I must leave BEV - how can I reduce cancellation fee?

  • Thread starter Thread starter merve04
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Agent, do you really believe that software has no effect of the behavior of a receiver? Why is Microsoft always sending updates for windows?
Look at the *C 5xx series. Upon release they were pretty much a lemon, now with a series of software updates they now function correctly.
What will Bell deny next?
 
If there is no Hydro client cold of course terminate the contract and get credited the early termination charges. He would need to send a proof (throught fax) that there is none, then call to make the order for disconnection.

On the fax he should write
-Name
-Account number (8455 1234 5678 9123)
-Situation:Moved were no hydro, request termination
-Fax to billing:1-866-611-1135
 
Yes, and no. Your contract also has a phrase in it like Bell reserves the right to alter service, etc from time to time and the terms and conditions posted on the website are the rules in effect. So if the cancellatino fee is $99 or $149, it's whatever the current policy is. And, yes, you are bound by it.

You are also able to use the contract break clause to save having to pay another year of service -- which is what you agreed to do. It's a bargain, seen in that light.
 
Update:

So I called BEV on Wednesday to cancel my BEV service. Told them that I was moving to a building that not only wouldn't allow me to put a satellite dish up, there was no way of doing so (there's no balcony).

The CSR was *excellent*. Not only did he automatically say there would be no cancellation charge, he gave very clear instructions on how to avoid any extra charges, and also stated that I would not be charged for an entire month of service (because I'm moving on the 26th of October, and I cancelled on the 3rd). All I have to do is get a letter from the building management stating that dishes can't be put up, and all charges are avoided.

I'll have to admit it - at this stage, I'm pretty pleased with the results. Now I just have to get that letter in and make sure they follow through.

The only thing he didn't tell me was what to do with my rented 6100. How do I return that to them?
 
Well I see a problem but as normal the Express Vu CSR does NOT.

What is wrong with Express Vu keeping a Database of locations where their Sat service is prohibited.?

It can be for many reasons, lets list just a few;

Building is serviced by VDSL
Building is serviced by IPTV
Building has an Express VU Back-Bone System installed.
No line of Sight.
Building is a Star Choice ONLY location.
Condo Corp will not allow Dish mounted anywhere within its property.
Co-Op will not allow Dish mounted anywhere within its property.

I hope you see a trend here because I do.

We have to keep a Database based on what a Technician reports back to us, we then verify with building owner etc, then pass this info along to Home Service's via the EDD department (Express Vu Dispatch Desk).

Now you may ask what do Express Vu do with this Data, well, let me guess, NOTHING.

We are the ones who when we load the Data into our own Database then contact EDD and inform them that a Customer who is expecting an installation will not get it for whatever reasons. This is very poor Customer Service, the Installation should NEVER have been booked.

All this takes up OUR time and OUR Money to do something Express Vu should do as a matter of course.
 
I have explained myself fully. Your "What did you not get?" will be chalked up to French English translation and not sarcasm.
 
Your contract may have a clause to allow them to change the monthly rate but not the cancellation fee.
 
Why should the customer need to provide written proof at their expense? The customer can state the assertion. EV can verify it with a phone call to the condo board. Case closed. After that, the building should be in the EV database as unserviceable. Requiring proof in writing from every customer is the last gasp of an arrogant institution trying to enforce its power and cheat its customers. :rolleyes:
 
I don't know why we are all debating on what might or might now happen...so far it seem that Mozza doesn't even know to begin with if it will be permitted or not. That would be the first important thing to find out.

What about you trueimage (after all you started that thread) have you been credited the early termination fee?
 
Yeah, it was a 3100; but Shaw wanted the card, so had to give it to them as well as the remote. I did phone BEV to deactivate it; thanks for the inputs Ex Agent EV.

So now I'm a proud owner of a Shaw HD PVR box; but... for the record BEV has superior image quality in their digital and HD channels (movie channels pixelated on shaw); we'll give Shaw a one month whirl, but if they do not shape up, after a tech comes back during the week; we'll still keep Bell and disconnect Shaw after its month free. So I wont call to terminate BEV as of yet.
 
That tech told you an absolute, 100% lie. Just read some of the firmware bug threads to find the truth. The 5x00 firmware that I'm talking about was one of the worst, far worse than any of the 9200 updates and you can read the long lists of 9200 firmware bugs documented on this and other boards. At least then, we had the option of refusing an update if we found out it was bad and the receiver was set to ask first. We can't do that now.

People have frequently lost all of their PVR recordings or worse after a firmware update, even if it was successful. PVR firmware updates have often required technical assistance to resolve issues with corrupted system settings and hard drives. And that doesn't take into account the bugs introduced or reintroduced due to E*s poor software development process.

EV's PVR software has been relatively stable and free of serious bugs for the past year so that experience provides no indication of the prior situation.
 
Technically, the card is not yours to give to shaw, it is the property of Bell and they could demand it back or you pay the cost.
 
As for booking a service call on the Islands...well Mr Nimiq 1 unless the client tells us of hand, we can not know there is no Hydro! Of course if the client tells us we would ask him if there is at least a generator, and if yes book the call, if not tell the client that unfortuatly they need power to get service.
 
Boxes willl be sent in a delay of 3-6 weeks after the account is disconnected. That means you will have to provide them with follow-up adress...

 
Well, looks like my condo has been bought. So I will be moving out.

The two buildings we're looking at both don't allow satellite dishes.

Two questions:

1. When I move, does the dish stay at my old building? I've only been with BEV for 6 months, but will the dish stay installed?

2. When should I cancel service if I can't actually move with it?
 
Firmware can obviously have a negative effect on hardware. That's for certain. However, I can not see a situation where 1800 subscribers were affected by a bad firmware update, and yet has been perfected "covered up" by BEV. What do you think they are, the CIA?
 
This was the comment:Tell them you are taking a 60 month job contract in Nunavit and your accomodations do not have power. Got me out of contract with Sympatislow

I was saying that it woudn't get the client out of the contract, cause some people there do have power (or generators) and that we service that area

I also mentionned that if there is really no power he will need to send us a proof of it, to tell him that we ca not just say anything to get out of a contract
 
I'm a consumer who may need to move to a new building that doesn't allow dishes. So yes, I am trying to break the contract, but I believe I'm also trying to minimize/eliminate any charges for doing so, as any wise consumer would try to do. If you don't agree with this, may I suggest you go and troll any of the other fine threads in this forum, or any other forum on the site. Thanks.

Would a letter from the condominium corporation do as proof?
 
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