced it for him that day.