Help on ressurecting my Nokia N80!!!!

D

darunia_haven

New member
First of, let me start by saying that NOKIA sucks!!! Their customer service sucks!!! Given another chance i will not buy from NOKIA ever again!!!

I recently bought a Nokia N80 from a retailer here in LA, unfortunately it got water damaged. We called Nokia USA and we were advised to send the phone to their Nokia Repair Center in TX. A few days later it was returned to us unrepaired with a note saying that this phone is a non US phone and that bottom line, it is disposable. I beg to disagree that a $600 dollar worth of phone is disposable so we are trying our luck here in this forum for some recommendations on where we can send this puppy for repair. All its functions are working (MP3,radio, camera except that its not charging and having trouble reading the SIM). We in fact just tried to turn it back on just now and it start charging for a few mins and i was able to make a call but it died again.

Any suggestions and/or any violent reactions will be accommodated and will be highly appreciated.

Thanking you guys in advance . . .

jojomojo0215 . . .
 
Although you can buy the Nokia N80 directly from Nokia USA, in which case you would have a warranty honored in the USA, that is not your situation. You bought your N80 from an independent reseller, and my guess -- judging from Nokia USA's actions -- is that your phone was manufactured for use in, and imported from, Europe. A Nokia phone warranty is only valid in the country/region for which the phone is manufactured and offered for sale.

My best guess is that you're going to have to find an independent repair shop to work on it since I also doubt that Nokia Europe will honor the warranty on what they would consider a "grey-market" phone (one exported from its country of origin for unauthorized sale in a foreign country).

Sucks, but that's the risk of buying an imported Nokia. If you did not know that this N80 was an import, then you might have a cause of action against the independent dealer who sold it to you, although they would likely argue that you should have known once you read the phone's included documentation.
 
Agree. Why again does Nokia suck because you bought a grey market phone and expect Nokia to fix it???? Sux dude, sorry to hear it, but this is in no way Nokia's fault
 
Are you kidding? This is exactly what happens when companies get too large, they are inconsistent and lack quality assurance (although in this case it is the user that was at fault). Regardless of what market the phone is made for, Nokia should honor each and every product they produce. It isn't because of the location of the phone that caused it to malfunction. I think companies should be responsible for their product regardless of where in the world it is located.
 
Why should Nokia USA take the responsibility to fix an broken import? In fact, even if the retailer bought the phone from Nokia USA, the phone is still out of warranty because that would make him the 2nd user. On top of ALL that, most warranties don't cover dropping your phone in the toilet anyway.

Tough luck, indeed. Try to keep your $600 investment dry next time?
 
I agree with that.. its like taking a hammer and smashing the phone into a million pieces then expecting nokia to somehow fix it?!

You broke your phone perhaps beyond repairable....
 
I find it funny that a company like Nokia that manufactures the most business oriented phones in the market wont have a global warranty like a lot of other companies like IBM, ASUS and Microsoft.

Probably no mobile phone companies offers such warranty, but Nokia should set the trend on that one. Promote business people to trust in their warranties when they go overseas.
 
Think of it more like this: the motion picture companies sell "region coded" DVDs so that they can retain some control over how, when, and where their products are sold.

By restricting its phone warranty to the country of origin, Nokia is trying to do something similar. They don't want a "European" model to be grey-marketed around the globe.

I'm not defending the practice, I'm just saying that this is one reason for it. Nokia has also beefed-up the security in its lower-end models for the same reason.
 
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