HOW IS BEV setup?!? Very confused.

  • Thread starter Thread starter val23
  • Start date Start date
thanks for the reply...
do you think i can bargain raptors TV for free since i was promised by the CSR i would have it?
 
Unlikely. Didn't you already post about how they screwed up right out of the gate when you signed up for service, before installation?
 
If you bitch enought you will probably end up getting you Raptors TV at least a month or two free...

Call and insist you were promised by the previous rep you will get it with the programming you choose. If the agent refuse to give you the creidt ask a supervisor...the agent will most probably end up giving you the credit rather than waiting his AHT (Average handle time) on a supervisor call. If the agent refuses to transfer to a supervisor keep on arguing...he will probably at one point let go and request the credit. Agent have an AHT to respect. If their average AHT is higher than what the call center request the agent might loose part of his bonus, reason why lots of agents sound in a rush to hung on you
 
Oh he is too late now, it has gone beyond the 10 days. Now he is in for another 2 years of fun and frolics everytime he calls India.....lol
 
If the service is not installed yet the OP could cancel at any time

In that case the OP went to a Bell store so the delay to cancel, once installed, at no cost, was 10 days

In the case that you would have suscribed throught a telemarketing call that delay is 30 days
 
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