I went for a refund and they said that i broke it, what should i do?

Hi, well i bought this camera and i went to get a refund cuz it wasn't working. But then the sales assistant said that i broke it...
What should i say back to her?
and next time how should i ask for a refund?
ps. i don't want to do any legal action for a camera so, don't bother recomending
 
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