I am new to Palm's and PDA's; I have never owned one. Hence, please try to spell things out a little more for me in your answer. However, I fix people's PCs (HW and SW) for a living so I am quite technically knowledgeable in general. It's just that things like pdb file format (basic stuff on a Palm) are new to me. Plus all the simple stuff one would know if one ever owned a Palm, I don't know that.
My customer complains that, after successfully doing the Palm recommended setup for his brand new Tungsten T5, he gets a "not enough memory to download" error message (not necessarily the exact error message), when he syncs his T5 with a medical application on his PC (i.e he sync's for the express purpose of downloading this app or the medical data or both onto his new Palm). I told him to go to Home Page/ Card Info and it says 160 MB total, 150 MB free, 10 MB in use. From looking at the T5 Palm specs at www.palmone.com/us/products/handhelds/tungsten-t5/tungstent5_ds.pdf (scroll all the way down and then look at the Memory spec on the left) we see he has only used 10 MB of the 160 MB Internal Flash Drive. But we also see that there is also an Additional 55 MB of separate Program Memory for applications and data. For a total of 215 MB of user accessible Memory. How much of the Program Memory is free I do not know.
(1) How can I find out how much of the Program Memory is free? (what icons to touch on the T5 interface and so on). As perhaps there is NOT a lot of free space left there and that is the problem.
From the link in (5) below, I see that selecting Status Bar/System Info displays the "available memory". But is that the available Program Memory or available Flash Drive memory (which I already know per the above) or the available Expansion card memory OR all three ???
(2) I assume that applications designed for the Palm (PRC files and PDB data files) are not the same apps that run on PCs. I assume that they are much smaller so they can work in the much more limited resources of a Palm compared with a PC.
So I surprised that on a brand new Palm with only 6-7% of the Internal Flash Memory used, that there is not enough memory left to download an app DESIGNED to work on a Palm.
In other words I want to know :
(a) Is the app or it's data simply too big to work in the T5 free space (Program or Flash) and hence will never run on the Palm T5 without an expansion card being added
OR
(b) Is he probably trying to download a PC version of the app and he needs to contact the app provider and ask for a Palm version
OR
(c) Should he be doing a File Transfer instead of a Sync as the File Transfer loads the app and data into the much larger free space of the Flash Drive (150 MB here) instead of the smaller Free space in Program Memory (55 MB or less if other Palm apps have been sync'd first)..
OR
(d) Some other possibility
With regard to (b) above, please ALSO answer this question:
Does Sync display ONLY Palm apps and data (PRC and PDB files) or ALL apps and data? IF the latter is true, then the error message is probably due to trying to download a PC app that is too big to fit in the more limited resources of the T5.
Also please answer the same question for File Transfer instead of Sync.
In your answer please spell out in detail how I can FIND OUT which of the 4 possibilities above (a) - (d) applies here (i.e what exactly do I do to diagnose the problem and provide a solution).
Also
(3) Why are there two kinds of memory on the T5 instead of one type?
For example is the Program Memory faster access like memory on a Windows PC and the Internal Flash Drive is slower access like the disk on a Windows PC? I am surprised if that is the answer because they are all part of the same physical medium, the 256 MB memory on the T5. On a PC, the HD and the memory are completely different devices with vastly different operating characteristics.
I do know from T5 info on the Palm site at www.palmone.com/us/support/handbooks/tungstent5/en/moving.pdf (and then select the top link Program Memory and the Internal Drive)
that the Flash drive can have applications on it (this is clearly stated in the 2nd paragraph).
And I know from info on the Palm site (same place) that the Flash Memory is not cleared when the Palm battery looses all charge while the Program Memory is cleared in that event.
What I want to know is what are the OTHER differences between Flash Drive memory and Program memory?
Also please also reply as to any disadvantages to running apps from the Internal Flash Drive versus from Program Memory.
(4) Would the Palm One Quick Install feature of the T5 do a better job of installing his medical app then Sync (ie. maybe install to EITHER Program memory OR Internal Flash Drive OR an expansion card (if there is one) depending on where there was enoough memory for the app and hence avoid the error message). Because Sync only installs to Program Memory.
Palm One Quick Install is referred to on p. 50 of 676 at www.palmone.com/us/support/handbooks/tungstent5/en/tungstent5_ug_en.pdf
By the way, I do not know if the T5 owner has any Expansion cards installed yet.
(5) Please provide a link to a "everything you need to know about Palms (or better yet Tungsten Palms) in 2 -3 pages" or a "very brief 2-3 page Dummy's guide to the Palm (or Palm T5)" so I can get up to speed on the basics and ESPECIALLY the user interface. So when I go to solve the customer problem I appear to know more about the T5 than he learned while doing the basic setup.
With regard to (5) I have found a T5 User guide at www.palmone.com/us/support/handbooks/tungstent5/en/tungstent5_ug_en.pdf, then select Basics in Bookmarks Menu on right (or page 40 of 676) and the physical buttons and knobs on the T5 plus the basic on-screen interface is described.
However a non-Palm-web-site link might be better that only goes over the IMPORTANT and COMMONLY USED interface items (both physical and on screen) similar to the apporach taken by the well known Dummy series of yellow-black cover books. Except I am looking for 2 or 3 pages here, not a book.
Regards,
Mike
My customer complains that, after successfully doing the Palm recommended setup for his brand new Tungsten T5, he gets a "not enough memory to download" error message (not necessarily the exact error message), when he syncs his T5 with a medical application on his PC (i.e he sync's for the express purpose of downloading this app or the medical data or both onto his new Palm). I told him to go to Home Page/ Card Info and it says 160 MB total, 150 MB free, 10 MB in use. From looking at the T5 Palm specs at www.palmone.com/us/products/handhelds/tungsten-t5/tungstent5_ds.pdf (scroll all the way down and then look at the Memory spec on the left) we see he has only used 10 MB of the 160 MB Internal Flash Drive. But we also see that there is also an Additional 55 MB of separate Program Memory for applications and data. For a total of 215 MB of user accessible Memory. How much of the Program Memory is free I do not know.
(1) How can I find out how much of the Program Memory is free? (what icons to touch on the T5 interface and so on). As perhaps there is NOT a lot of free space left there and that is the problem.
From the link in (5) below, I see that selecting Status Bar/System Info displays the "available memory". But is that the available Program Memory or available Flash Drive memory (which I already know per the above) or the available Expansion card memory OR all three ???
(2) I assume that applications designed for the Palm (PRC files and PDB data files) are not the same apps that run on PCs. I assume that they are much smaller so they can work in the much more limited resources of a Palm compared with a PC.
So I surprised that on a brand new Palm with only 6-7% of the Internal Flash Memory used, that there is not enough memory left to download an app DESIGNED to work on a Palm.
In other words I want to know :
(a) Is the app or it's data simply too big to work in the T5 free space (Program or Flash) and hence will never run on the Palm T5 without an expansion card being added
OR
(b) Is he probably trying to download a PC version of the app and he needs to contact the app provider and ask for a Palm version
OR
(c) Should he be doing a File Transfer instead of a Sync as the File Transfer loads the app and data into the much larger free space of the Flash Drive (150 MB here) instead of the smaller Free space in Program Memory (55 MB or less if other Palm apps have been sync'd first)..
OR
(d) Some other possibility
With regard to (b) above, please ALSO answer this question:
Does Sync display ONLY Palm apps and data (PRC and PDB files) or ALL apps and data? IF the latter is true, then the error message is probably due to trying to download a PC app that is too big to fit in the more limited resources of the T5.
Also please answer the same question for File Transfer instead of Sync.
In your answer please spell out in detail how I can FIND OUT which of the 4 possibilities above (a) - (d) applies here (i.e what exactly do I do to diagnose the problem and provide a solution).
Also
(3) Why are there two kinds of memory on the T5 instead of one type?
For example is the Program Memory faster access like memory on a Windows PC and the Internal Flash Drive is slower access like the disk on a Windows PC? I am surprised if that is the answer because they are all part of the same physical medium, the 256 MB memory on the T5. On a PC, the HD and the memory are completely different devices with vastly different operating characteristics.
I do know from T5 info on the Palm site at www.palmone.com/us/support/handbooks/tungstent5/en/moving.pdf (and then select the top link Program Memory and the Internal Drive)
that the Flash drive can have applications on it (this is clearly stated in the 2nd paragraph).
And I know from info on the Palm site (same place) that the Flash Memory is not cleared when the Palm battery looses all charge while the Program Memory is cleared in that event.
What I want to know is what are the OTHER differences between Flash Drive memory and Program memory?
Also please also reply as to any disadvantages to running apps from the Internal Flash Drive versus from Program Memory.
(4) Would the Palm One Quick Install feature of the T5 do a better job of installing his medical app then Sync (ie. maybe install to EITHER Program memory OR Internal Flash Drive OR an expansion card (if there is one) depending on where there was enoough memory for the app and hence avoid the error message). Because Sync only installs to Program Memory.
Palm One Quick Install is referred to on p. 50 of 676 at www.palmone.com/us/support/handbooks/tungstent5/en/tungstent5_ug_en.pdf
By the way, I do not know if the T5 owner has any Expansion cards installed yet.
(5) Please provide a link to a "everything you need to know about Palms (or better yet Tungsten Palms) in 2 -3 pages" or a "very brief 2-3 page Dummy's guide to the Palm (or Palm T5)" so I can get up to speed on the basics and ESPECIALLY the user interface. So when I go to solve the customer problem I appear to know more about the T5 than he learned while doing the basic setup.
With regard to (5) I have found a T5 User guide at www.palmone.com/us/support/handbooks/tungstent5/en/tungstent5_ug_en.pdf, then select Basics in Bookmarks Menu on right (or page 40 of 676) and the physical buttons and knobs on the T5 plus the basic on-screen interface is described.
However a non-Palm-web-site link might be better that only goes over the IMPORTANT and COMMONLY USED interface items (both physical and on screen) similar to the apporach taken by the well known Dummy series of yellow-black cover books. Except I am looking for 2 or 3 pages here, not a book.
Regards,
Mike