I must leave BEV - how can I reduce cancellation fee?

  • Thread starter Thread starter merve04
  • Start date Start date
M

merve04

Guest
well my last statement was Sept 22nd, and i got a bill after that one being 0 dollars, lets hope for the best. To the person who mentioned Expressvu for condo's and VDSL.. yaa not here in edmonton, but Telus do IPTV but im sure its crap. Atlease this gave me a good oppertunity of getting rid of my mpeg2 box and when the day comes that i can have expressvu again, well im sure the mpeg 4 hardware will be out, and on top of that, shaw gave me a free HD PVR, so I got to make a profit off my expressvu hardware, double bonus!
 
It wasn't totally covered up. OTOH, EV kept a lot of information about the issues from their own staff and certainly don't advertise it to the public. If you reach a third level tech or higher they will often acknowledge the issues but most others will know nothing about it.
 
Your excused ! but I don't think the average sane person has purchased Well over $2000 in Expressvu receivers. There is nothing wrong with it mind you but it's overkill to most.
 
We will allow you to change the billing name and bill to adress, you can also use a moving promo to hook the service at the person's house. The name of the account can not be changed during the contract...
 
I recently was told my building was being converted into condos. I did not want to pay what they were asking to buy my unit and so I moved, luckily to a nicer place down the block. Unfortunately I am not on the northwest corner of the building. I have just been informed that my condo will not allow bell to install my dish on the roof. Therefore I can't get BEV (or Star Choice) and so my only option is Shaw.

I am trying to get out of the $200 BEV cancellation fee since I moved and now cannot receive their service. I am going to try and unload my hardware by trading in to Shaw, or selling locally.

Any help would be great.

Thanks
 
Did you try telling them what happened? They may work something out with you.

on another note........I thought it was legal to put a dish up?
 
Called back the day after faxed the papers...

1rst call:Girl was lost... I explained her that he moved and can not receive service where he movd. Pretty simple, non? She put me on hold to go verify if papers were received. She comes back asking m exactly what I wanted, if I wanted to cancel the account closing dat and make sure the service continues. Dah! He can not have service were he moved! She puts me on hold again to go vrify if papers were received. I had to leave to get my eyes exam...soI hung up on her

2nd call:Called from the bus... Very nice agent, seemed a bit more knowledgeable... Put me on hold again off and on, and after a 20 minutes my cell phone died

3rd call:Very rude and bitchy agent... Seh says there is no way she could find out if indeed papers were received. She confirmed that service will be disconnected on the 1th of February. She told me that I just have to wait the next bill, she if early termination charges are there and if they are call again and refer to those papers. Wow! So useful!

On all 3 calls I gave the new adress to make sure bills come to his adress, not to the ex's house
Guess what?
I went on line 3 days later, checked if a new bill was out and guess what adress was on? The ex's!

I faxed again the papers and included a note saying they should call us back to let us know what was going on, and to confirm that those papers were indeed received sine customer service coudn't confirm anything. so far w haven't heard from them

Also send an e-mail throught the contact us section on the bell.ca web site. They said he had to pay until February 16th, which is wrong, he should pay until the 1rst day he coudn't receive the service in this case January 14th, according to the lease, and they requested to confirm the adress of service. Again???

We're crosing our fingers that the bill will come out with no termination charges. Since nobody could tell us for sure we will wait until the bill is out.

I will keep you informed on how it goes
 
The solution is quite simple...get a letter from the responsible of the building stating that it's fobidden to install a dish were you move.

Call our customer service center number and get the fax number.

Fax us the letter with you name, account number and a short explanation stating:to credit early temination charges

Once we received that letter we would request a credit and it would take 3-6 weeks for it to be applied on your account

It would be the same process if you moved to USA, so using that line would not change things. And if you were to illegally use your dish in the USA we will shut down your service, of course, but charge you the early termination too so that solution it's not a good option too
 
If you move to a location not serviced by Bell -- such as no line of sight from your suite -- I would think Bell would make some accomodation on the contract cancellation fee. After all, they state up front that service is subject to line-of-sight issues. I'd be inclined to politely argue the point with a couple of service reps.
 
We actually service Nunavit, so that woudn't cancel your contract. We do not have any installers in the region, we provide larger dish, but it is offered.

If a client has a contract outside of Canada and must leave BEV we will ask him to send us a proof before we could waive of the termination charges
 
Thanks for the vote of confidence.

I have never thought of myself as a "troll" beholden to anyone. I have repeatedly attempted to state the facts in every post, in this thread and all others. I have mentioned several times I follow financial markets closely, with a special interest on telecommunications. I frequently quote said sources.

If you re-read my posts, you will find facts presented, and rarely putdowns, except where total stupidity reigns ... and, let's be frank, Bell's consumer policies definitely reach that level from time-to-time.

ARR, as someone who seems "libertarian minded", I'm surprised you find the notion that living up to the terms of a contract is a bad thing. Bell has required ALL new customers since Sep 2005 to sign a (usually) two year contract which contains a plain language Early Cancellation Clause. Why on earth are folks complaining they have to pay this when they choose to change the circumstances of service (ie. move)? As I said ... good on Bell to let people out of their obligations without paying; it may be good customer relations; it's bad for shareholders in the short term (and arguably good for them in the long term -- that's a reasonable judgment call by management; but note Bell Management is exhibiting their own "best before" date on their foreheads at the moment).

Mozza, as usual you misrepresent what was said: I applauded Bell for its leniency but as a shareholder question the policy. The fact that you might benefit from leaving the sinking ship is neither here nor there in my assessment of whether it is good business.

Others: a contract is a contract. You signed it, live with it. If you can renegotiate, bravo! Go for it! But the other party owes you nothing beyond what you both willingly agreed to upon signing.
 
I don't think Expressvu is being nice. They can not live up to their end of the contract to provide service. Why should they get paid. The service allows me to move.
I would love to be in court the day Expressvu sues for a service they can not provide.
If the contract states the service can not be moved that would be something else. As it is now It is OK to move.
 
Does anyone know the cost of breaking a contract with Bell? Receiver bought in Dec of 2006 on a 2 year contract.

I have read $100, $150 and $200 on this forum in my search and can't seem to find anything on Bell useless website.

Thanks in advance.

Edit - Post moved to existing thread on the topic.
 
Yes a letter from the condominium corporation will do it... Fax it at the number I gave in my previous post, that's the billing departement and then call to deactivate the service,mentionning you did send that letter

The early termination charges could then be credited
 
Again Agent your reading skills are inept. I NEVER mentioned a Service Call....lol

You really make me laugh, keep it comming.....lol
 
Well, that is an (unlikely) issue unrelated to the issue being discussed in this thread.

I contact BEV again last week via email, and got a response stating I would have to pay $149 to break the contract, and $149 on the rental equipment. Reading over the contract I signed, it states I would owe $99 and $99 instead. I'm assuming my signed contract trumps their new fees?
 
Expressvu wants you to leave the dish and wiring at your old condo. They have a better chance to get the new person who purchased the condo as an expressvu customer . It would be less of a hassle for them and the new folks then to do the install over again.
Sorry I thought you wanted to stay with expressvu if you could. You can't reduce a cancellation fee just because you want to cancel.
 
Back
Top