how to cancel HD

That means you should call AT THE LATEST AUGUST 8TH to request to terminate your account on September 8th, when the account will be shut off boxes will automatically be sent out

The bill you will receiver a couple days before the disconnection won't reflect the requested disconnection. Since we bill you one month in advance it would charge a full month. Once we terminate the account that would be credited...

If you later on re-open the account there would be a 50$ reconnection charge

If you reconnect moer than 6 months later might as well take a 2 years contract and get new client promotion
 
Well because of my lack of confidence in how Expressvu gets things done I called again today just to make sure that my cancellation of HD was still on order to do for September. Believe it or not there was no work order started. The CSR did note that it showed that I did call previously about cancelling it, but that was as far as it went. There was no work order started....even though I had spent about 40 minutes on the phone the day I first called to cancel the HD. I would've just kept getting billed as normal even though I requested the cancellation if I had not called again. Oh my.....it is hard to stay committed to a company that seems to be so disfunctional at times.
 
To be able to initiate a return process and for boxes to be sent out the equipement should be disabled in the system... I don't recall that they ever explain that to me... I know because I bought a PVR from Dr Ako on the forum. I then wanted to return the rental PVR I had for the last year. Requested the boxes, and a few days later when checking the status there was a note that equipement should be disabled before boxes could be issued. Might be what happened.

It's not a work order that we need to do in that case...we need to complete a billing form for boxes to be shipped out... Once the receiver is received the billing departement then creates a work order to remove the rental charges.

A week and a half after you sent back the receiver I would call back the call center and ask them how manyday it took for them to receive the equipement. I would then sk a credit from the day the note was put on the system + number of days it took to receive the receiver (Let's say you called of the 5 and it took 7 days, therefore from the 12) until the day of the call. I would request a credit request number, the agent 3 letters code and the EX of the employe. If the credit is not applied I would callback and request that the agent does a coaching to the agent (reason why the 3 letters are so important)
 
Call us to sign up for the 4100 as soon as possible. We could only initiate a return process once the equipement has been disabled on the account so we would have to wait until your 4100 is installed to be able to request boxes to be sent out to you to return the 6100.....


Agent Express V...So when would I have the 4100 installed....before my 1 year contract is up? I was hoping to kind of do a switch at the same time to avoid extra costs. Also how would I get another 4100...could I go to a local Expressvu dealer and start the rental aggrement from there or would it have to come from Bell directly? I still have the original boxes....Would I use those for shipping?

Also please tell me I would not need a tech to uninstall the 6100 and install the 4100 at an additional cost....
 
Back
Top