Help! Problem with text messaging from AT&T after porting

M

mymanmickey

New member
OK Guys I am at the end of my rope with Cricket. I've now spent countless hours on the phone with Cricket, I always get the same runaround that they can help because "Their system is down" after an hour plus of being on hold. Ive been transfered to Pakistan every time. The problem I am having is after I had my nuraber ported over from Nextel, I can receive text messages from Cingular (At&t) wireless. Cricket reset my account and I also redid the *228 and I am still having trouble. Any ideas of whats going on
 
There seems to be a weird problem with Cricket and AT&T text messages. But it only happens on ported phone nurabers. If you entirely desperate changing your nuraber is an option but i don't suggest that as its a bit extreme just to get text messages working. The old had a person with the same problem after porting from VM-USA. If you send a text message to your self does it come through? And what happens when you send it to the AT&T customer? Does it just not arrive? Or what?
 
If I send a text message to myself it works. T-Mobile works on both send and receive. The problem seems to only be with Cingular. I am at the point of asking Cricket for a refund if they can not fix this. If anyone with Cricket sees this post please send me a private message if you can help. I would prefer to keep my service with Cricket however changing nurabers is not an option nor is doing with out text messaging that I am paying for.
 
If you feel its necessary to do so and sign a contract with a different provider go right ahead. Right now we don't know what the problem is. It sounRAB like an AT&T problem more than a cricket problem as all outbound text messages are successfully passed to there desired location. Do remeraber that cricket will only refund the phone if its less than 15 days old or has been used for less than 10 minutes, Which ever comes first. (Any "pre-payments" on your bill are not refundable) but you should have no problem switching if you see that as what you need to do.
 
Ok I really don't want to sign with a different provider. I like what Cricket has to offer. I just want some help resolving the problem, or at least even someone to acknowledge that this is an issue and they are working to fix it. Text messaging worked just fine prior to porting. Does anyone have a nuraber to Cricket corporate? Would I be better off trying to call one of the Cricket owned stores in town? I am just looking to get this problem fixed.

Thanks
Todd
 
I would call CS and ask them to start a Trouble ticket. Or ask to be sent to Level 2 CS. I've had prior / better luck with doing those 2.
 
I found my local cricket owned store and spoke with the manager who has actually heard of this problem before. He opened me a trouble ticket however no luck yet. At least I feel like there is some hope to get this problem resolved. It seems like cricket may now have me blocked from calling *611 because it's now an endless loop menu. But hey the store manager is now taking responsibility for getting this problem fixed.
 
if you make to many calls to cricket customer service they will block you. You get a monthly limit as to how many times you can call them
 
maybe you should contact at&t. they have been known to have issues sending texts / calls to their own ported nurabers. they may not have the nuraber completely released as ported properly.
 
Wirelessly posted (Nokia6265i/2.0 (HL100V1000.nep) UP.Browser/6.2.3.8 MMP/2.0)

Okay that was horrible. The guy i was talking to could barely talk english and he couldn't understand what i was telling him. He kept insisting that all i need to do is *228 and that would fix the problem. I told him i've done that millions of times. Told me to take my phone to the store, done that. Told me to take the battery out, done that. Told me the ticket said it was resolved. It's not. I'm going to keep calling until i get someone half competent to answer me.
 
make sure you are choosing technical support and not customer service. i think most people have a lot better luck with that option.
 
You can either call or go to a store. You will need to submit a ticket to Tier II and from there they will need to submit a ticket to Mobile365. Make sure you have the nurabers and the time you were trying to send/ receive. Without that info your ticket will be closed and you have to resubmit.
 
You will need to give the frontline reps that info. If you put any nuraber at any time your ticket will be closed. The more specific you are, the faster you will get results!
 
I've called every two days. they're still working on it supposedly. what was supposed to take 2-3 business days has now taken over 3 weeks.
 
is texting to/from any other carrier working (besides cricket). If so then Cricket probably did everything right and they are waiting for ATT and Sprint (or it could be VM) to correct the error in their system.
 
Wirelessly posted (Opera/9.50 (J2ME/MIDP; Opera Mini/4.0.8462/20; U; en))

They finally fixed it! Yesterday cricket called me saying it was finally done. After almost a year of waiting, and over 4 months of calling almost twice a week. It's so hard to communicate with those overseas people.
 
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