Their address is
28 E 2100 S, Ste 213 Salt Lake City, UT 84115
Their web site SCREAMS shady operation.
Better Business Bureau Utah http://utah.bbb.org/
File a complaint with them
Write a letter to the company, send it certified mail return receipt requested. Include all details, tracking number, date of order, etc. and tell them you will turn this over to an attorney if they do not respond at once